Literally nothing on this emulator platform works. No Android instance I tried, no game I installed... even their built-in store/app browser either refused to load or crashed constantly. The ONE app t... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
FRAUD ALERT!!! When I found a sketchy looking charge on my online banking attached to Google Play, I discovered six different models of phones that are not mine attached to my Google account. Google s... See more
Company replied
DO NOT download unless you are desperate and incredibly patient. App is excruciatingly slow, lags constantly, freezes regularly, and is almost impossible to play games on. It crashes and locks up in s... See more
Company details
Written by the company
BlueStacks by now.gg, Inc. is the World’s #1 App Player for PC and Mac. It enables gamers to play thousands of mobile games on PCs or Macs. Gamers can download and play mobile games locally, or play in their browser instantly with HD quality, without worrying about the specifications of their PC or the time & space required to download the game. BlueStacks App Player is built for gamers and offers superior performance and precise game controls using a keyboard, mouse and gamepad. It also has an integrated gaming wallet for gamers to get offers, rewards and tokens for playing on the BlueStacks platform. BlueStacks is lightning fast, with up to 50% faster setup time and consumes up to 50% less RAM usage than other platforms. It offers a massive game library of over 2 million games and is trusted by over 500 million gamers worldwide.
Contact info
United States
- support@bluestacks.com
- bluestacks.com
1.5
Bad
630 reviews
Replied to 84% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
DO NOT download !!!
DO NOT download unless you are desperate and incredibly patient. App is excruciatingly slow, lags constantly, freezes regularly, and is almost impossible to play games on. It crashes and locks up in such a manner that requires turning off my computer and rebooting it. DO NOT RECOMMEND AT ALL!
April 7, 2026
Unprompted review
Advertisement
nearly all of the marketing and user…
nearly all of the marketing and user interface is 'gaming' centric.
with little to no options to hide these elements
April 7, 2026
Unprompted review
Refuse to log me in to my google…
Refuse to log me in to my google account, now it's impossible to use BlueStacks.
It uses ALL ressources on the computer you can NOT do multiple things with BlueStacks being one if them. I will NEVER recommend using BlueStacks, not ever !!!
March 19, 2026
Unprompted review
The worst emulator
The worst emulator. It crashes evry time I open it. It crashes and gets me in the main menu, then when I click the app it crashes again. I even restarted and It keeps crashing. And some days works without instaltly crashing, but in some minutes crashes again. I do not recommend it at all!
March 19, 2026
Unprompted review
I wanted to try to enjoy this game but no such luck!
I wanted to try to enjoy again the scrabble board and to be able to play against the DROID or the other computer generated partner as I have no one else that likes to play it. Well, I have tried this game of scrabble MANY times now, and INSTEAD of it being what I would consider a 'close' game if I were to win or lose - most of the time I try to play - the DROID or computer throws back all it's letters and that is why I can NEVER or HAVE NEVER WON A LEAST 1 GAME when playing!!!! Considering what your website would CHARGE me - I have decided to go back to the OLD FASHIONED VERSION as I have the game board and all the letters it requires!!!!! this game isn't worth my time at all!
March 11, 2026
Unprompted review
Advertisement
confusing file management
Emulator with the most confusing file management/transfer between windows and the emulator, cant even upload a folder there. Super lame, bluestuck
March 8, 2026
Unprompted review
allowing more RAM (from 2 to 4) shouldnt make game crash if it didnt crash w/ 2
February 16, 2026
Unprompted review
Reply from BlueStacks
Sorry you’re dealing with this. I know it’s frustrating when games just won’t open.
When BlueStacks updates or a game updates, it can sometimes need a quick adjustment to stay compatible. To help us pinpoint what’s happening, please contact our support team and share your BlueStacks version, your OS version, the name of the game, and what happens when you try to launch it. A screenshot of any error message also helps.
Once we have those details, we can guide you to the right fix and get your games running again.
Ads in games for reward DONT WORK, app crashes in more than 90% of times
The app works as advertised, it emulates Android and I can play Android games.
But viewing in-game Ads doesn't work at all!
