AllSaints (Official) Reviews 

9,716
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 7,737 reviews, reviewers overwhelmingly had a great experience with this company. Shoppers frequently mention that the clothing, footwear, and accessories boast exceptional craftsmanship, beautiful timeless designs, and luxurious materials that feel wonderful to wear every day. People also genuinely appreciate the remarkably fast shipping service, noting that online purchases consistently arrive securely packaged and right on schedule. However, some customers also noted challenges with clothing sizing, explaining that certain garments ran larger or smaller than expected and ultimately required returns. A few consumers additionally experienced frustrating delivery delays, occasional tracking updates failing, or unfortunate situations with orders going missing during transit.

What people talk about most

Product

People report positive experiences with product, highlighting premium quality, amazing fits, and timeless... See more

Quality

Consumers find quality to be positive, highlighting premium fabrics, timeless styles, and well-made items.... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting that packages arrive on... See more

Order

Users describe ambiguous interactions with order, reflecting a wide mix of exceptionally positive and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the prompt and fast assistance they... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Delivery Service good. Arrived on time packed in eco-friendly packaging. The item I ordered (Jett Brown Leopard print jeans) was too large size 26! (They would have fallen down) These are no longer a... See more

Company replied

Rated 4 out of 5 stars

Purchased in the sale as a gift for my daughter, who wanted a cross body bag. Absolutely delighted when it arrived but it wasn’t delivered in a box as I’ve had in All Saints deliveries previously, onl... See more

Company replied

Rated 5 out of 5 stars

I actually purchased this online while at the AllSaints store Seattle because it wasn’t in stock. Seth, who is my favorite person at AllSaints, walked me through making the purchase. The jacket came a... See more

Company replied

Rated 5 out of 5 stars

This was an all round positive experience with very prompt, next day delivery, free returns & a very quick refund. Sadly the item I ordered was beautiful but I found they came up large & were too big... See more

Company replied


Company details

  1. Clothing Store
  2. Leather Coats Store
  3. Men's Clothing Store
  4. Shoe Store
  5. Women's Clothing Store

About AllSaints (Official)

Written by the company

Founded in East London in 1994, AllSaints breaks through the noise to offer something different. The style-obsessed come for cult leather jackets, signature biker boots, asymmetric dresses and accessories with attitude – and stay for our commitment to sustainability and service.

AllSaints has 250 stores globally including franchise partnerships, a strong digital presence and over 50 brand business partners, reaching customers in over 150 countries.

The brand creates menswear and womenswear ready-to-wear collections from its London atelier, plus footwear, accessories and fragrance, and is known for its iconic leather jackets. Inspired by its customers’ lives, the AllSaints aesthetic is about turning your back on the trends and making your own rules, a uniform without uniformity, clothes that make you feel good. AllSaints is an attitude, wear it your way.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

10K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(9,716)

8,001 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great fit

Great fit! First saw one in Guadalajara Jal MX and had to have one. Well that was 3 tshirts ago for the mens redacted style. Love the fit and compliments!

September 14, 2026
AllSaints (Official) logo

Reply from AllSaints (Official)

Thank you so much for your kind words! We're thrilled to hear that you love the fit of our menswear and that it’s been a hit with compliments—what a fantastic endorsement! It’s amazing to know that your first encounter in Guadalajara led to not just one, but three of our t-shirts. We truly appreciate your support and hope they continue to be staples in your wardrobe.

Rated 4 out of 5 stars

Arrival time and happy with order

Arrival time and happy with order

September 14, 2026
AllSaints (Official) logo

Reply from AllSaints (Official)

Thank you for sharing your feedback! We're delighted to hear that your order arrived on time and that you're happy with it. Your satisfaction means a lot to us, and we hope to see you again soon!

Rated 5 out of 5 stars

Love the material

Love the material

September 14, 2026
AllSaints (Official) logo

Reply from AllSaints (Official)

Thank you so much for your kind words! We're thrilled to hear that you love the material—our team takes great pride in selecting high-quality fabrics to ensure every piece feels as good as it looks. Your feedback means the world to us!

Rated 5 out of 5 stars

Love the quality if items

Love the quality if items, the swift delivery and excellent customer service. Oh and the Sales!
Keep up the great work

September 14, 2026
AllSaints (Official) logo

Reply from AllSaints (Official)

Thank you so much for your wonderful feedback! We're thrilled to hear that you love the quality of our items, appreciate the swift delivery, and have had excellent experiences with our customer service. We're also glad you're enjoying our sales—it’s always great to know our efforts are making a difference. We'll keep striving to deliver the best for you!

Rated 5 out of 5 stars

Love Allsaints clothes

Love Allsaints clothes, always good quality finishes and a different style. Bought the blazer in the sale and I am so pleased I did. Fast delivery and good updates from both Allsaints and DPD.

September 14, 2026
AllSaints (Official) logo

Reply from AllSaints (Official)

Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that you love our designs and appreciate the quality and unique style we strive to deliver. It’s fantastic to know that the blazer was a great find for you in the sale, and we’re glad the delivery process was smooth and well-communicated.

Your feedback truly means a lot to us!

Rated 4 out of 5 stars

Easy to order

Easy to order, arrived when said would. Stress free experience. Would shop again.

September 14, 2026
AllSaints (Official) logo

Reply from AllSaints (Official)

Thank you for sharing your feedback! We're thrilled to hear that your shopping experience was smooth and stress-free, and that your order arrived as expected. Knowing you'd shop with us again means a lot—it's exactly what we aim for. We look forward to welcoming you back soon!

