Vodafone Group Reviews 

Previous month you vodafone team asked within fifteen days to recharge two hundred already i did previous month and my mother recharged two weeks before I never used vedio or anything how can you expire validity and tell me to recharge huh what is this.Now today I recharged four minutes back do not ask more money and expire my validity internet and vodafone team do you get it or else I will screw you all in you tube by telling how your team cheating earning money in a wrong way

Stay away of Vodafone and onecom, they will scam you

I got 5G Broadband and it didn't work at all. Part of this is down to the building I live in, but it's everything else around the experience which was the issue.

I opted to pick up the hub instead of getting it delivered. I ended up spending 45 minutes in their store sat waiting just to pick up the item. And when I did finally get to collect it I had to go through a 10 minute procedure with someone giving my name and doing some debit card check etc. None of this would've been required when delivered. Picking up shouldn't be so hard.

Secondly, trying to cancel your contract is an absolute nightmare. Being in the cooling off period still, I decided to cancel since the product didn't work. You'd think it would be easy to cancel. No. Constant online chat going back and forth for someone to say "Oh, I need to pass you to another department" before the chat just ends. There's no option to do it online. And I couldn't even log in to my account because it kept saying my details were wrong (they weren't).

After seeing live chat was getting me nowhere, I decided to call them. Funny enough the automated voice tells you it's better to use live chat... I subsequently spend half an hour on the phone to get to the point where I'm waiting to be transferred to another department and left on hold. Finally it got cancelled but it was an absolute ordeal.

All the customer service staff are very friendly, it's just you have to jump through a million hoops to do something which could be done with a simple button on their website...I guess that's by design.

Totally shit in all possible ways and more!!
If i could give it a no star review i would.
Never use Vodfone.
Absolutely terrible

My experience with Vodafone (broadband) is by far the worst customer experience I have ever had in my 50 years on this planet. I requested to move my existing broadband from my previous address to my new address, this was accepted and have emails to show this. Moving day no broadband, contacted and open reach blamed but promised call back Monday. No call back so had to chase again and again no clear explanation but again open reach blamed. Eventually connected 2 weeks later. Forward 2 weeks Vodafone cancel my broadband AND have the cheek to try and charge me £366 cancellation fee implying I requested cancellation, which i demonstrably did not. Called again to get explanation, promised the £366 would be refunded and I would also be getting compensation for the 2 weeks we were without broadband.I agreed to pay the £29 pounds for broadband, which I have done, and was promised the refund would be in place ahead of next bill. Today i have received notification from Vodafone that I have defaulted and have been referred to collections for the £366. Called back again to initially deal with stroppy UK based advisor who refused to transfer me to a manager only to then be passed off on to (a very friendly and polite) overseas operative who really did try his best to resolve this, and agreed to transfer me to a manager if he was unable to do so. he spent a considerable amount of time organising the refund whilst I was on the phone but time will tell whether this has been resolved but I am extremely sceptical having been on the same merry go round of different teams several times and wasted literal hours to be promised a resolution had been achieved only to be let down time and time again. If you are planning on switching mobile or broadband providers, and are fortunate enough to not be with Vodafone, do yourself a favour and keep it that way.

I recently preordered a new iPhone 18 Pro and it was confirmed my order would take 4 weeks to be delivered so I tried to cancel my order and the poor journey begins. I’ve had to make 6 x 90 calls and every time it was a difficult conversation due to the language barrier (Indian call centre), each call ended “your cancellation has been completed nothing more to do”. Guess what nothing happened. I wouldn't mind but my goods have never been shipped, but i have just been billed £150 extra for the privilege of speaking with these 6 x agents and my next months bill is also showing an increase of £110. Vodafone I've been a customer for over 20 years. It’s disgraceful how I'm being treated and i will be cancelling and moving to another provider this week. My advice to anyone thinking of joining - “Don’t do it”

worst wifi and worst company i've ever used, i despise these people DO NOT USE THEM

ORDER FAILURE: WEB-0001000058626283

I went to Comparethemarket.com to switch broadbands. Initially, I couldn't buy the broadband because the website said that I had incorrect personal details. Then it said that I had a vodafone account to which I called and they said that there is no account. Then I amended the address and the order went through, for only to get a text saying that it failed.

I tried again today and it just went straight to the homepage with no confirmation or anything. Utterly useless.

