Better Business Bureau Reviews 

462
TrustScore 1.5 out of 5

1.6

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Review summary

Created with AI, based on recent reviews

Considering 99 reviews, most reviewers were let down by their experience overall. People experienced deeply frustrating service, noting that complaints were frequently ignored, deleted, or left entirely unresolved by the business. Reviewers also pointed out persistent issues with customer support and website functionality, making it remarkably difficult to get proper assistance when trying to resolve disputes or file their formal reports. Some reviewers were happy with the assistance they received, finding local staff members to be very polite, nice, and genuinely helpful during their interactions. Others noted experiencing surprisingly positive outcomes after sharing their feedback and successfully resolving their concerns through the official platform.

What people talk about most

Service

Reviewers mention negative feedback about service, expressing widespread dissatisfaction and frustration.... See more

Customer service

Clients share negative opinions on customer_service, consistently reporting frustration with unresponsive... See more

Website

People report negative experiences with website functionality and navigation issues. Reviewers frequently... See more

Staff

Customers had ambiguous experiences with staff, reflecting high disagreement among reviewers. On one hand,... See more

Ethics

Users express concerns regarding the platform's policies and potential conflicts of interest. Reviewers... See more

Reviews shaping this summary

Rated 1 out of 5 stars

I always find it funny when old people tell business's that the BBB will go after them. Lol I feel like the BBB has scammed two whole generations of people into believing they are some sort of regulat... See more

Rated 1 out of 5 stars

Holiday Inn Club Vacations is rated A+ by BBB with overwhelmingly negative reviews on BBB and a 1.0 rating in reviews. There are many open complaints against them on BBB. My own complaint was immediat... See more

Rated 1 out of 5 stars

If zero stars were available, that would be my rating. I have had nothing but late, damaged deliveries from FEDEX and the BBB site has thousands of complaints, yet BBB rates them as A+ accredited. Bo... See more

Rated 1 out of 5 stars

Have a very strong case against Amazon with their driver hitting my mailbox with their large truck. Reached out to BBB to see if they could mediate before I take Amazon to court. After supplying i... See more


1.6

Bad

TrustScore 1.5 out of 5

462 reviews

5-star
4-star
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2-star
1-star

No history of asking for reviews

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1.6

All reviews

(462)

97 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

it does not work a all

it does not work a all , just a gimmick ; I try to return it but have to pay the shipping costs from Spain to UK. I sent them a video showing it does NOT work at all; worse, it leaves metal particles from the brushes; so you better clean your grills after trying this gimmick as it is unhealthy to eat metal particles

August 12, 2026
Unprompted review
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Rated 5 out of 5 stars

Favorable actions working with the BBB

I have contacted BBB several times for issues dealing with property and home warranty company. They are very helpful as once the complaint is filed, the business has 48 hours to respond to the complaint or they could receive a negative report from the BBB. I have had great results from working with the BBB and my issues were solved favorably.

August 5, 2026
Unprompted review
Rated 1 out of 5 stars

Web Advisor Windows and Norton company…

Web Advisor Windows and Norton company is operating illegally by constantly sending me emails trying to force me to become a customer since 2024.The crazy I was never a customer with Norton company. I called a number of times in 2024 and 2025 office telling them to remove my account. I am not a customer. They had responded no one here is a scammer. Pop ups on my computer had appeared sometimes on my computer saying that your computer has a virus. I would call the number and tell them to stop. This is a mistake. Do not pay then they can get your credit card information and steal your money. What I decided to accomplish when Web Advisor and Norton had hacked my computer on July 26, 2026 around 11:00Pm Sunday. . I could not get online with constant pop ups saying I have 5 virus and say pay.
I filled a report with Report Fraud tc.gov. They will not handle your case, but the crimes are reported to the 3 FBI files with the company's that we reported for fraud. Staff from Report Fraud will send you a email conferring this information..
The fraud department said run a scan and virus check. The system will ultimately delete anything that is a problem. Then change your password. Update your computers security software . In the settings box click on your computer. Turn of the notifications on the settings . Finally, if you think that your computer has been hacked research every company and get a computer person you trust that will delete the pop ups. Pray to the Lord in heaven to restore your access. I am going to for now on regularly do scan virus checks and check my security at least 2 to three times a month. A few time s a year take computer classes
on computer safety.

