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Recent reviews

Quentin M

Quentin M

Rated 1 out of 5 stars

An order was placed in late July 2026 with an estimated deliver between August 4 – August 12. During that time period it was advised via email their inventory system lists the Dometic PCB, but that does not prove this order is physically allocated. I had a very frustrating experience with Elkhart RV Parts, totaling $372.99. I requested cancellation before the order shipped on September 1, 2026 and was later told in writing that the order was still paid but unfulfilled, with no tracking information or verified physical allocation. Their representative stated that my request for an immediate cancellation and full refund had been documented and sent for urgent review. Despite that communication, the order was shipped afterward. I was then told that my cancellation request was outside a one-hour window, that no refund would be issued, and that I would need to pursue a return after delivery. The issue was not simply the cancellation policy - it was the conflicting information and the lack of a clear, customer-focused resolution after I had been told my cancellation and refund were under review. Also keep in mind, an order was placed with them knowing the product wasn’t available and that appears to be the case with most of their products. I am still seeking a full refund. Based on my experience, I would encourage other customers to confirm product availability, cancellation terms, and refund status in writing before placing an order. Keep in mind that will be difficult due to Elkhart RV Parts utilizing AI, doesn’t have anyone to talk to, and will display products online that’s not available.