The product itself is pretty self explanatory if you visit the site. What i wanted to talk about was the support and while i do support what Pa Hua Cha said before that support needs to be calm in any situation i didn't have the same problem. Perhaps i got a different person on the other end of the chat.
I had never had been cut off and treated so rude. You would think that at times when your job is customer service, as angry as someone gets you, you still have to try to be nice enough just to get the job done unless the customer is harassing. I just got done with a chat that seemed professional but made me feel stupid at the same time. I had a simple question that I couldn't find the answer to in the site. Instead of answering my question the associate just kept repeating what I had already read. Eventually, 'Kate' thought we were done and closed the chat. I tried to go on the chat again and it was 'Kate' that answered and closed it .I would like to use this site, but maybe not.
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