AT&T Reviews 10,129

We moved to att because xfinity was a sheer nightmare.
However, we are running into the same nightmare only with a different corporation.
To exhausted to type ask this again having typed the feedback already to att who said to post here.

Consumer beware

At&t is by far the worse wireless company around.
1. They lie about paying off your old phones.
2. The communication from that company is terrible.
3. They charged me for services I didnt accept or request.
4. Phone service si so spotty.

What a mistake leaving T-Mobile.

So disappointed at&T. Went to the store on narccossee Road in Lake Nona. I needed to replace my screen protector. A few months ago I purchased a membership that allowed me to replace the screen protector for $10. I just had to come into the store play the $10 someone would apply for me and I would be on my way. I was informed today that that service is no longer offered that now I can either pay $50 for a new screen protector or I can download an app, join a membership and wait for screen protector to be delivered to me. Another reason to stop my AT&T services. Customer service is basic and simple. Treat your customer with respect let us know that we are valued. We are spending thousands of dollars on new iPhones, EarPods, computers, laptops, and you take something so simple and so easy away like it means nothing. When someone has a cracked screen protector it means everything. Very, very disappointed.

I have been an AT and T customer for over 40 years. I have been a loyal customer for over 40 years, prior to when you started, prior to 1984 when you were "Ma Bell." You don't deserve my loyalty because you have repeatedly disappointed me. It's sad really, that you cannot appreciate genuine loyalty and love for a company...A company that was founded on principles dear to my heart...principles of hard work, perseverence and the persistance of the American Spirit. You don't deserve it because you have not earned it. I gave you 40 years. You gave me disappointment.

What ever you do do not switch to at& t they have been nothing but a problem do not switch the customer service is really bad no one there knows what they are doing.they also mess up your payment so do not go with at&t my wife has spent a total of about 24 to 30 hr on the phone trying to get everything stained out which. Warning warning do not switch to at&t

I have been with ATT for 35 years. Over the years their customer service has degraded year over year. Now it has hit rock bottom. Can’t even understand what the people are saying. You can hear other people talking in the background as well as noise. It’s time to switch

AT&T offered me a promotion on a New Phone in exchange for signing up for three more years of AT&T service. I signed a contract for this promotion and ordered the new phone. AT&T did not tell me who the shipper would be or give me any tracking information. UPS then claims it tried to do a delivery at my home, but I captured the delivery driver on the doorbell, coming to the door without a box in his hand without ringing the doorbell without knocking and simply putting a blank piece of UPS paper on my door, which fell off and blew into the bushes. I retrieve the piece of paper a day later scanned it to go to the website at UPS to see who was delivering a package. UPS did not provide this information. UPS did not give me an option to either call them or check a box saying that I would come sign for this package at a UPS location. UPS now only offers this as an option if you pay $240 for a 12 month contract. I notified AT&T that I didn’t receive my phone that I think it was the phone that was trying to be delivered via UPS and that AT&T never told me about the UPS issue. Ignored my calls did not try and intervene with UPS and the package was sent back to the shipper. AT&T then rights On My account page “ congratulations on receiving your new phone” and charge me $1399 and then wrote to me and said I am no longer eligible for 36 months for any special offers. I don’t have the phone I do have the bill. AT&T refuses to acknowledge their part in any of this. AT&T did not follow its procedures for dealing with shipping issues. The foreign AT&T Customer support people took over 40 hours of my time on the phone and refused to assist me in any meaningful way. They said I can re-order a new phone but I would have to pay $860 more. Their Customer Service meanwhile was absolutely the lowest quality that you can possibly imagine with foreigners, unable to even understand the smallest aspect of this issue.

I literally HATE that AT&T is the only provider in my new apt complex. You go thru teeth and nails getting setup, called bk, etc. Only to hv your new setup returned back to AT&T because I had not moved. Yes of course they new my move in date. The hold time for this co.is ridiculous. Then you hv to keep repeating yourself over and over because of language barrier. Omg! Hold time 27min. I hate this co. The Freaking Worse!!!!

