Groupon Reviews 68,597

Listing said 3 days to cancel. I tried to cancel 1 hour after and they wouldn't refund me. My hotel room was WAY cheaper on their website than through Groupon. Rooms were limited, so I booked because it said I had 3 days to cancel. When I checked the hotel website, the exact room was much cheaper. Then when I messaged them they told me that it's non refundable which isn't what the page said!!!! Or I never would have booked!

Ankita was very friendly and helpful setting up our mystery trip.

Terrible service, I have written them several times to change a business a business address and all they keep doing is spamming my in box. Why would I want to pay them money to help a business out when all they can seem to really do is hurt it.

Refused to refund my credit card when I needed to cancel a purchase.

I'm a old customer for years! Recently purchased massage deal from them for 75 minutes session! I got under 40 minutes actual message in total ! About 36-37 minutes in that time lady left the room 3-4 times because other customer arrived and she preferred to take the other person and just finish me ! Once askes why under 40 minutes if purchased 75 minutes session she act she not understand ! But she confirmed twice on the beginning session is 75 minutes ! Once other customer arrived she got stress she start go out of the room check her phone and quality went down ! I got more stress than relax after that experience! Once contacted Groupon customer service for help they won't take any responsibility and saying we just a market place ! We not take any responsibility ! Totally scam! Avoid this deals ! This deals cost you double or triple at the end !

I've been a long time Groupon customer but I've noticed the quality diminish rapidly over the last couple of years. Deals are worked from all sides with both Groupon and the company using customers to their advantage while the customers suffer with no support, only AI customer service if there is a question, issue or concern. The email contact info for support provided by Groupon is not legit and they "kick the can" down the road until you give up trying to get help or support. i finally decided to report them to the BBB and will NEVER purchase from them again. Stay clear to avoid frustration, lies and headaches.

I have not been able to reach the merchant to schedule an appointment. I finally drove to their office. It’s VACANT. Groupon continues to offer this merchant’s new coupon to other unsuspecting customers.

Refused to return purchase price even though the vender failed to respond to numerous requests over the course of 3 weeks. Instead of refund I received a voucher titled Groupon Bucks” which I have no desire to use. Customer service was a joke.

Purchased Windows 11,
Great purchase, no issues. Good customer service from seller should you have an issue. No complaints, it works great, I’m ecstatic about my purchase!

Groupon used to be a legit and honorable site to receive discounted service. I used them all the time for years, but have changed over the years, and have become a scam site. Now when you purchase Groupons companies do not want to honor them or they want to charge you more money and Groupon refuses to give you your money back.

Groupon made it very easy to get 50% discounted tickets and provides incentives to keep on using their services! This is my water lantern review: This evening felt like stepping into a dream. The live singers created the perfect soundtrack while food trucks offered amazing choices—I had the most delicious shawarma and strawberry cheesecake I’ve ever had. One of the most touching moments was hearing people share the meaning behind their lanterns. When the lanterns finally lifted into the sky, glowing together in the night, it truly felt like a Disney moment—magical, heartfelt, and a memory I’ll treasure forever.

I did not receive the groupon. However, the charge has still gone through on my visa. It has been impossible to contact them to inquire about the missing groupon. No email contact on their website, no live chat, despite what the FAQ page says. I have spent hours navigating the web page and app. If it’s on there, I can’t find it. That website is a mess.
I feel like this is fraud. Do not trust groupon.

First, why would Groupon have a company that's not good at its business? Second, it wouldn't issue a refund for the business that failed to meet the customer's expectations. Hoping our bank can get our money back from Greedy Groupon.

Groupon gives peace of mind! It’s nice to have an all in one app for savings. I just got a full synthetic oil change for $65, and I only paid $11 of extra charges at the shop. Without Groupon, shops quoted me $120-130.

I like Groupon because there are some amazing deals. I wish I looked on Groupon before I went to my dentist and paid $250.00 for a cleaning with X-rays. I could have got the same deal on Groupon for about 25 bucks.

Always backs it's Groupon coupons and or discounts

Excellent service, quick responses to email, and a great price over the normal cost. Highly recommend using this retailer.

Delivered what they said they would do. Quickly, no BS. Professional. TCB…

Total crapshoot. It's like Forrest Gump. You never know what you're going to get. I've used them for semaglutide, got ripped off. Used for massage, those were 50/50 on service. I think sometimes these merchants treat the Groupon people differently.
Hired a dryer vent cleaner, total nightmare ripoff.
So, go at your own risk. Just my two cents.

absolute worst company to ever exist. the deals are dreadful, the companies they promote are fake. the customer service is embarrassing and run by a 5 year old. I honestly dont understand how they are still even allowed to operate.