Should have read their return policy better before purchasing. You have to request to return an item, and then spend time waiting for your request to be approved. You end up paying shipping both ways,... See more
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Not only does this company have the worst customer service I have ever seen but my god are they ever sneaky slimy people. Won't refund me, told me my refused package(because exchange and customs wer... See more
Company replied
Have used this company for years (4+ at least) and found their service to be reliable. I love the fact that they have separate sizing charts for each each and every dress - sometimes a dress just si... See more
Company replied
UNBEATABLE Price and Quality!!! Dresses were SO affordable, I bought two different dresses for my 14-yr old to choose from to wear to a formal wedding. The dresses arrived in 2 days and both fit bea... See more
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Company details
Written by the company
Shop Simply Dresses for dresses, prom dresses, homecoming dresses, formal dresses, and evening wear. Find formal dresses for prom and bridesmaids at Simply Dresses
Contact info
298 E Main St, #714, 19709, Middletown, United States
- 855-373-7736
- support@simplydresses.com
- www.simplydresses.com
3.0
Average
8K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
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Dress in the picture was pink, the dress was actually lilac
Dress in the picture was pink, dress
July 22, 2026
Reply from Simply Dresses
Thank you for taking the time to share your feedback, and we're sorry the color wasn't what you expected. Screen settings and lighting can sometimes shift how a shade appears online, and we know that's frustrating when you're picturing a specific look. Please reach out to our customer service team so we can go over your options and help make this right. We'd love the chance to find you a dress you truly love!
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Hook fell off as soon as I pulled the…
Hook fell off as soon as I pulled the dress out of the package. Top boning is uneven
May 23, 2026
Reply from Simply Dresses
We’re sorry to hear your dress arrived with these issues. A hook coming loose immediately and uneven boning are certainly not the quality standards we strive to deliver.
We appreciate you bringing this to our attention and understand how disappointing it must have been to discover these concerns right out of the package. Your feedback will be shared with our quality control team as we continue working to improve our products and customer experience.
XO, PromGirl 💖
Wrong sizing
Dress quality exceeds expectations but sizing is totally wrong. I ordered a size 4 but the dress looks more like a size 2. Very disappointed!
May 12, 2026
Reply from Simply Dresses
Thank you for your feedback. We’re glad to hear the quality of the dress exceeded your expectations, but we’re sorry the sizing did not.
Because sizing can vary by designer and style, we recommend using the specific size chart provided on each product page rather than relying on a standard dress size. We understand how frustrating it can be when a dress doesn't fit as expected, especially for an important event.
We appreciate you sharing your experience and will pass your feedback along to our team.
XO, PromGirl 💖
One of the most reliable stores
Dress came perfectly and quickly. Have been using them for years since my wedding and I trust the quality, prices, and service.
April 10, 2026
Reply from Simply Dresses
Thank you for your continued support.
We’re so glad to hear your dress arrived quickly and that you’ve had consistently positive experiences with our quality, pricing, and service over the years.
We truly appreciate your loyalty and look forward to helping you again.
Simply Dress’s no-refund policy is…
Simply Dress’s no-refund policy is designed to force the customer to buy, whether you like it or not. You’re forced to purchase, and if you don’t like the fit or any other dresses, you automatically get store credit. You’re forced to spend your dollar with them. I would never purchase again from this online store or any store with such a policy. I lost $800 with them. None of their items fit properly.
February 24, 2026
Unprompted review
Reply from Simply Dresses
We understand how frustrating this experience must have been, especially when the fit wasn’t what you expected across multiple styles.
Our return policy is shared prior to purchase and at checkout, and we do offer returns for store credit so customers can continue shopping for a style that works best for them. We know fit can vary by designer, which is why we provide detailed size charts on each product page to help guide selection.
That said, we never want a customer to feel stuck or disappointed. Our team would be happy to take a closer look at your order and see how we can assist further. Please reach out to us at support@simplydresses.com
with your order details.
We appreciate your feedback and the opportunity to improve.
