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Rated 1 out of 5 stars

TV Player is terrible on the fire stick, live streaming stutters, or halfway through a program stops streaming. Or even worse suddenly stops mid stream and asks if you are still watching. Channel... See more

Company replied

Rated 1 out of 5 stars

It has been weeks now since I was able to watch anything through tvplayer, it no longer even plays clunkily it just doesn't work (on several amazon fire sticks). I keep returning to it optimistically... See more

Company replied

Rated 1 out of 5 stars

The so called support is non existent, apart from standard responses and 'we cannot replicate your problem here'. We pay £6.99 for an app that returns an 'Unidentified error' message. We have cleared... See more

Company replied

Rated 1 out of 5 stars

When it works it's good. Unfortunately it hardly ever loads properly (on firestick). It takes about 3 tries....after hanging. Literally takes 3-4 minutes to get working. I used to pay for it but stop... See more

Company replied

Company details

  1. Telecommunications Service Provider

Information provided by various external sources

Watch UK television on TVPlayer and access 25+ channels across loads of devices (laptop, iOS and Android mobiles and tablets, Apple TV, Amazon Fire TV and more). Access live TV channels and our selection of 7-day catch-up to take around the house or on the go! Be inspired by our vast library of documentaries, on-demand for Premium customers.


Contact info

1.1

Bad

TrustScore 1 out of 5

897 reviews

5-star
4-star
3-star
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1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

I signed up for TVPlayer.com to get live channels on a fire stick...

I signed up for TVPlayer.com because their T&C promised a one-week free trial before any charges and the ability to cancel anytime. However, despite canceling immediately, I was still charged. I'm not suggesting they intended to mislead, but I find their practice questionable. Additionally, canceling the subscription was awkward and not straightforward, though I managed eventually. Unfortunately, I cannot recommend TVPlayer.com. They didn’t provide a service to me, and their approach to subscription management felt deceitful.

September 16, 2024
Unprompted review
Rated 1 out of 5 stars

Freeview is much better and COMPLETELY FREE!

No longer free. It was a headache anyway. So uninstalled. Now using Freeview & Freevee. Freeview is so much better than TV Player as it has the same features plus more, which I didn't realise until TV Player went downhill and also became chargeable. So, thank you TV Player, you did me a favour. Freeview is a much better platform to use and COMPLETELY FREE! I would advise anyone to download it if you haven't already. You won't regret it

June 28, 2023
Unprompted review
Rated 1 out of 5 stars

I fault myself for this..

No more than 10 mins ago I subscribed to this service because it said that I can try it out for 7 days. I put in my info and immediately ten dollars was withdrawn from my account. I was not to be charged until after 7 days. It even says on the site that I will not be charged until after 7 days. After going through the site briefly, I noticed that most of these shows I can access via youtube, tubi, pluto, and a number of other free streaming services. The major beef that I have with this service is the immediate withdrawal from my bank account. When I went to cancel the service, I got an error message. Every other thing on this site works but the cancelation process. Interesting. I usually check trustpilot for information on sites but for some reason, today, I didn't. I just went in like an idiot. So since I can not cancel the service, I am going to cancel my debit card and get a new one because I am certain this company will charge me as long as they have my CC info. While this is gonna be a minor inconvenience for me, I'll get over it because this will save me money and a headache in the long run.

January 20, 2023
Unprompted review
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Rated 1 out of 5 stars

When we first watched tv player we had…

When we first watched tv player we had access to all the basic channels. Now there is only channel 5 left of the terrestrial channels so really not worth bothering with. I would not join Premium on principle. They cannot be trusted to continue with channels so won’t bother.

March 11, 2022
Unprompted review
Rated 1 out of 5 stars

USE THIS COMPANY AT YOUR OWN RISK!

TV PLAYER... Why are you still stealing my money??? having cancelled my subscription a long time ago I then find you are still taking £6.99 from my bank and on several occasions you've even been brazen enough to steal it twice in a month! My bank is dealing with it at their end. AND YES I have contacted your customer services in the past only to be completely ignored! Your plain as day thieves... don't bother responding to anymore unhappy customers here with 'Please contact us' as your only saying this to try a claw back some if any credibility. Disgusting company you need banning!

February 13, 2022
Unprompted review
Rated 1 out of 5 stars

Terrible app and the worst value for…

Terrible app and the worst value for money out there. Close this service down. Laughable.

December 12, 2021
Unprompted review
TVPlayer logo

Reply from TVPlayer

We apologize for the inconvenience. Can you be more specific please so that we can identify the issue? Don't hesitate to reach out to us at https://support.tvplayer.com/hc/en-us/requests/new.

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Rated 1 out of 5 stars

Shut the site down as it is the crapest…

Shut the site down as it is the crapest service ever. DO NOT PAY FOR THE SERVICE AS IT IS CRAP.

November 4, 2021
Unprompted review
TVPlayer logo

Reply from TVPlayer

Dear Chris,
Thanks for getting in touch.
We are sorry that we didn't meet your expectations. Please let us know what we can do to improve. Drop us an email at https://support.tvplayer.com/hc/en-us/requests/new and we will definitely try to resolve the issue.
Kind regards,
TVPlayer Customer Team.

Rated 1 out of 5 stars

Cancelled my subscription on 22 june…

Cancelled my subscription on 22 june 2021 after complaining that i can't use this service. Not only are TV player app still charging me, but they've doubled the charge each month. Nobody available to resolve this as emails go unanswered. Bank informed.

August 31, 2021
Unprompted review
Rated 2 out of 5 stars

Was great once upon a time...

