PANDORA UK Reviews 

Quality ! Love it

Excellent website

Easy to order. I chose to have a bead engraved, and it turned out perfect.
Shipping was quick and delivery on time. 5 * Thank you.

Item was a gift for a birthday to add to acharm bracelet.
Receipient loved it as fitted in with her theme. Very happy with service and delivery time.
Hopefully make a purchase again for Christmas ! Thank you

I purchased online but must say it was a great experience

Great choice. Web site easy to use

Once again, the service, helpfulness by the staff in the Perth shop, made our visit all the more a pleasure.
Thank you very much indeed

Great choice reasonably priced and good choice.

My item came later than it was meant. After trying to call customer services whe were not at all friendly, never seemed to know what he was doing, it was a pointless call as they were no help at all.

Fabulous to look through with the various choices of items they have great service great delivery fab item (but smaller than I thought ) so check size of items

Fast delivery. Arrived earlier than expacted.
Great 100% service.

Hi the charms are perfect. however I ordered three charms that are gifts for three different friends but only one gift box was supplied. Very disappointed as two of my friends will not have the delight and intrigue of opening a Pandora gift box.
I even paid extra for next day delivery so I cangift them to my friends on 22 September . I will place two charms in different boxes but this is a disappointment from such a prestigious jewellery brand.
Jo

Easy to order online & a swift delivery.

I do have to make this clear from the start. If it was not for my wife’s love of her pandora bracelet. I would not buy again.
Firstly- went into my local store(Dunfermline) to find the staff member not the best in customer service. Told straight away” we do not do rings here, go and order it on line”. The staff member did redeem themself by poorly assisting at this point.
Then there was the debacle of the online ordering system from the main warehouse and the lack-lustre support and help from the telephone call centre.
This painful process centred around the poor stock control again orders placed. Being advised by email, that product stock availability being low, so requested ring could not be sent.
When contacting the customer call centre, agent that took the call was very unhelpful when asked about why the order had been cancelled. At not point during this telephone call did the agent taking my call ask for the order number or product code. So believe information supplied is that of a reading off a script. Lacked any personal feeling or empathy.
Was given poor information about checking stock on the website. But when asked about and advised that the website did not correlate to available stock.
Said agent then advised to pick another item and then play roulette on if a replacement item could be shipped
So a replacement item was purchased via the online system. Meaning x2 orders placed.
Then the pain and poor ordering system continued. Email now received to advise that the original ring that i wanted was now in stock and was in the process of being dispatched. This meaning I now had the item that was originally ordered and a replacement item, that was not required and wrongly advised to be purchased.
I am now having to send an item back for a refund, as was not required and only ordered and sent out under the wrong and poor information from the agent at the customer contact centre.
At the point, I am in hope that the return and refund process is more customer focused than the online ordering system.
I am a very distressed and alarmed at the poor service I have received through this whole process. What should have been a moment of joy, the ring was an engagement replacement for my wife. Has been tarnished by the above. Thank you pandora for totally ruining my happy event!!!

Poor quality jewellery. I bought my sister a beautiful gold bracelet for her birthday. She only wore it twice since I gave it to her. The gold came off the jewellery. Pandora didnt allow a refund or exchange - instead the response was “oh here buy our jewellery cleaner it will fix all” I asked them to clean the jewellery for me before I think about buying the cleaner so I could see it would work. Pandora’s response? No - something about health and safety. Huh.

Moral of the story - don’t buy jewellery from Pandora - you will lose your money. Poor customer service - never ever again.

Really helpful and friendly staff, always on hand to offer opinions and help me add to my jewellery collection.
I have found all pieces I've purchased so far to be of high quality, and beautiful.
Will definitely continue to shop at Pandora.

Fast delivery. Loved the charm but no stock in store, first time I've used delivery service.

It was brilliant

Nothing wrong with the item I ordered but would have expected the pandora bag and ribbon to be sent as well. Arrived in plastic bag in the proper box though so not all bad.