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Great dress and you thought of everything
I have never trusted to purchase a dress online for really important events because you just do not know what you will get. I was beyond satisfied with my purchase. It was true to size. The bottom hem was purposely left longer so that you can tailor to your preferred length. The back had a flap type cover behind the straps that you can fold-in in the case that you wanted an open back or not. On the day of the event I was really comfortable in it, walking, sitting and dancing. Very beautiful fit and thoughtfully made.
May 10, 2025
Unprompted review
Reply from Simply Dresses
Thank you for taking the time to share such a thoughtful review.
We completely understand the hesitation around ordering a dress online for an important event, so it means a lot to hear that your experience exceeded expectations. We’re especially glad the fit, comfort, and thoughtful design details—like the adjustable back and customizable hem—made a difference for you on the day.
It’s wonderful to know you felt comfortable and confident throughout your event. That’s exactly what we aim for.
We truly appreciate your support and hope to be part of your next special occasion as well.
Paid for express shipping didn't arrive in 2-3 days no refund
We paid for express shipping and the dress didn't arrive in 2-3 business days and they wouldn't refund me for the express shipping. I had to buy another last minute dress because the dress came after my daughter's prom.
April 3, 2025
Unprompted review
Reply from Simply Dresses
We’re very sorry to hear this happened, especially with such an important event and timing involved.
Express shipping speeds refer to transit time once the package leaves our facility, and orders still require standard processing before shipment. That said, we understand how disappointing it is when a dress doesn’t arrive in time, and having to make a last-minute purchase only adds to that frustration.
Beyond my Expectations!
So happy I decided to place my order with Simply Dresses. After reading some of the reviews, I was a bit skeptical. I was able to find the perfect dress that came exactly as described and at a great price! Great quality and timely shipping. Very satisfied!
April 8, 2024
Unprompted review
Reply from Simply Dresses
Thank you so much for your kind review.
We completely understand the hesitation after reading mixed feedback, so we’re especially glad you gave us a chance and had such a positive experience. It’s great to hear you found the perfect dress at a great price and that it arrived just as expected.
We truly appreciate your support and are so happy you’re satisfied with your purchase. We hope to help you find another perfect look for your next special occasion.
Should have read their return policy…
Should have read their return policy better before purchasing. You have to request to return an item, and then spend time waiting for your request to be approved. You end up paying shipping both ways, and then you’re only issued store credit - no refunds. But I’m not interested in an exchange or any other purchase, so you’re stuck. Dress is pretty, but material is cheaper than expected. All in all, not worth the gamble of online shopping, and I completely regret wasting my time browsing this site!
March 20, 2024
Unprompted review
Reply from Simply Dresses
We’re sorry to hear this was your experience.
Our return policy is shared prior to purchase, including the store credit process. That said, we understand it may not be ideal for everyone. We’ve recently improved our systems, and return requests are now processed much faster to make the experience smoother.
We appreciate your feedback on the material as well and will share it with our team.
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I bought a gown and it's really so…
I bought a gown and it's really so beautiful, I love it!
January 19, 2024
Unprompted review
Reply from Simply Dresses
We love to hear from our customers, and are so happy that you love your dress! We hope that you feel and look amazing on your special night. If you would like to please submit your photo on your favorite social media network.
https://www.facebook.com/SimplyDresses/
https://www.instagram.com/simplydresses/
https://www.pinterest.com/simplydresses/
https://twitter.com/simplydresses
https://www.youtube.com/user/SimplyDresses
Please be sure to use our hashtag #SDONME for the chance to be featured on site!
This is really a very bad shopping…
This is really a very bad shopping experience, the Open-Back V-Neck Short White Graduation Dress I purchased arrived after a long, long time and was much larger in size, I tried to get customer service to help me exchange it for another size or return it to me, but I didn't get a response to either of them, I originally bought this dress for a very important to me event and now I have to go around looking for a replacement for it! It's just awful.
January 21, 2024
Unprompted review
Reply from Simply Dresses
Hello, We are sorry to hear you had a bad experience. If you could please send an email to support@simplydresses.com. Please provide your order number and we would like to look into the situation. We look forward to assisting you.
