PrettyLittleThing Reviews 

Pictures are good but the quality is actually really poor, print is very low definition. Ordered the floral print dress through web for my wife, thought it atleast is made in UK but turns out its just another dropshipping site. dissappointed.

Not pleasant. At all. Tried this retailer once the other day, inadvertently managed to sign up to the cleverly guised “royalty scheme” which was obviously my mistake as i clicked “yes” at some point. Never mind, yet any attempt to contact this company gets rebuffed. Poor. Spend your money elsewhere and dont be fooled by the name.

Kai was very helpful with tracking my package!

Ordered and paid for next day delivery on Thursday as I am going away on Saturday and wanted some last minute bits. Parcel did not arrive.

If you're ordering last minute bits I would recommend other companies that stick to their delivery times.

I had a highly frustrating experience with PrettyLittleThing. They sent me the wrong sizes for my order, completely different from what I actually wanted. When I contacted customer service to rectify the issue, they completely brushed me off and claimed that I was the one who ordered those sizes.Fortunately, I have clear, undeniable proof of the exact sizes I ordered via my original order confirmation. Despite this, their support team refused to acknowledge their mistake or help me. It feels incredibly dishonest for a company to gaslight a customer when the paper trail proves they made the error. DONT WASTE YOUR TIME SHOP ELSE WHERE!!!

Kai was great in assisting me. Was very quick and efficient and provided me with a lot of helpful, in depth information. Thanks Kai.

Kai helped me in an efficient matter and not only that, was able to provide me with what I needed. Such an easy interaction without having to wait long at all for a response.

Awful, I’ll never order from here again! Large order of £170 and it all looked awful but 1 top which I kept.
Returned it only to have an argument because they said I hadn’t returned some bits and thy had to check the cctv. They checked it and finally returned it but it’s taken ages and now I’m paying £30 odd pounds for a top which was supposed to cost £15 because of the deal that was applied when buying! I then had to update Klarna as they didn’t!
Never again!

kai was very helpful with the issue i had

They need to stop using Evri as a delivery company. A 3 day delivery turned into 15days. They didn’t deliver to the locker and the guy in the shop said the driver ‘didn’t know how to use the locker!’

Also not happy that when I did a return I wasn’t given the option for a refund. I had to have it on a gift card. Knowing how shocking delivery is I’d rather not order from PLT again.

KAI was very fast and helpful

My parcel didn’t arrive for my wedding that included my wedding robe, nothing was done. Very disappointing

Abysmal. Will never shop here again. Reached out to customer service as I received two incorrect items and was told to return them for a refund. They processed my return without including the incorrect items. I am now out of pocket for items I did not receive and have had to lodge a formal complaint. Terrible, avoid!

I ordered a dress. I was sent a completely different dress. The dress I recieved was a different color and different style. It was in a clear plastic bag that returned items are placed in. The dress was unzipped and turned inside out crumpled up in a ball. It was a completely different size than the dress I ordered to add insult to injury. I couldn’t even “make it work” for my event. The customer service is completely automated and forces you into a loop when reaching out about returns/refunds saying that “they are not authorized to grant refunds or returns and you must reach out directly to PLT” and when you click the link provided it sends you back to the automated system which starts the exact same process all over again. Feels like a scam unfortunately.

Kai was great and solving my order problem and dealt with it quickly

Ordered an item for next day delivery which has still not arrived.
Tried contacting them but the virtual assistant was useless and of no help what so ever.
Parcel is now several days late but they tell me they can’t do anything and I have to wait until a certain date to see if it’s lost.

I cannot wait until then as the things I ordered I needed within a few days, I haven’t got time to waste waiting another week to see if you can claim it as lost. Also won’t send replacements out for some bizarre reason.

The sizing on the website makes absolutely no sense, so I ended up ordering sizes 4 and 6. The dresses look nothing like the pictures on the website or on social media. The fabric is cheap, thin, and feels like straight-up plastic from a factory in China. I swear, SHEIN has better quality than this!

The size 4 doesn’t fit me, while the size 6 is way too big. There is only one dress that I actually liked, but unfortunately, the fabric is so thin that you can see my underwear through it!

I also paid extra for expedited delivery, and trust me, it was NOT worth it. I never received confirmation of the exact day my dress was supposed to arrive. Every time I logged into the platform to check the status, I got a message saying they couldn’t find my order—even though it had already been three days since I placed it.

Then, out of nowhere, I received an email and noticed an extra charge for “TARIFFS.” This was never mentioned or disclosed when I placed my order. If I had known I would have to pay additional tariffs, I would NEVER have purchased from them in the first place!

I have a wedding coming up, so now I have to go to another store and find a completely different dress. I feel extremely frustrated and disappointed.

And even returning an item is a nightmare. I’m not even sure whether I’ll be charged for the return since they didn’t provide a return label like other businesses do.

Overall, this has been an absolute nightmare from start to finish. I will NOT be purchasing from you again.

Do yourself a favor and don’t buy from this company. It’s a trap!

I had a question about the status of my order. Kai responded promptly and was very helpful ensuring my items would be received in the next day or so.

Kai was amazing thank you