Lulus Reviews 12,147

TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of products, often noting the excellent fabric and construction of items. Many appreciate the accurate sizing information provided, which helps them find the perfect fit. The delivery service is frequently highlighted for its speed and efficiency, with many orders arriving much faster than anticipated. The ease of the ordering process is also a common positive point, making the overall shopping experience smooth and enjoyable for consumers. However, some customers also noted issues with the return policy, finding the return window too short or experiencing difficulties with the process. A few people were dissatisfied with product sizing, mentioning inconsistencies or items not fitting as expected despite using size charts. Additionally, some reviewers reported issues with product quality, specifically mentioning fragile zippers or items arriving damaged.

What people talk about most

Product

Reviewers mention positive feedback about product quality and selection. Customers frequently praise the good... See more

Quality

Users describe positive interactions with quality. Customers consistently praise the excellent quality of... See more

Return policy

Customers had ambiguous experiences with the return policy. Many reviewers found the return process easy,... See more

Delivery service

Clients share positive opinions on delivery service. Many customers praise the fast shipping times, with... See more

Order

People report positive experiences with their orders. Many customers praise the fast delivery, with some... See more

Based on these reviews

Rated 4 out of 5 stars

It takes so long to receive your items! You have quality products I just wish you could work out how quickly your customers receive their orders. Sometimes it’s hard to plan in advance and thus I thin... See more

Rated 4 out of 5 stars

I really like the dress I bought, how fast the shipping was, and the return/exchange process. The only reason I have 4 stars is that I put in all my measurements to the size chart and bought the size... See more

Rated 5 out of 5 stars

Fast delivery - package arrived within 3 days. Quality- this dress is heavier in weight (but not too heavy) due to the excellent quality of the fabric. There is a layer of crinoline to add a littl... See more

Company replied

Rated 5 out of 5 stars

We purchased a dress for junior prom but weren't sure of the fit so ordered 2 sizes. Unfortunately, went up when should have gone down, so exchanged too-big size for just right and returned the in-bet... See more

Company replied


Company details

  1. #33 of 138 best companies in Women's Clothing Store
  2. #106 of 295 best companies in Clothing Store

Information provided by various external sources

Lulus is the online fashion destination for affordable luxury, featuring a lineup of chic, on-trend clothing, shoes, jewelry and accessories.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

12K reviews

5-star
4-star
3-star
2-star
1-star

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I am very happy with Lulus

I am very happy with Lulus. The quality of dresses have been excellent. I was a little hesitant because shopping online can be so deceiving. Great quality and price. And return policy is excellent. No hassles.

April 23, 2026
Rated 5 out of 5 stars

I always shop with lulus because the…

I always shop with lulus because the quality of the clothing is unmatched. Please don’t ever sell SHEIN type of clothing in those cheap materials. I miss the days when it was known just by looking at the clothing WHERE the clothing was from. For example wet seal had its look, Delia’s, forever21. The clothing stores each had their personality. If that makes sense to you? Most affordable fashion today looks and feels the same. Which is why I love Lulus and keep coming back. It has personality!

April 15, 2026
Rated 5 out of 5 stars

3 dresses

We ordered three dresses. One worked very well. Easy return process. Affordable pricing. Will definitely be ordering again from Lulus.

April 23, 2026
Rated 3 out of 5 stars

The dress is beautiful but rips easily

The dress is beautiful and I received several compliments! However, after wearing it for less than 8 hours the material separated near the zipper. For the price of the dress, sadly the quality is not there.

April 10, 2026
Rated 5 out of 5 stars

Loved my dress

I really loved the dress it was a nice fit. A bit tight around my thighs and butt area but I do have more junk in the truck than most. I’m about 219lbs 5’7 and the XL fit like a glove.

April 24, 2026
Rated 1 out of 5 stars

Items were poor quality and didn't fit…

Items were poor quality and didn't fit well. Then could not return or exchange them for store credit since I was told the return window had closed (even though it was the day of- not the day after). No exceptions- no store credit. I am now stuck with two dresses that I can't use. Very poor customer service. I have numerous weddings coming up and was hoping to find a number of dresses. They have lost my business for good. Beware.

April 16, 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look