Horrible
Horrible. Sent me an ill-made dress that had some huge bulging material sticking out of the stomach part, looked terrible, so I sent it back. Poor quality items. I found out they don't refund you, they issue you a gift card that can only be spent at their website, whoch nobody wants to do because their stuff is garbage. This website is scammy and a total ripoff.
Edit: And see their review...saying the exact same thing I just said. No refund, but a gift card to only their stpre to buy more of their sub-par stuff. No thanks.
November 16, 2023
Unprompted review
Reply from Simply Dresses
Thank you for providing the requested information on your order. We see that your order was returned due to the dress not fitting properly. The return has been processed and a store credit/gift card was issued per our return policy. Please click on the following link to view our full return policy. https://www.simplydresses.com/pages/returns
Ordered dress didn't fit properly tried…
Ordered dress didn't fit properly tried calling to return was denied money back.
May 31, 2023
Unprompted review
Reply from Simply Dresses
We’re sorry to hear the dress didn’t fit as expected—that can be very frustrating.
Our return policy is shared prior to purchase, including that returns are issued as store credit rather than refunds. We understand this may not be ideal for everyone. We’ve also recently improved our systems, and return requests are now processed much faster.
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some strange place who screw customers…
some strange place who screw customers not providing refunds for clothing which sizes don't match....
May 1, 2023
Unprompted review
Reply from Simply Dresses
We’re sorry to hear you’re frustrated.
Our return policy, including store credit in place of refunds, is shared prior to purchase so customers can review it in advance. We understand this may not be ideal for everyone. We’ve also recently improved our systems, and return requests are now processed much faster.
complete scammers!! Beware!!
Do not ever use this company they are a complete scam!!! Had £50 of my money over a month ago an no dress! I reported them to fraud squad in bank today… I’ve emailed them at least 29 times no reply.. don’t go near this made up company Mscooco will take your money! Beware don’t buy from them!!
March 18, 2023
Unprompted review
Reply from Simply Dresses
Hello, I am sorry you have not received your dress, if you could please send an email to support@simplydresses.com along with the order number so we can look into this for you. Unfortunately I am unable to locate an order with your name.
I am very disappointed
I am very disappointed. I ordered a dress from them in September. I returned it because it was too small on me. The dress was well made and I would have ordered a bigger size if i had the time. I returned it and my item was received but until now I still havent received my refund.
October 4, 2022
Unprompted review
Reply from Simply Dresses
We’re sorry to hear about the delay—that’s understandably frustrating.
Our returns are issued as store credit rather than refunds, and once a return is received, processing times can vary. That said, we’ve recently improved our systems and returns are now processed much faster.
Read and Share
Read and Share
Bought a surprise for my wife, so obviously she didn’t try it right away. After she did size was not good, tried to return it but their policy didn’t allow. Everything is ruined.
November 22, 2022
Unprompted review
Reply from Simply Dresses
We’re sorry to hear this happened—it’s especially disappointing when a gift doesn’t work out.
Our return policy, including the return window and store credit process, is shared prior to purchase. We understand timing can be challenging with gifts. We’ve also recently improved our systems, and returns are now processed much faster to help make the experience smoother.
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Bought dress for party which didn’t fit…
Bought dress for party which didn’t fit right. Tried to return and they declined.
November 18, 2022
Unprompted review
Reply from Simply Dresses
We’re sorry to hear the dress didn’t fit as expected.
Our return policy, including the return authorization process and store credit, is shared prior to purchase. We understand this may not be ideal for everyone. We’ve also recently improved our systems, and return requests are now processed much faster.
My mistake not to read reviews
My mistake not to read reviews
Don't make my mistake read reviews.
October 10, 2022
Unprompted review
Reply from Simply Dresses
We’re sorry to hear you feel this way.
We always encourage customers to review product details, size charts, and our policies prior to purchasing so there are no surprises. We also continuously work to improve our processes, and our returns system has recently been updated to be faster and more efficient.
Reply from Simply Dresses
Hello, Marina! If you would please email us your order number to support@simplydresses.com, we are happy to look into this with you. Thank you,
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