Hate Att they'll waste your time not even care. Did a trade they said you could return the phome in the store. Get a receipt drove to two stores today couldn't return the phone. A waste of my gas they take long enough to apply the credit. Up to three months why that is I don't know to long to me. As stated I wish I hadn't missed Tmobiles offer I'd be gone for sure from att. Makes no sense I couldn't return it in the store as they said I could do. Customers aren't valued here no matter how long you've been with them.

I’m extremely disappointed with my experience with AT&T.

I switched over under the impression that I was getting a “free phone with trade-in” promotion. Instead, due to an error by an AT&T representative, my account was set up incorrectly and I’ve been paying an additional $31/month without realizing it.

I only caught the issue after four months. When I contacted customer service and even the loyalty department, I was told nothing could be done because the credits had already been applied—despite the fact that the entire situation was caused by incorrect setup on their end.

This is not just frustrating—it’s misleading. I agreed to one promotion, but my billing reflects something completely different.

I’m now forced to escalate this further because AT&T has refused to take accountability or correct the issue.

If you’re considering switching, review your bill very carefully and don’t assume the promotion you’re told is what you’ll actually receive.

I hope someone from AT&T’s executive team steps in to resolve this properly.

My family and I swiched from verizon to at&t cause it was cheaper, they told me they were going to pay off verizon devices when we switched (they had me give them verizon acct number so they can do that), but apparently, i was supposed to upload final verizon bill which salesmen, customer service or my local store did not tell me about and they give you 60 days to do (which why would i do if i knew nothing about it), so now its been past that time frame and now im stuck with a $4,000 verizon bill and at&t wont do nothing about it! Trust me, DONT switch to at&t from another carrier, its not worth it!!!!

STORE LOCATED AT 1517 ALTON RD. MIAMI BEACH
I WOULD LIKE TO THANK YOU TWO CUSTOMER SERVICE PEOPLE TO HELPH ME TO SOLVE A PROBLEM IN MY PHONE.
THEIR NAMES ARE NEFTALI AND ALEJANDRO.
ALL THE TIME THAT I AM GOING THERE THE CUSTOMER SERVICE PEOPLE ARE KIND AND READY TO HELP.
THANK YOU SO MUCH FOR ALL HAVE DONE FOR ME.

AT&T used to have the best CS. It now is the worst! I switched to the Sr discount plan in March. My bill has continually increased. I found out the Sr plan isn't really a discount because you can't get other credits. It ends up its over $14 per month more. AT&T is the only service I have had. AT&T should be ashamed for ripping off Sr's

Shady and dishonest business practices. Purchased a phone upgrade to be picked up from a store. Went in to pick the phone up and was told to sign for the phone. I did and left. When I got home and checked my account they had changed my plan to a more expensive plan, added insurance to the phone, that I clearly opted out of on the order, and added AT&T next up without informing me or without authorization. Was told by customer service there was nothing they could do because my old plan was no longer available. I filed a complaint with the FCC and received a call from the office of At&T president who told me the same thing and refused to change my plan back. This is a very dishonest and deceitful way to do business. I have been with AT&T for over 25 years but will be shopping around to take my business else where.

I made a huge mistake leaving tmobile to go to att. I was promised my bill would be $30 cheaper. That didn't happen. It made my att bill over $100 more. Highway robbery and I feel swindled. I'm going to go back to tmobile and see if they'll take me back.

WILL NEVER GO BACK TO AT&T. If you're debating on signing up with them, turn back now! Horrible experience in trying to move over to Verizon. The managers hung up on my mom multiple times, and we were trying to get a transfer pin for so long. Their verification process is terrible. I would do 0 stars if I could!!!!

Id rate at and t negative. They are scammers lie to your face. Commit fraud on your accounts. Sold me a phone said my monthy bill would not change. My bill near doubled.I would recommend not using them at all costs.

The worst company. I'm trying to register my kids from my computer and att internet is soooooo slow. I'm sorry but this company is too expensive but the internet is soodoo ssssloooooow I can wait for my contract expire. Not worthy

We just had our AT&T fiber line buried in our yard and across our gravel drive we told the person that large trucks and heavy equipment travel on that drive and to bury it deep when he left we went out and dug down to it with one finger he said it was 6" deep but it was only half of a bic lighter deep their 6" isn't the same as the rest of the world's contractor for AT&T you suck you should get -10 stars

They keep spamming me with junk mail and email even though I’m already a customer