I paid for two day delivery and it was sent FedEx Smartpost, which takes much longer. This is the second time this has occurred. I imagine that the cost of second day shipping to Puerto Rico is much m... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I love using Fashionphile, my orders always arrive immaculate, well packaged and earlier than expected. There is never any odours and the dustbag is nice and thick, so you can properly store. I won’... See more
Company replied
I was really impressed with the quality of bag I received. I felt like the photos were great, and I felt like it was a more than fair price set for the item. It was 0 hassle, I’ve ordered from other c... See more
Company replied
I didn’t think twice when I purchased this bag, because I wanted it for my collection. But after receiving I realized (or forgot) that this bag is so big, it could fit a saddle and boots in it! Thanks... See more
Company details
About FASHIONPHILE
Written by the company
100% authentic guaranteed. The leader in pre- owned ultra-luxury accessories. 
Why Shop & Sell with FASHIONPHILE?
We’ve got your favorite designers.
Contact info
6359 Paseo Del Lago , 92011, Carlsbad, United States
- 844.619.8902
- info@fashionphile.com
- fashionphile.com
4.4
Excellent
5K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 68% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Another Successful Purchase
The pictures and description accurately reflected the condition of the handbag. I'm extremely pleased with my purchase. I have complete confidence in my Fashionphile purchases and look forward to future purchases. I enjoy the option to have it delivered to my home (signature required) or to my local store.
September 2, 2026
Unprompted review
Delivery and product description
Item, beautiful condition, exactly as described. Easy purchase and timely delivery
September 1, 2026
Unprompted review
Happy with my purchase!
My Fashionphile order arrived right on time, and everything was packaged and shipped with great care. My item arrived safely and was exactly what I expected. I’m very pleased with my experience and would definitely order from Fashionphile again!
September 11, 2026
Unprompted review
One issue after another on a $10k+ purchase
I had a really disappointing experience with Fashionphile on a $10k+ purchase that felt like one thing after another from the start.
The bag was shipped with an address mistake on their end. I asked Client Concierge to confirm they had used the correct address I provided, and they reassured me they had. They hadn’t. Once the mistake became clear, I tried getting help from multiple parts of the company and kept being told someone would follow up, but nobody actually did. I ended up having to correct it myself while the bag was already in transit.
When the bag arrived, it had been listed as “Very Good” condition, but there was significant staining inside the pocket and tears at multiple interior seams where light could literally pass through, none of which had been disclosed.
I contacted them and was offered either “a fee-free return and a full refund upon return” or a $75 site credit if I kept the bag. They said the $75 was simply a gesture of goodwill because "significant wear" had already been disclosed. I chose the return because the disclosed wear was exterior wear, not the seam tears and interior staining that were missing from the listing.
Then, when my refund was processed, they still deducted the return shipping fee despite telling me in writing the return would be fee-free.
I actually wasn’t going to leave a review because at least they provided an international return label. What really pushed me over the edge was seeing the exact same bag relisted afterward, downgraded from “Very Good” to “Good,” with “tear in seam” and “stain(s)” added after I had specifically raised those issues with them. They also added “painted or dyed” and plating wear, none of which had been disclosed in the listing I purchased from. I had also specifically asked before purchasing whether there was any indication the bag had been repainted or restored, because that can affect whether the brand will service it later, and I was told it was not listed on the description.
Seeing them later downgrade the condition and add all of those issues was especially frustrating. If the bag needed a lower condition rating and several new disclosures after I returned it, then clearly the original listing was not accurately describing what I received.
I’m an international customer, so this whole experience cost me extra time and money through currency conversion and the original shipping costs. I noticed that Fashionphile often asks negative reviewers to email them, but they already have my order number and the full history of this purchase. After having to repeatedly follow up throughout this process, I’d prefer not to be directed to email again.
After everything, the last email I received still ended with “We hope you consider shopping with FASHIONPHILE again in the future!” which honestly just made me laugh at that point.
September 2, 2026
Unprompted review
I love my new purse
I love my new purse. The description was correct. The shipping and delivery were fast.
September 1, 2026
Unprompted review
The item was not in the condition…
The item was not in the condition expected. It looked more used/worn out than the descriptions online. Unfortunately, I had to return it. Still waiting for the return to be processed and for the refund.
August 31, 2026
Unprompted review
Reply from FASHIONPHILE
Valerie,
We’re sorry to hear that the condition of your item did not align with what you expected from the listing. With authenticated pre-owned luxury, accurate condition details are incredibly important, and we understand how disappointing it can be when a piece arrives differently than anticipated.
Once your return is received, it will complete our standard Quality Control review before the refund is finalized. If you’d like us to take a closer look at the condition concerns you experienced, please reach out to our Concierge Team at info@fashionphile.com with the subject line "Review Response Follow-up" with your order details. We can review the listing alongside your feedback and submit the matter for a formal Description Dispute review if appropriate.