It is quite frustrating. Instead of being rewarded in game, I have to try about 10 times before the ad even loads properly and doesn't crash my app.
The ads either dont load at all, or they simply dont play until the end so no reward is granted.
I was patiently communicating with support for more than a month and no resolution has been achieved. I was told to upgrade every little thing but nothing ever got better and support seemed completely oblivious to why and how this is caused.
November 8, 2025
Unprompted review
Reply from BlueStacks
Sorry this has been so frustrating, especially after spending a month going back and forth with the app support.
You’re right that we provide the platform to run Android apps, but the ad rewards flow is controlled by the game and its ad network.
We're glad to hear your experience on BlueStacks was great otherwise
Advertisement
Reply from BlueStacks
Sorry you had such a bad experience. I get how frustrating that feels when an app does not work the way you expect.
If you can share what went wrong, we can help quickly. If you share your OS version, your BlueStacks version, and what happens when the game or app fails to open, we can narrow it down much faster. If there is an error message or the app closes on its own, a screenshot helps too.
Please reach out to our support team with those details and we will guide you through the next steps.
games won't open
January 30, 2026
Unprompted review
Reply from BlueStacks
Sorry you’re dealing with this. I know it’s frustrating when games just won’t open.
When BlueStacks updates or a game updates, it can sometimes need a quick adjustment to stay compatible. To help us pinpoint what’s happening, please contact our support team and share your BlueStacks version, your OS version, the name of the game, and what happens when you try to launch it. A screenshot of any error message also helps.
Once we have those details, we can guide you to the right fix and get your games running again.
I HATE THIS ADS
I HATE THIS ADS
THEY ARE SO ANNOYING MY FPS IS SO LOW WHEN THEY SHOW UP
ITS WAS LIKE 20-30 FPS
AND IF WHEN I PLAY ITS SHOWS ONLY 60 FPS (I MAXIMUMED SETTINGS TO 240 FPS)
January 24, 2026
Unprompted review
Reply from BlueStacks
Thank you for your feedback, and we're am sorry to hear about such frustrating FPS drops in your game.
While BlueStacks ads are designed not to affect gameplay, In-game ads from the apps themselves behave the same way and are harder to control directly.
You can disable BlueStacks ads quickly by opening Settings from the sidebar, going to Preferences under the Advanced section, and toggling off "Allow BlueStacks to show ads during gameplay," then saving changes, which often helps smooth things out as reported by many players. For even better stability, try setting FPS to 60 max in Performance tab, using High performance mode, and ensuring your CPU cores and RAM are allocated properly for your hardware.
Takes up 100 gb of space on my system…
Takes up 100 gb of space on my system after deleting and can't fkking do anything about it.
January 22, 2026
Unprompted review
Reply from BlueStacks
Thank you for your feedback, and I am truly sorry BlueStacks took up so much space on your system even after deleting.
BlueStacks stores data in virtual disk files that hold app data, instances, and cache, which can grow large and not shrink automatically after uninstalls or deletions.
You can free up space by opening BlueStacks Settings if still installed, going to the User Data tab, and clicking Free up space or Disk Cleanup, which removes unused app files permanently. If fully uninstalled, check Disk Cleanup in Windows, search for BlueStacks folders manually to delete them, or use our uninstaller tool from the support page to wipe remnants.
Advertisement
it lags very badly even on simple games
it lags very badly even on simple game. My laptop is running minecraft better than geometry dash and i dont mean any mythical lvl but literally at clubstep. do yourself a favor and just get steam you do not need anything from bluestacks
January 22, 2026
Unprompted review
Reply from BlueStacks
Thank you for sharing your experience, and I am really sorry that BlueStacks is lagging so much for you, especially in simple games like Geometry Dash.
What you describe usually points to how resources are allocated to the emulator rather than raw laptop power, which is why Minecraft can still run fine on your system. In BlueStacks, performance depends a lot on settings like CPU cores, RAM, graphics mode, frame rate, and whether virtualization is enabled on the PC. These can cause stutter or heavy lag even on light games if they are not tuned for your specific hardware.
