BaubleBar Reviews 606

I rcvd a pave date necklace as a gift 4 months ago. It is beautiful! Unfortunately, the chain broke. It is a little too thin. I emailed BaubleBar, and they are replacing it. Their customer service was excellent! I corresponded w Chani, just wonderful. I would give them 5 stars, but it takes too long for custom jewelry.

I received a bracelet that I LOVED! Sadly after just a few weeks part of the bracelet came undone and fell off. I sent a photo of the issue on a Sunday, not expecting a reply. I got one! Then Monday I received another email saying the replacement was processed and should be shipped by XX (they provided a target date). Thank you, Chani, for your help! Wonderful customer service experience despite a faulty product.

Brittney in customer service helped me resolve a problem with a bracelet. She was fast, efficient and resolved my problem. I have purchased many items from BaubleBar for myself and family and this is my first problem. I will continue to be a customer - love their product and customer service.

I’m honestly really disappointed with BaubleBar. I bought two bracelets thinking I was getting something a little nicer since the price point is higher, but both of them tarnished within a week. Like… a week.
For something that’s not exactly cheap, I expected way better quality. The finish faded quickly and they already look worn out, which is frustrating because I barely even used them.
At this point, I’ve had better luck with jewelry from Amazon that costs way less and actually holds up longer.
Definitely not worth the price in my opinion. I wouldn’t buy from them again.

Chani was very helpful in making prompt adjustments to my order.

I ordered 3 pieces. Two necklaces and a bracelet with my name. All of the "gold" finish on all of my 6 letters has worn off. For the prices these pieces especially the bracelet should have lasted longer. High price tag low quality jewelry.

Great quality and easy trade out for a size. Also, needed customer service for an issue and they were super speedy, friendly and gave me the solution that met MY needs! So appreciate that in this day and age. I will continue to shop there heavily. Thank you!

Great customer service experience. I had an issue with an order's delivery date, and it was efficiently resolved.

Excellent customer service. Resolved my issue in less than 24 hours.

I purchased some BaubleBar products this year as stocking stuffers and fun gifts for friends. I had a stone fall out of a bracelet purchased for myself a few months after and they shipped a new one pronto.

Love their products and quality!
It’s not easy to find a responsive customer service either but I was so happy with the incredibly fast response and kindness from the rep!

Terrible experience and would never shop here again. I ordered a necklace with the name “CORA” and it clearly looks like “OORA”, so much so that their AI customer service agreed. Human customer service disagreed thus they will not fix the issue. I obviously cannot wear a necklace that looks ridiculous so it’s really unfortunate that my hard earned money will go to waste. I will never shop here again because their marketing is terrible (there are clear lines of separation between letters in their online images, but not in the necklace I received) and their customer service is even worse.

customer service experience was 5 star. In terms of Nina necklace, I would give it maybe 4 stars. Reason is that the gold in the necklace is far more subdued in the photos but when you get it, it’s kind of hard to take your eye off the gold and it takes away from the gems, so it would be great if they could thin out the gold so that the color could stand out more. Good quality but it’s kind of like when you’re watching a band play and the guitarist is screeching over the singer and you just can’t hear the singer sing? Kind of like that.

The bracelets we got were really beautiful but I unfortunately had an issue with one and Chani with customer service helped me so quickly it was amazing. I couldn’t have asked for the situation to be dealt with in a better way. Definitely earned a lifetime customer.

Love my personalized tote that I’m using for pickleball! The front pocket had weak stitching and tore but I reached out to their customer service # and Baublebar went above and beyond to replace the bag. Exceptional customer service that deserves a positive shout out and a super cute bag. Will definitely purchase again.

I have been shopping with Baublebar for probably 10 years now. I got a custom phone case as a gift (replacing the same one I had for over a year), within a month of use, the sides of the case have become completely discolored. I reached out to CS and was told this is "normal wear," after 1 single month of using it and costing $75, this is a joke of a response and so upsetting. I expected more from this company, my mistake.

I jumped on the BaubleBar trend and ordered a bunch of pieces. All said to be gold plated. The Olivia Collar necklace made my neck burn and itch after a few hours of wear inside to a show. Not outside sweating either. Inside a circus tent at night when it was 50s out. The Miley bracelet turned my wrist GREEN after I wore it to an event outside. Again, not a wet event or anything where I was sweating. Just normal event outside, chatting with people, and it was 70s out. MY WRIST IS GREEN!!! I’m so annoyed and disappointed and worst, their site doesn’t accept reviews or at least I couldn’t write one on any spot I could find. Now I’m getting ready for my Valentine’s Day dinner out and I have a green wrist and an itchy neck. I’m not even sure I can wear the rest of what I bought from them without issues going forward. I did get some pieces that said over sterling so I pray those work better but still, in 2026 after a few hours we shouldn’t have people turning green. I wanted some fun jewelry to mix into my real stuff so I could have a few more trendy pieces without spending a fortune.

I bought four bracelets for Christmas gifts and they have already turned and look horrible. Over half of the gold on the beads on the bracelets have worn off with everyday use. Unfortunately these were gifts for my daughters and now they can no longer wear and it’s only been a month an a half.

Chani was beyond helpful, and super fast!

If I could give a minus I would. I ordered a custom Disney headband after Thanksgiving. It is so top heavy. It falls off if you move your head. I contacted customer service right away. 3 months and absolutely nothing has happened. Do not buy from them. Their customer service is terrible.