July 26, 2026
Unprompted review
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Rated 1 out of 5 stars

Heritage Ford in Corydon, Indiana

Initially, I believed Heritage Ford in Corydon, Indiana was an honest and reputable dealership. Unfortunately, my experience after purchasing my used vehicle was very disappointing.

Within two weeks of owning the vehicle, I discovered several significant issues that either were not disclosed or should have been identified during an inspection. These included multiple exterior lights that were not functioning, an air conditioning system with a leaking compressor and hose that did not cool properly, and brakes that needed replacement much sooner than expected. While I understand the vehicle was sold “as is,” I believe basic safety-related concerns should have been addressed or clearly communicated before the sale.

What disappointed me most was the lack of customer service after the purchase. When I contacted the salesperson and dealership management to discuss these concerns and ask if they would help resolve any of the issues, my calls and text messages were largely ignored. Rather than working toward a reasonable solution, I was repeatedly told that the vehicle was sold “as is,” and no responsibility was accepted.

My experience left me questioning the dealership’s commitment to customer service, honesty, and integrity. I strongly encourage anyone considering purchasing a used vehicle here to have an independent mechanic perform a thorough pre-purchase inspection and to carefully read every document before signing. Doing so could save you from unexpected and costly repairs shortly after your purchase.

Based on my experience, I cannot recommend Heritage Ford in Corydon, Indiana.

July 16, 2026
Unprompted review
Rated 1 out of 5 stars

Protects fraudulent businesses before customers

Protects fraudulent businesses like uniuni and claims they resolve complaints, but if you read them, nothing is resolved in any answer. BBB is no longer a trusted source of business quality. A business that lacks excellence, also lacks the ability to asses excellence.

July 15, 2026
Unprompted review
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Rated 1 out of 5 stars

BBB in a word USELESS

If I could give the Better Business Bureau 1/2 of a star I would. Once upon a time I thought so highly of the BBB. I really felt like they were in place to help the CUSTOMER; But my opinion of them has drastically changed in recent years. They no longer "fight" for the everyday consumer. They seem like they support the business no matter what. I have filed complaints with physical proof, email exchanges etc. only to be told The BUSINESS has said blah blah so there's nothing more we can do. They are TOTALLY USELESS. Time to start using other resources that actually are in place to help the consumer.

July 6, 2026
Unprompted review
Rated 1 out of 5 stars

No longer relevant

The BBB used to be relevant but their buisness model is no longer useful. A company should not be rated A+ when their customer reviews are consistently below 2 stars. The BBB doesn't do their due diligence in giving A+ rating which can lead to false trust and bad customer experiences. The BBB hasn't evolved and are basically irrelevant in today's market. They don't understand this obviously. They are the last resource I would use to gather information on a business now.

July 1, 2026
Unprompted review
Rated 1 out of 5 stars

It started with a video on primemaluna Tons of texts about raw honey Don’t purchase MEMO FORGE NO CUSTOMER SERVICE HELP

It started with a video on primemaluna
Talking about a liquid you drink that’s in a blue bottle.

I was trying to get out and some video on u tube was trying to have me buy bottles
It wouldn’t let me out
I didn’t even authorize any purchase just got out cause I thought I was buying an easy digestible drink then it turned into bottles. I wasn’t trusting it so I left the sight.
They charged my Pay Pal. Memo Force did not have a Customer service contact number. I sent so many e mails and then texted a bot which I went no where with. I called my Bank and let them know that they charged my account that I didn’t authorize
I even contacted the shipper from the e mail they sent me and they said to contact the shipper
What a nightmare
No phone number
Nobody returns e mail and bot runaround d.
Do not buy Memo Forge
And I screen shot everything!
The end it wasn’t even the same email it was digistore
The end U Tube video wouldn’t leave my screen they just charged my bank they sent me a order number I did not authorize
$225.11 charge for3 capsule bottles when the video shows a blue drink easy digestible
It’s a scam and they got my money no call back
No e mail
No customer service to contact
Just awful Prime Forge has not contacted me on charging my bank account
I have not opened the package
I found the video to first show a blue drink then the end turns into capsules. Refused and ignored every and all contacts. I did not authorize this purchase. I have screenshots of a person drinking liquid which I was interested in because I have esophagus problems. It switches at the end of video to capsules a U tube video taking over my screen
No cancellation button
Forced purchase that I did not authorize
Will not be ingesting this product when nobody answers your e mails, no phone number customer service. Oh I am exhausted trying to have them take their unopened package back and give me my money back $225.11
Don’t purchase!

