SwimOutlet.com Reviews 

1,891
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 178 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the overall quality of the products is consistently high and the wide selection available is truly wonderful. Many people also point out that the online platform is fast and very easy to navigate, offering extremely reasonable prices across all product categories. However, some people mentioned frustrating issues with delivery times taking much longer than expected for their incoming online orders. Some reviewers were also quite dissatisfied with unexpected shipping delays and experienced technical glitches while trying to update their personal account information on the site.

What people talk about most

Product

Users describe positive interactions with product, noting that shoppers find the quality of the swimwear to... See more

Order

Consumers find order experiences to be mixed, as many reviewers praised the fast shipping and easy website... See more

Website

Reviewers mention positive feedback about website navigation, noting that shopping is easy and finding... See more

Price

Customers consistently note positive experiences with price, highlighting unbeatable deals, excellent... See more

Delivery service

Customers had ambiguous experiences with delivery service. While many reviewers praised speedy shipping and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I am a returning, previous client. searched and found what I needed on my iPhone, no problem. I also looked for skin treatments for pre- and post-chlorine water contact. Skin treatments. Only saw one... See more

Rated 5 out of 5 stars

My experience was terrific. I needed to exchange a swimsuit purchase for a different size. The "Happy returns" process was super easy. I followed the online return instructions and took the suit to U... See more

Rated 5 out of 5 stars

Great deals by getting a $5 Swim Outlet membership for the year. Due to the membership one receives an additional discount as high as 25% on products. The prices are excellent especially w/ the addi... See more

Rated 5 out of 5 stars

Shipping by fedex was very delayed and I had an email exchange with swimoutlet customer service and Brandy was amazing! She sent a detailed response about what she could find out re: fedex shipping,... See more


Company details

  1. Swimwear Store

Written by the company

SwimOutlet is the largest swim retailer in the US. Your one stop shop for the pool, beach & everything in between 🏊


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.3

All reviews

(1,891)

173 reviews in the last 12 months

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Rated 4 out of 5 stars

Great, except checkout

Most things in stock. No problem navigating site. Prices better than some competitors.
BUT I was dismayed to find that SHOP was involved. I do not want to purchase from an inter mediator. Recently I was automatically signed up and recd some charge.

September 16, 2026
Unprompted review
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Rated 1 out of 5 stars

Horrible service

Horrible service, been waiting over two weeks for an item that was supposed to be delivered in three days, have contacted them twice and still no reply or feedback. Appalling

September 7, 2026
Unprompted review
Rated 1 out of 5 stars

So much spam

I looked at this site. Entered my email for a promo code then immediately started receiving 2-3 spam emails from them a day. I mean really, who wants to get slammed with junk these days. It was a huge turn off.

August 28, 2026
Unprompted review
Rated 5 out of 5 stars

Great Swimming Website

It's so easy to find what I want on this website. I love being able to narrow down my choices so I don't have to look through pages and pages of stuff I'm not interested in.

August 28, 2026
Unprompted review
Rated 1 out of 5 stars

Still waiting over a week for a…

Still waiting over a week for a delivery that was “supposed” to be here two days ago and then on a truck for delivery today and the only update was 7 days ago. Totally unacceptable way of doing business shop someplace else.

I rarely ever write a review. Be honest where my merchandise is.

August 26, 2026
Unprompted review
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Rated 2 out of 5 stars

I purchased Peter Grimm Unisex Original…

I purchased Peter Grimm Unisex Original Lifeguard Hat. It was too light weight and dented when I simply rested it overnight with some pressure on one edge. I doubt it will stand up to wind. My prior lifeguard hats were much heavier weight and held up better. Also, there was not a band inside that went all around, but just a patch in front of the forehead. In my opinion, this is a cheaply made hat, and I regret buying it.

August 8, 2026
Unprompted review
Rated 1 out of 5 stars

expedited shipping is a farce.

Paying for expedited shipping is a joke. The website FAQs specifically state that once the tracking number is created, the shipping is 2 days. That is incorrect. I paid for 1-2 day shipping due to an urgent need. However, it will take 4 days to get here. Customers pay for the faster shipping for a reason. If your carrier cannot fulfill what is posted on your website, change your shipping information. Also, a refund of the shipping should be automatic if your carrier does not meet your shipping policy. My items will arrive too late now. So, why did I pay for the expedited shipping?

August 6, 2026
Unprompted review
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Rated 1 out of 5 stars

Very disappointed with their product…

Very disappointed with their product and quality. I spent a lot of money to buy my granddaughter items for her regional swim meet. Waited a couple of weeks when I did not receive my items I called. It was told that my items were being held up in customs, called again and was told it was lost by customs so as you can see, I wasn’t really getting the exact story. Her pajama bottoms were supposed to be embroidered and instead they did a rush order with iron on that came off when the pants were ran through the washer, they felt that 20% off my order justified all of the misinformation I was being given and the delay in receiving my products which took over three weeks or more to get, I will never purchase another item through this site. I will look elsewhere in buying her bathing suits. The whole experience with swim outlet was so disappointing.

June 26, 2026
Unprompted review
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Rated 1 out of 5 stars

The referral bonus is a lie

The referral bonus is a lie. I don’t know what the credit might apply to, but nothing I’ve tried. You’d think customer service would be willing to help, but the only responses I’ve receive to chat, text AND email messages were a few from some bot which promised to send me to a real person, but never did. I won’t shop with a company that doesn’t respond to customer inquiries, and I strongly regret recommending it to my friend.

July 20, 2026
Unprompted review

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