The company originally offered a tiered service of free, medium and high levels of streaming services that broadly matched what was available on Freeview, but has managed to lose a large proportion of this (including BBC2, ITV1-4, and all the Channel 4 variants), and is now reduced to offering a small number of channels on a subscription basis only. If it is around this time next year I will be very surprised.

August 17, 2021
Unprompted review
TVPlayer logo

Reply from TVPlayer

Hi,
thanks for the review.
We are sorry that you are disappointed by our change of service and sorry for the inconvenience.
TVPlayer Team.

Rated 1 out of 5 stars

Terrible service

Terrible service. I have found out that i am still being charged depsite not being subscribed!

August 11, 2021
Unprompted review
TVPlayer logo

Reply from TVPlayer

Hi,
Thanks for getting in touch. We are sorry for the inconvenience and apologise for it.
Please contact as soon as possible our support at https://support.tvplayer.com/hc/en-us/requests/new.
TVPlayer Customer Team.

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Rated 1 out of 5 stars

They get you to pay then remove prime…

They get you to pay then remove prime watching channels, ridiculous and pointless now. Don’t waste your money.

July 28, 2021
Unprompted review
TVPlayer logo

Reply from TVPlayer

Thanks for getting in touch. We are sorry that you are disappointed by our change of service and sorry for the inconvenience.
You can reach out for any questions at https://support.tvplayer.com/hc/en-us/requests/new.
Thank you.
TVPlayer Customer Team.

Rated 1 out of 5 stars

UselessTv player

Tv player, what tv? There are hardly any channels you can watch, unless you want to pay for them. Taking off all ITV and Channel 4 streams was the last straw. Even if you pay, which is obviously what they are going for, it’s horrendous,just errors everytime you watch something. Money grabbing ,that’s it

July 19, 2021
Unprompted review
TVPlayer logo

Reply from TVPlayer

Hi,
We are really sorry that our app did not meet your expectations.
Would you mind to submit a ticket at https://support.tvplayer.com/hc/en-us/requests/new.
TVPlayer Customer Team.

Rated 1 out of 5 stars

Was using this service on my Firestick…

Was using this service on my Firestick in my bedroom as I cannot get the Freeview reception there. I've just cancelled my ongoing subscription as they stopped the ITV service on their app a month ago and now I can't even see TV PLAYER on my firestick at all. It was there but I guess its no longer available on the Firestick so has been deleted on my behalf? Like when they cancelled the ITV service I had no pre notification other than a message informing me to log into their website for important tv updates. Could have emailed me the bad news? So with no ITV coverage and not having it at all on my Firestick makes the service a redundant one. Finally the monthly fee of £6.99 is bloody expensive considering they are just a service that broadcasts Freeview that is obviously a free service.

July 12, 2021
Unprompted review
TVPlayer logo

Reply from TVPlayer

Hi,
Thanks for your feedback.
We are sorry for this inconvenience and apologise for it.
Please submit a ticket at https://support-uk.tvplayer.com/hc/en-gb/requests/new.
TVPlayer Customer Team.

Rated 1 out of 5 stars

Going down the pan

Going down the pan. Lost a lot of channels over the past year and now no ITV. Not worth it any longer.

July 9, 2021
Unprompted review
TVPlayer logo

Reply from TVPlayer

Hi,
Yes, it is very disappointing and we took the decision to reduce our free service reluctantly. Thanks very much for your feedback.
TVPlayer Customer Team.

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Rated 1 out of 5 stars

I used to watch daily but it will now be deleted.

Really disappointing that you took itv off, there’s now no possible way to watch live itv on Xbox.
I wouldn’t even mind paying a fee for itv live, you can get all your “premium” channels elsewhere. Theres really nothing special to tell this company apart from other streaming platforms without itv as you can watch every single other channel elsewhere.
I can see but the reviews I’m not the only one who thinks this, I hope the company will listen and fix this mistake.

July 7, 2021
Unprompted review
TVPlayer logo

Reply from TVPlayer

Hi,
Thanks for the review.
We are sorry for this inconvenience and apologise for it.
In order to investigate further please contact our support at https://support-uk.tvplayer.com/hc/en-gb/requests/new.
TVPLAYER CUSTOMER TEAM.

Rated 1 out of 5 stars

Big mistake

Don’t understand why you have got rid of ITV, personally I think it’s a big mistake

July 6, 2021
Unprompted review
TVPlayer logo

Reply from TVPlayer

Hi,
Thanks for getting in touch. We are sorry that you are disappointed by our change of service and sorry for the inconvenience.
Hi - Sadly ITV has been removed from our service. More details can be found on our Help Centre https://support-uk.tvplayer.com/hc/en-gb/articles/4403081948434-NEW-UPDATE-FOR-TVPLAYER-6-30-2021-
Hi - We're sorry that you're unhappy with our change of service. We took the decision reluctantly and realise that the decision will come as a disappointment. We appreciate the feedback.

Yes I'm afraid that we are removing some of our free channels to focus on expanding our premium offer. I'm very sorry for the disappointment.
TVPlayer Customer Team.

Rated 1 out of 5 stars

I'm out!

Found out that ITV channels will no longer be available as of 1st July 2021. Customer since March 2019 - just cancelled.

July 3, 2021
Unprompted review
TVPlayer logo

Reply from TVPlayer

Hi,
We are really sorry to see you go!
Unfortunately, the ITV channels are no longer available on TVPlayer.
For more information please contact our support directly.
TVPlayer Customer Team.

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