We appreciate the opportunity to look into this further and ensure your concerns are properly addressed.
Love the variety of bags I’ve found on…
Love the variety of bags I’ve found on FASHIONPHILE! However if you run into issues the customer service is SO POOR. They don’t respond to your emails. You have to keep prying on the chat to get attention to your issue. It’s terrible. Also the layaway option has failed me terribly. Unfortunately I’ve received bags not as described. I feel like a broken record trying to ask them to waive the fee for a return for something not shown or described. It’s like pulling teeth emailing them. I’d just be careful with layaway (don’t recommend) and definitely check bags carefully when receiving. Some of the representatives on the chat are so rude and disregard concerns. They end the chat abruptly. Have been so disappointed in FASHIONPHILE lately. Hard to want to keep shopping with them. They pride themselves in offering the upmost shopping experience but it’s definitely not the best. I get better customer service with Rebag.
September 4, 2026
Unprompted review
Reply from FASHIONPHILE
Ang,
We’re truly sorry to hear that your recent interactions with FASHIONPHILE have left you feeling disappointed, especially as someone who has continued to shop with us and enjoy the breadth of our collection.
We know that purchasing pre-owned luxury requires a high level of confidence, both in the item itself and in the support available if something doesn’t feel right. When that confidence is disrupted, whether by concerns with condition, difficulty receiving timely assistance, or feeling unheard during a conversation with our team, we understand how quickly it can affect your trust in us.
We’ve recently expanded our Concierge availability to seven days a week to provide more consistent support, and we would genuinely value the opportunity to review what happened in your case more closely. Please reach out to info@fashionphile.com with the subject line "Review Response Follow-up" and include your order details so we can take a closer look and make sure your concerns are properly addressed.
BAD MANAGER
I realize I put my old address on the order. When it was time to be delivered the manager would not change it. She was not willing to work with me. It was a mistake and she treated me like I was a criminal . I had to miss work drive a hour to my old location and wait for UPS. I know for a FACT she could have worked with me.
August 28, 2026
Unprompted review
Reply from FASHIONPHILE
Xaviera,
We’re sorry to hear that this experience left you feeling unsupported. We understand how stressful it can be to realize an address error after an order has already been placed, especially when it creates an unexpected inconvenience.
For the security and protection of our clients and their purchases, we’re unable to change the shipping address once an order has been submitted. While this policy could not have been overridden, we recognize that the situation should have been communicated with greater care and that you should have felt supported throughout the process.
We appreciate you sharing this feedback, as it gives us an opportunity to reinforce the level of service and communication we expect our clients to receive.
It went well just the purse was not…
It went well just the purse was not authentic and not even at least made from a good material,
August 28, 2026
Unprompted review
Reply from FASHIONPHILE
We’re pleased to hear that your service experience with FASHIONPHILE was positive, though we’re very sorry to learn that you have concerns regarding the authenticity and quality of the handbag you received.
Authenticity is foundational to the FASHIONPHILE experience, and every item we sell undergoes a thorough evaluation by our team of trained experts. We also stand behind every purchase with our Lifetime Authenticity Guarantee, which is designed to provide our clients with continued confidence long after an order is complete.
If you believe your handbag may not be authentic, we encourage you to contact our team directly and provide supporting documentation from a qualified third-party authenticator. Should an item be determined to be inauthentic, it would be eligible for a full refund in accordance with our guarantee.
We take concerns of this nature seriously and would appreciate the opportunity to review the matter with you directly. Please don’t hesitate to reconnect with our Concierge Team so we can assist with the appropriate next steps.
The purse is fantastic!
The purse is fantastic. Practically new with box and dust bag. I absolutely love it. Shipping is the only reason I gave it a 4. Said I would receive in 3 to 5 days and it took a week as it didn't ship out until 3 days after I purchased it.
August 22, 2026
Unprompted review
Reply from FASHIONPHILE
Megan,
We’re delighted to hear that your handbag arrived in such beautiful condition and that you’re loving your purchase. Receiving a piece that feels practically new, complete with its original box and dust bag, makes the experience all the more special.
We’re sorry the delivery timeline did not align with your expectations. Ground shipping estimates are ultimately determined by the carrier and reflect the anticipated transit time once a package enters their network. The overall time from purchase to delivery can also include order processing and fulfillment prior to shipment, which may extend the total timeline beyond the carrier’s estimated transit window.
We completely understand how disappointing that can feel when you’re eagerly awaiting a new piece, and we appreciate your patience while your order made its way to you. Most importantly, we’re so pleased to know the handbag itself was worth the wait and hope you enjoy it for many years to come.