Terrible in all respect, incompetence at the highest levels

Everything was fine whilst I was a customer but when it was time to leave, it was an absolute nightmare, trying to transfer the internet contract over to my old housemate before I left was much more difficult than it needed to be, I was then lied to on the phone about the transfer going through and told I didn't need to do anything else, because they haven't let my housemate cancel the contract since he also left the address and for some reason keep trying to bill me! Fine in store, nightmare over the phone support, don't listen, refused to transfer me to a manger, in-store wouldn't help said I had to keep phoning them, can't get anywhere

I think it is disgraceful that VODAPHONE charge £25 to transfer data from an old to a new phone.Anothr example of let's rip of pensioners

Broken phone, couldn't get hold of the company despite repeted attempts (although if you press the option to buy a new phone you will be put straight though to an advisor).

Stopped paying contract due to breach of contract on their end. Paid extra than normal non phone contract rate for a few months (even after broken) so down money

6 year later im still getting repeted calls/emails/letter threats claiming I owe £800 for the cancelation of contract (phone was A15 worth £115)

Headache, scammers, no customer service unless your buying

Was a customer for many years, seen the busines decline. Sad under different management this could be successful. My advice is steer clear of Vodafone.

I didn’t even want to give one star to them!! Don’t deserve any stars at all! Please don’t buy anything from them! They have the worst network worst app and worst customer service, I never thought anyone would be that bad, the app has glitch whenever you are trying to get anything done it shows service error, big stores everywhere but they are only for selling and doesn’t help with anything you only have to talk with an agent but impossible to get hold of them! The list is endless!

I went to a Vodafone shop today to get top up for my phone and was essentially told she didn't have time to deal with my purchase and was told to go to wh smith which doesn't exist any longer I mean what on earth has happened to customer service i would have thought a voda fone shop would be a good starting point to buy a vodafone top up ???

Literally the worst experience and longest waste of time I’ve ever experienced with broadband customer service.

I was trying to become a new broadband customer having never used Vodaphone before.

1st call - over 1 hour with no end result due to “system issues”

2nd call - wanted me to repeat details even though I’d got to the point of being credit check cleared and had an account number that simply needed the go ahead

3rd call - over 30 minutes long and “there are issues with your address on our system”

Next came a long list of text messages where tech support were trying to resolve this. The final message “sorry we can’t provide you broadband”

4th call - got through to a customer service provider - line got cut off

5th call (why am I even still trying) - got through to a customer service provider - got cut off

6th call - customer service provide called me back to inform me that he would try again for me but THIS time round, wouldn’t be able to honour the Uswitch price match that all previous customer service providers at Vodaphone said they COULD honour🤣🤣🤣🤣no reason given just “I can’t do it this time, sorry”.

Honestly, WORST EXPERIENCE EVER!!!

Suffice to say, I gave up and politely advised I will NOT be proceeding with Vodaphone.

I’m viewing this as a positive in that at least I won’t be locked in for 24 months with such horrific customer services. If this experience was anything to go buy, I’ve dodged one very big Vodaphone shaped bullet!

Vodafone left me completely without service after an upsell

I contacted Vodafone to arrange home broadband. Instead of simply dealing with my request, the sales adviser persuaded me to take out an additional mobile contract. I agreed after being told that I could keep my existing number.

At no point was I warned that Vodafone would disconnect my current mobile service and leave me without a working phone. My connection suddenly disappeared, and only afterwards was I told that I might have to wait up to 24 hours. I still have no mobile service. I also have no broadband. I contacted Vodafone to get connected, and they somehow managed to leave me with no connection at all.

This is not a minor inconvenience. A telecommunications company cannot sell someone a contract without clearly explaining that their existing phone service will be cut off. It is irresponsible, misleading and completely unacceptable. The adviser was clearly more interested in securing another contract than explaining its consequences.

Absolutely disgraceful service. I would strongly advise people not to trust anything Vodafone’s sales staff say unless every single detail is confirmed in writing.

Worst customer service ever

I have faced a very bad experience with Vodafone and now almost two week the problem is not solved
I was having internet home and I closed it in 3rd of June , they asked me to pay the full month of June and also they put in my bill July bill while I confirmed that I’m not gonna use even in June.
And now I changed my mobile to Vodafone i found bill of 120 in my account they said remaining from you bill , imagine the they paid me two month and they put more money in my bill .
I called them they apologized and said the will remove the balance and you line will work then they cut the line my phone not working. I call them send time they said will do it , again they cut the line
Imagine now is 4 th time they cut the line and it’s their mistake
I called every time the call center they give promises and I went to the branch they said we can’t do anything
Imagine how much I was suffering in those two weeks and now my phone not working because they stopped the line !!!!!!!!!