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Quicken Loans Reviews 

20,683
•
TrustScore 4 out of 5

4.1

Non-Bank Financial Service
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Review summary

Created with AI, based on recent reviews

Looking at 337 reviews, reviewers had a great experience with this company. Many customers frequently praise the dedicated staff for being exceptionally helpful, patient, and knowledgeable, making every single step comfortable and entirely clear. People consistently note that the overall service and daily user experience are completely seamless, highly professional, and remarkably fast from beginning to end. However, some reviewers noted unexpected increases in monthly mortgage costs, alongside frustrating issues with closing delays and higher interest rates. A few other people also felt that communication became extremely limited or inconsistent once the initial application process had already started moving forward.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting helpful, patient, and knowledgeable... See more

Service

Clients share positive opinions on service, frequently highlighting fast assistance and a seamless... See more

User experience

Reviewers mention positive feedback about user experience, highlighting that the platform is easy to... See more

Customer service

People report positive experiences with customer service, noting that agents are very professional, friendly,... See more

Price

Customers consistently note ambiguous experiences with price, reflecting a wide division among reviewers.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

MY COMPLAINTS HAVE NOT GONE UNANSWERED. WHETHER COINCIDENTALLY OR NOT, THE FEES THAT I WAS COMPLAINING ABOUT HAVE DISAPPEARED AS OF MY LATEST STATEMENT. THANK YOU VERY MUCH FOR TAKING THE TIME TO INV... See more

Company replied

Rated 4 out of 5 stars

First and foremost the steps were explained where I understood the process, so I won’t be left in the dark. If I didn’t understand a process, it was explained to me, and everyone was really helpful, a... See more

Rated 5 out of 5 stars

Smooth,easy,quick fast turn around. My agent treated me like family. One of the best exsperiencss i haver ever encountered regarding financial borrowing. I would recomend rrocket mortgage to anyone se... See more

Rated 5 out of 5 stars

I am so grateful for all your knowledge, experience. I don't think anyone else would of worked with us and got our loan funded so quickly. Thank you, Leon Burgman and your amazing support staff. I... See more

Company details

  1. #215 of 259 best companies in Non-Bank Financial Service
  2. #173 of 197 best companies in Financial Consultant

Written by the company

Welcome to the NEW Quicken Loans, the cutting-edge online marketplace transforming the way you find financial providers. On November 1, 2023, Quicken Loans came under the control of LMB OpCo, and is now a financial marketplace platform connecting customers with a wide range of services, including mortgages, personal loans, home services, auto loans, and more. Our passion lies in simplifying the process of choosing the perfect solution for your unique financial needs, and we've made it our mission to empower you with the information you need to make confident decisions.

Contact info

4.1

Great

TrustScore 4 out of 5

21K reviews

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4.1

All reviews

(20,683)

332 reviews in the last 12 months

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Rated 4 out of 5 stars

We were able to connect with West…

We were able to connect with West Capital Lending and were assisted by Heather Dempsey who was amazing - very professional and very helpful to us. Only complaint is that other lenders kept calling with automated messages so I was unable to let them know we were working with another lender and they continue to call.

September 15, 2026

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