July 5, 2026
Unprompted review
Rated 1 out of 5 stars

Incompetent branch protecting corporate…

Incompetent branch protecting corporate fraud!The BBB office in Silicon Valley (Complaint ID 24865607) completely failed to protect me as a consumer. They incompetently closed my case just because Swagbucks (Prodege, LLC) reactivated my account. They completely ignored the main issue: the account was returned totally empty, and Swagbucks is still stealing my 30,930 SB reward (300€). The account ban was just a consequence of them cutting me off from communication in May. I provided clear screenshots of their broken 404 system and total communication failure on Wednesday, but the BBB inspector blindly protected a corrupt business. Complete failure of the system.

July 1, 2026
Unprompted review
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Rated 1 out of 5 stars

This is not an isolated error

This is not an isolated error; it is a structural conflict of interest. Funded almost entirely by voluntary membership dues, the BBB is governed by boards that can be up to 90% comprised of business representatives. Historical exposés, like the 2010 ABC News investigation where the terrorist group "Hamas" received an A- rating shortly after paying fees, prove that this is a "cardboard fort" of security. When local chapters are expelled for "unreliable logging of complaints," they are merely replaced by new entities within the same broken blueprint. Don't be fooled by the blue seal; it is a trademarked marketing tool, not a consumer watchdog. Consumer's have to protect themselves.

June 30, 2026
Unprompted review
Rated 1 out of 5 stars

Totally worthless

Totally worthless. File a complaint and in a month's time they just close it. They are worse than a scam. They charge companies to get a good to excellent rating and customers are NEVER helped. Someone should get rid of this dishonest company.

June 19, 2026
Unprompted review
Rated 1 out of 5 stars

The Better Business Bureau is Not An Authorized Regulatory Agency To Review Businesses Whom Are NON Members

The Better Business Bureau is a NonProfit organization financed by their members and oversight consent. The Better Business Bureau Is Not A Regulatory DPR over personal property Appraisers, or their corporations. The Better Business Bureau has made SLANDEROUS, FRAUDULENT, INCOMPETENT And NON FACTUAL REVIEWS AND RATINGS Of My 5 Star And Above Appraisal Business. I have REFUSED to associate with them. I Have Not Now OR Ever Engaged In Unlicensed Real Estate Appraisals on a License I Relinquished Lawfully in 2006. I am Fully Compliant With The Uniform Standards Of Professional Appraisal Practices USPAP; THE APPRAISAL FOUNDATION AND ALL FLORIDA CORPORATE MANDATES. The Better Business Bureau has posted UNFACTUAL, INCOMPETENT AND SLANDEROUS [A to F Rating] Based on Conjecture Only about my business on licensure I am Not Required To Have. The Better Business Bureau Is Not AND Does Not Have Jurisdiction or consent to monitor any Business whom is not a member or consented to copyright reviews. The Better Business Bureau has solicited me numerous times for membership and I have Declined for obvious reasons. They Are Demanded To CEASE & DESIST And Remove Any And All Reviews Referring To My Business PATRICIA L WHITESIDE INC. APPRAISALS ESTATE SPECIALISTS: THEIR REVIEW IS FRAUDULENT, INCOMPETENT, SLANDEROUS AND WITHOUT CONSENT. PATRICIA L. WHITESIDE: THE BETTER BUSINESS BUREAU HAS ALSO FAILED TO PUBLISH THESE REPRISAL - DEFENSE DEMANDS AGAINST THEM TO ESTABLISH A FACTUAL PUBLIC OPINION. THE BETTER BUSINESS IS NEGLIGENT IN PROVIDING FACTUAL INFORMATION MANDATED IN A RECOURSE OF CONDUCT.