Bag was more worn out than I thought it…
Bag was more worn out than I thought it would be. The shoulder strap was detachable and I ended up throwing it out because of the discoloration and overall wear and tear of it. On top of that, there’s a smell inside the bag that mirrors that of a smokers house. I haven’t used the bag yet and don’t have any intention of doing so.
September 7, 2026
Unprompted review
Reply from FASHIONPHILE
Kelly,
We’re very sorry to hear that the condition of your handbag did not align with what you expected upon arrival. We understand how disappointing it is to receive a pre owned luxury bag and find that the visible wear, discoloration, or overall condition feels more significant than anticipated. We’re also concerned to hear about the odor you experienced inside the bag, particularly since it has left you unable to enjoy the piece.
Our goal is to provide detailed photography and condition information so clients can shop with confidence and since it sounds like you have not yet had the opportunity to work with our team on a resolution, we would very much like to review this purchase with you directly.
Please reach out to info@fashionphile.com with the subject line "Review Response Follow-Up" so we can take a closer look at your concerns and determine the appropriate next steps. We want to make sure this experience is properly addressed rather than leaving you with a handbag you do not feel comfortable using.
Excellent quality and quick shipment
Excellent quality and quick shipment
August 31, 2026
Unprompted review
Reply from FASHIONPHILE
We’re so glad to hear your piece arrived quickly and met your expectations for quality. Every FASHIONPHILE item is carefully reviewed and authenticated, and we know how important it is for that standard to carry through from the listing to the moment your purchase arrives.
Thank you for choosing FASHIONPHILE and for taking the time to share your experience. We hope you enjoy your new addition for years to come!
The bag was in excellent condition
The bag was in excellent condition. Very pleased thank you.
August 24, 2026
Unprompted review
Reply from FASHIONPHILE
Emma,
There’s something especially satisfying about finding the right bag and having it arrive in even better condition than expected. We’re so pleased to hear your purchase made such a strong impression.
Thank you for trusting FASHIONPHILE when shopping for authenticated pre-owned designer handbags. We hope this one becomes a favorite in your collection.
Excellent experince
Excellent experince! The Louis Vuitton is gorgeous, I could not be happier:)
August 31, 2026
Unprompted review
Reply from FASHIONPHILE
Robyn,
We’re so pleased to hear you had an excellent experience and that your Louis Vuitton arrived looking just as beautiful as you hoped.
Thank you for choosing FASHIONPHILE for authenticated pre-owned luxury. We truly appreciate your feedback and hope you enjoy your new piece for years to come.
Good experience
I absolutely love the experience. The shipping was very fast .
August 23, 2026
Unprompted review
Reply from FASHIONPHILE
Carolee,
We’re so pleased to hear you enjoyed your experience with FASHIONPHILE from purchase through delivery. A smooth client journey and timely shipping are both an important part of making luxury resale feel effortless, and we’re glad that came through in your order.
Thank you for choosing FASHIONPHILE and for taking the time to share your feedback. We hope to welcome you back again soon.
Reply from FASHIONPHILE
Isabel,
We’re delighted your bag was a love-at-first-arrival kind of purchase. Fast shipping makes the wait even sweeter, and we’re so glad your newest authenticated designer find made it to you quickly and lived up to the excitement.
Love my shoes!!
It was great! Item was perfect. The only issue was the duty fee I had to pay once the item arrived.. it was so high.
August 31, 2026
Unprompted review
Reply from FASHIONPHILE
Nathalia,
We’re so glad you love the shoes and that the item itself arrived exactly as hoped. We also understand how surprising international duties can be, since those charges are assessed by the destination country and can vary significantly by location and order value. We truly appreciate the four-star review despite that added cost, and we’re happy the piece itself made the purchase worthwhile.
Delivery service was great
Delivery service was great. Quality is good
August 31, 2026
Unprompted review
Reply from FASHIONPHILE
Julie,
We’re so pleased to hear your delivery arrived smoothly and securely, especially when receiving a high-value luxury purchase. It’s just as wonderful to know the quality of the piece met your expectations as well. Thank you for choosing FASHIONPHILE for authenticated pre-owned luxury.
Great experience!
Have not had issues with any products I have purchased. I trust this company to deliver authentic products & that is peace of mind for me. The item was delivered fast, as described, and no surprises.
August 24, 2026
Unprompted review
Reply from FASHIONPHILE
Konnie,
There’s no greater compliment than earning your trust. We’re so pleased FASHIONPHILE gives you peace of mind when shopping authenticated pre-owned luxury, and that this piece arrived quickly, exactly as described, and without any surprises. Thank you for continuing to choose us for your ultra-luxury finds.
Reply from FASHIONPHILE
Grace,
We’re delighted to hear your purchase was a great one. There’s nothing better than finding the right piece and having it live up to the moment. Thank you for choosing FASHIONPHILE, and we hope this is the first of many ultra-luxury finds.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.