If you are open to giving it another try, you can also start by setting Performance mode to Balanced, lowering the resolution to 1280 x 720, locking FPS to around 30 to 60, and closing other background apps, which often improves lag in Geometry Dash and similar titles.
If you want, you can reach out to our support team with these details and a link to this review so we can look at your exact setup together and suggest concrete changes tailored to your device.
I only installed this to play a simple…
I only installed this to play a simple game like Geometry Dash, but BlueStacks is so bloated and unstable that it crashes my entire OS. It’s overkill for what it does. Switching to a lighter alternative might fix this.
January 21, 2026
Unprompted review
Reply from BlueStacks
Thank you for trying BlueStacks with Geometry Dash. We are sorry it feels bloated and causes OS crashes, that is not the experience we aim for. For lighter use, lower CPU/RAM allocation in Settings to minimum, or create a Pie 64-bit instance. Contact support with your OS and BlueStacks version to troubleshoot the crashes quickly.
Remove COD M from your store!!!!!!!!
Remove COD M from your store!!!!!!!!! I was banned using your service. And you tried to have my previous review removed so I’m making a new one.
January 8, 2026
Unprompted review
Reply from BlueStacks
Thank you for sharing this and I am really sorry this happened to you.
BlueStacks does not control what is offered on the Google Play Store and cannot change or remove specific games there. Bans and account actions in Call of Duty Mobile are decided only by the game’s own developers and support team, not by BlueStacks.
If you can, please reach out to the Call of Duty Mobile support team with your account details so they can review the ban.
Terrible software
Terrible software, sales pitch 100% of the time. About as useful as a one legged football player.
December 26, 2025
Unprompted review
Reply from BlueStacks
Sorry to hear you feel this way about BlueStacks, and thanks for taking the time to share it.
To understand how we can improve, could you reach out to our support team at support@bluestacks.com and tell us what exactly is going wrong for you? For example, are you seeing constant pop ups, performance issues, installation errors, or something else specific?
Advertisement
Uses a lot of RAM and CPU
Uses a lot of RAM and CPU. Sometimes the app crashes or freezes.
December 22, 2025
Unprompted review
Reply from BlueStacks
BlueStacks offers ways to optimize performance, such as managing your performance mode (like using balanced performance) enabling the Eco mode or adjusting CPU/RAM allocation in the engine settings. One common fix for performance issues is ensuring Virtualization Technology (VT) is enabled in your PC's BIOS settings, as it significantly improves BlueStacks efficiency.
FRAUD ALERT!!
FRAUD ALERT!!! When I found a sketchy looking charge on my online banking attached to Google Play, I discovered six different models of phones that are not mine attached to my Google account. Google shows that these phones were used to play some of the same games I played on Blue Stacks. By the way, I have never owned a Galaxy S22 phone which is prominently listed among the other phones on the list. Also, shame on Google Play for not having a Customer Service phone number readily available.
November 30, 2025
Unprompted review
Reply from BlueStacks
Thank you for sharing your feedback. We understand how alarming an unexpected charge and unfamiliar devices can feel.
BlueStacks runs as an Android emulator on your PC, so Google Play sees it as a virtual Android device, like a Galaxy S22 or others, which explains why these show up attached to your account. This happens for each instance you sign into with your Google account, and you can check or switch the device model anytime in BlueStacks preferences under the Phone tab.
Those devices only access Google Play from your own system, so no one else can use them. For the charge, review your Google Play purchase history to trace its source, and report any unrecognized ones through Google's troubleshooter.
Really bad for games like Roblox as the…
Really bad for games like Roblox as the mouse wont work as normal in some games whereas when im in an actual roblox on these games it let me remove the items
December 1, 2025
Unprompted review
Reply from BlueStacks
Thank you for your feedback. Mouse lock is likely enabled, which lets you look around and aim normally, but it can feel off for item removal. Press F1 or hold X to toggle it off and regain free mouse control.
If that does not fix it fully, share your BlueStacks version and the exact steps in Roblox to our support team and we will guide you further.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.