June 4, 2026
Unprompted review
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Rated 1 out of 5 stars

This entity should have its Non-Profit…

This entity should have its Non-Profit status revoked. They collect a fee from businesses so that they can get an accreditation from the BBB. Then, if a customer has a complaint, the BBB passes the complaint on to the business who is then allowed to lie or just say they "decline" to assist with an issue they created. The BBB then says to the customer "whelp, at least you got to speak your peace" and then will close the case file. They give you no follow up no further assistance. Even if you prove your case, have solid evidence of wrong doing by the business and it is undisputed that business did wrong, the whole process just ends with no resolution. They tell you that you can sue the business, but everyone knows that already and that's why they went to the BBB for help in the first place. Their function was to hold the business to a standard, instead they allow the business to continue their shoddy work or business ethics while collecting a fee from them anyway. The worst of the worst among businesses have figured out this is a toothless entity. It's only the consumer who is fooled into thinking they might have a chance at justice. We usually find out too late that our efforts were wasted. This is not to say that people shouldn't use the BBB just to give their employees the ability to earn their paychecks by rubber stamping your complaint. The hope is that you can save one other customer from a bad experience. Most savvy customers know to look on Google or Trust Pilot for a better rating service that is more honest and doesn't let the company try to lie their way out of a dispute.

The BBB does not fulfill it's business purpose. They collect fees to pay people to document a business transaction and are nothing but neutral observers while still collecting a fee from the business for accreditation. By operating in this way, it appears they genuinely do not care about customer abuse since they "can't do anything about it".

All this to say:
I never got the chance even one time to do arbitration.
Businesses lied about what happened nearly every time I brought forward a complaint.
The BBB does no real critical evaluation of the businesses version of events and offer zero push back.
The agents try to close the case as soon as possible and there is no material change for the customer in their bad experience.

Feed back to the BBB about their failure to support their own core business purpose is met with the following:

Hi,

Here's something we truly appreciate: you took the time to share your experience with us and that matters.

At BBB Great West + Pacific, we believe that feedback from consumers like you helps build a marketplace where trust matters. Whether your experience was positive, challenging, or somewhere in between, your voice helps us better understand how we are doing and where improvements can be made.

Thank you for helping us be better.

Warm regards,
The BBB Team

If that's not a spit in your face after being an abused customer and going to them for help with your dispute, I'm not sure what would qualify.

June 17, 2026
Unprompted review
Rated 1 out of 5 stars

I have always viewed the Better…

I have always viewed the Better Business Bureau (BBB) as an organization intended to promote trust, transparency, and accountability between consumers and businesses. Unfortunately, my recent experience left me questioning whether the current complaint process fully serves those goals.

One concern I discovered during my case is BBB's policy limiting consumers to a single complaint against a business within a certain timeframe. While I understand the desire to prevent duplicate complaints, this policy can also prevent consumers from reporting separate incidents that occur after the original complaint has been filed.

In my situation, additional issues arose while the first complaint was still under review. These were distinct incidents with separate evidence and circumstances, yet I was informed that I could not submit another complaint because I had already filed one against the business. As a result, the public complaint history may not accurately reflect the full number of issues a consumer experiences with a company.

This raises broader concerns about transparency. If multiple separate incidents cannot be individually documented through the complaint system, consumers researching a business may not receive a complete picture of recurring problems. At the same time, businesses may continue to maintain high ratings despite numerous complaints and repeated customer concerns.

I was also disappointed by what I felt was a limited review of the evidence provided during my case. My expectation was that BBB would serve as an independent organization that carefully evaluates information from both parties. Instead, the process often appeared focused on facilitating responses between the business and consumer rather than critically examining the facts and evidence presented.

To be fair, BBB did provide a platform for communication and complaint submission, which can be helpful for many consumers. However, I believe there is room for improvement in complaint transparency, evidence review, and policies that limit consumers from reporting separate incidents involving the same business.

I hope BBB will continue to evaluate its procedures and consider whether current policies accurately represent consumer experiences and recurring business practices. Greater transparency would benefit both consumers and businesses that genuinely strive to improve their service.

June 15, 2026
Unprompted review
Rated 1 out of 5 stars

Do You Have a BBB Complaint? Good Luck Trying To File It!

Totally AI. Requires sign-in to file a complaint.

Signs you out, and the going-in-circles begins anew. Worthless. On the other hand, if one only wants to review a business, it's relatively easy to get going.

So, the final conclusion is that BBB doesn't want to record/handle/follow-up on complaints, making getting the process started impossible for all practical means. Fully a waste of time.

June 10, 2026
Unprompted review

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