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I ordered a bear and an enclosed card on a Monday prior to Mother's Day which was the following Sunday (May 12th). The Saturday before Mother's Day, my mom received the card but no bear. I contacted the company and they promised to send out another one immediately. A week later she still hadn't received it. I emailed them again yesterday and they said it had just shipped the day before. Yeah Right! Even if she receives it now, Mother's Day was not the same for her.
No offers to make up for their mistake. They could have said "your next order will be free, or discounted" or something. I won't use them again.
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