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Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Many people were dissatisfied with the subscription process, frequently reporting billing issues, including charges after canceling free trials or full subscriptions. Customers also encountered significant issues with payments, noting concerns about being billed for services not received and difficulties with managing recurring payments. Some people were dissatisfied with the website, finding it unhelpful for resolving issues and making it difficult to manage accounts or access content. The cancellation process was a major source of frustration, with many struggling to successfully terminate their subscriptions and continuing to be charged. Additionally, the service itself was often criticized for not being delivered despite payments, and for concerns about the clarity of free trial terms.

What people talk about most

Subscription

Consumers find subscription to be a negative experience, primarily due to unauthorized charges and... See more

Payment

Customers had negative experiences with payment, frequently reporting unauthorized charges even after... See more

Website

Users describe negative interactions with the website, citing issues such as being forced to upload multiple... See more

Cancellation

Clients share negative opinions on cancellation. Many reviewers report significant difficulties when trying... See more

Service

Customers consistently express disappointment with the service. Many reviewers report issues with unexpected... See more

Based on these reviews

Rated 1 out of 5 stars

Ladrones profesionales. Ofrecen una suscripción gratuita de un mes, indicando que antes de cobrarte te avisarán del fin de esta. Pero intentan el cobro al poco tiempo. Cuando intentas entrar en tu c... See more

Rated 1 out of 5 stars

I would not recommend. Easy to overlook the fact that they continue to bill you even if you think you have unsubscribed. It is an overcomplicated process and refunds are time limited. The name Scribd... See more

Rated 1 out of 5 stars

They don’t even deserve 1 star, unfortunately there is no zero. I singed up for free trial and I cancelled my free trial within a few days but was still charged €10.99. I contacted customer support th... See more

Company replied


Company details

  1. Software Company

Written by the company

Explore over 170 million documents and counting from a global community of users. Find and upload text on every topic and niche, including research papers, official government documents, user manuals, and more! Our monthly subscription starts at just $11.99 USD and automatically renews unless the subscription is canceled at least 24 hours prior to the next billing date. A Scribd monthly subscription also includes access to Everand (ebooks, audiobooks, and more) and SlideShare (presentations and professional content). Please visit our Help Center for answers to frequently asked questions and the option to connect with our support team for further assistance: https://support.scribd.com/hc/categories/360005188511


Contact info

1.3

Bad

TrustScore 1.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 67% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Not worthy

This site only give download option if the user uploads any 5 documents and after uploading they scammed the user by giving only few pages of the book for which the user uploaded 5 documents. Totally dissatisfied.

April 26, 2026
Unprompted review
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Rated 1 out of 5 stars

I deleted my account, they are still taking my money

I deleted my account and canceled subsribtion and they are still taking my money. I wrote support to help me with this problem and it's been a week and they are still sending me the same emails I already responded to. I have to block their payments with my bank, otherwise they will be still taking my money.

April 25, 2026
Unprompted review
Rated 1 out of 5 stars

I would not recommend

I would not recommend. Easy to overlook the fact that they continue to bill you even if you think you have unsubscribed. It is an overcomplicated process and refunds are time limited. The name Scribd looks like a general subscription without saying what their product is, so I didn’t realise they weren’t one of my charity payments. Built in obfustication!

April 24, 2026
Unprompted review
Rated 1 out of 5 stars

Worst customer service ever

Worst customer service ever. They charged me after I cancelled my account. I've exchanged several emails with them and we are getting nowhere. I sent proof of the unauthorized payment but they keep arguing with me. Scribd should be banned!

April 23, 2026
Unprompted review
Rated 1 out of 5 stars

worst site ever

worst site ever, after downloading the file, the contents inside that is utter waste, it is different from the title

April 17, 2026
Unprompted review
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Rated 1 out of 5 stars

Misleading instructions

Misleading instructions. They said I must upload 1 file to download the one I wanted. I did, thamen it turned from 1 file to 5. So I gave up coz I saw where this was going. At the end I'll have to pay. Should've just said it from the start. I hate that.

April 16, 2026
Unprompted review
Rated 5 out of 5 stars

Ref.confirmation ticket #6958782

Ref.confirmation ticket #6958782.
I want to say Thank you! The assistance to resolve a problem was very accurate. A lot of pati nice and clear guidelines to have access to my books through my Scribd account. I love the App. Many books I can get to read. Owesome! ♥️

April 15, 2026
Unprompted review
Rated 1 out of 5 stars

I’d give zero if I could

I’d give zero if I could. Scam company!
Charge after free trial cancelled and never responded to any follow up. I’ve reported them to the BBB.
AVOID

April 9, 2026
Unprompted review
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Rated 1 out of 5 stars

I had a very disappointing experience…

I had a very disappointing experience with Scribd.
My subscription was upgraded by accident — a button was pressed unintentionally on my phone and the payment was automatically approved. I didn’t actively choose to upgrade or use any of the premium features.
Despite explaining the situation, Scribd refused to issue a refund, claiming the upgrade was “manual.” This feels unfair, especially since the service was not used at all.
Customer support response was polite, but not helpful in resolving the issue.
I would not recommend Scribd based on this experience. Be very careful — it’s too easy to be charged without meaning to, and getting your money back may not be possible.

April 6, 2026
Unprompted review
Rated 1 out of 5 stars

YOU HAVE BEEN WARNED.

I can’t remember starting a free trial but found I’d paid three months by PayPal before stopping the payment authority. READ ALL THE REVIEWS BEFORE GETTING INVOLVED WITH THIS COMPANY.

March 30, 2026
Unprompted review
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Rated 1 out of 5 stars

Such a Bullshit Company!

I don't Even wanted to give it one star but unfortunately there is no zero. I wanted to download a document "English Grammer for 10th" and they said me to sign up first i signed up then they said: upload 5 fu*king documents to download it...

March 28, 2026
Unprompted review
Rated 1 out of 5 stars

I needed one document

I needed one document. Downloaded it, and I was locked into a subscription plan I was not aware of.

I got scammed for 109.99 EURO today. I tried to resolve the issue, and all their lines of communication for conflict resolution lead to empty pages.

Furthermore, I filed a complaint via PayPal, for refund, and it was denied because "The payment was processed correctly."

I did not get any notification, that I am about to "Extend my subscription on Scribed."

This is a typical bullshit webpage which locks you into subscription. The subscription was cancelled on their website, but that doesn't matter. You still get billed for it via paypal.

March 24, 2026
Unprompted review
Rated 1 out of 5 stars

THEY DON'T STOP DEBIT AFTER YOU CANCEL

There is no "cancel anytime" after you cancel your subscription. They WILL keep debiting your bank account. You have to then fight for your money after.

If you get the free trial, delete your account immediately after. It's so unfortunate because they have such great papers on there.

March 23, 2026
Unprompted review
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Rated 1 out of 5 stars

0 star deserved

So bad ad every 10 seconds i dont even understand we have to post 5 documents for a download and that trial is absolutely waste

March 17, 2026
Unprompted review
Rated 1 out of 5 stars

Scam company

Scam company . I unsubscribe 4 months ago, they still try to charge me more and more . I had to block them on revolut and everywhere . Be aware and dont subscribe

January 3, 2026
Unprompted review
Rated 1 out of 5 stars

scam, pay and downloads fail despite set to download

scam. demands subscription AVOID
I thought this was a very old, honest organisation.
It seems not at all and my experiences matches all the other bad reviews.
Yes I followed the guidance etc etc.
Cancellation was easy; at least we will see if it really worked as I no longer trust these people. Sadly.

March 16, 2026
Unprompted review

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