Rated 3 out of 5 stars

Great

Great, the only issue is it runs to the large side.

September 10, 2026
AllSaints (Official) logo

Reply from AllSaints (Official)

Thank you for your feedback. We’re pleased to hear you were happy with your purchase overall, although we’re sorry to hear that the fit runs larger than expected. We appreciate you sharing this with us and will pass your feedback regarding the sizing on to our team for review.

Rated 4 out of 5 stars

Beautiful fit came with stain on dress

Beautiful fit came with stain on dress

September 6, 2026
AllSaints (Official) logo

Reply from AllSaints (Official)

Thank you for your feedback! We're delighted to hear you loved the fit of the dress—it’s always wonderful to know our designs resonate with our customers. However, we’re truly sorry to learn about the stain on the item. This isn’t the standard we aim for, and we appreciate you bringing it to our attention. If there’s anything further we can assist with, please don’t hesitate to let us know.

Rated 5 out of 5 stars

Easy ordering

Easy ordering, quick on time delivery, great quality

September 14, 2026
AllSaints (Official) logo

Reply from AllSaints (Official)

Thank you so much for your wonderful feedback! We're thrilled to hear that you found the ordering process easy, delivery prompt, and the quality of our pieces up to your expectations. Your satisfaction means the world to us, and we truly appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

AllSaints are one of my favorite cloth…

AllSaints are one of my favorite cloth brands, quality and stylish

September 13, 2026
AllSaints (Official) logo

Reply from AllSaints (Official)

Thank you so much for your kind words! We're thrilled to hear that AllSaints is one of your favorite brands and that you appreciate our quality and style. It means the world to us to know our designs resonate with you. We look forward to continuing to be a part of your wardrobe!

Rated 5 out of 5 stars

Love them

Love them . Such a good company.

September 13, 2026
AllSaints (Official) logo

Reply from AllSaints (Official)

Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that you love AllSaints and think so highly of us. Your support means the world to us, and we look forward to continuing to bring you pieces you love.

Rated 2 out of 5 stars

Shapeless Pile

The delivery timing was fine, but the product was horrible. If I was just rating the leggings with skirt, it would get a big fat zero. The material was stretchy and there was no structure to the garment at all. In my haste, I thought I had ordered two sizes, but I ended up with two of the same size. It wouldn’t have made any difference; don’t buy them.

September 12, 2026
AllSaints (Official) logo

Reply from AllSaints (Official)

We’re very sorry to hear that the leggings with skirt did not meet your expectations. We completely understand your disappointment with the material, lack of structure and overall fit of the garment, particularly as you had expected to receive different sizes.
We take your feedback regarding the quality and design seriously and will share your comments with our team for review. Our team will also reach out to you directly to provide further support and assist with resolving this for you.

Rated 5 out of 5 stars

Excellent customer service.

Friendly and very helpful staff at the Eldon Square branch arranged for a pair of boots to be delivered next day as they didn’t have my size in store. That’s not so unusual, but the customer service was excellent.

September 10, 2026
AllSaints (Official) logo

Reply from AllSaints (Official)

Thank you so much for sharing your wonderful feedback! We're thrilled to hear that our team at the Eldon Square branch provided you with excellent service and went the extra mile to ensure you received your boots promptly. It's always our goal to make every shopping experience seamless and enjoyable, and we're delighted that we could assist you. Your kind words mean a lot to us, and we’ll be sure to pass them along to the team. We hope you love your new boots!

Rated 5 out of 5 stars

Easy return

Easy return

September 11, 2026
AllSaints (Official) logo

Reply from AllSaints (Official)

Thank you so much for your kind review! We're thrilled to hear that you found our return process easy—it’s always our goal to make things as seamless as possible for our customers. Your feedback means a lot to us, and we’re glad we could provide a positive experience.

Rated 1 out of 5 stars

It took almost one month to receive an…

It took almost one month to receive an order of two pairs of jeans. The jeans material and fit was below expectations. Nowhere near what I would expect for $200 price tag.

September 13, 2026
AllSaints (Official) logo

Reply from AllSaints (Official)

We’re very sorry for the long delay in receiving your order and for the disappointment with the quality and fit of the jeans. We completely understand that, given the $200 price point, the product did not meet the standard or expectations you had.
We take your feedback seriously and will share your comments with our team for review. Our team will reach out to you directly to provide further support and assist with resolving your concerns.

Rated 5 out of 5 stars

Fast reply on my email requests

Fast reply on my email requests. Thank u

September 13, 2026
AllSaints (Official) logo

Reply from AllSaints (Official)

Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that our team was able to respond to your email requests quickly. Your feedback means a lot to us, and we're always here to assist whenever you need.

Rated 5 out of 5 stars

Very efficient unfortunately both coats…

Very efficient unfortunately both coats ordered were beautiful but much too large and I had too return them

September 13, 2026
AllSaints (Official) logo

Reply from AllSaints (Official)

Thank you so much for your kind words and for taking the time to share your experience! We're delighted to hear you found our service efficient and that you loved the design of the coats, even though the sizing didn’t work out this time. We truly appreciate your understanding and hope to welcome you back soon to find the perfect fit!

Rated 5 out of 5 stars

Exceptional service from All Saints

Exceptional service from All Saints - bought my jeans in the shop and it didn't have my size. It was delivered the next day, less than 24 hours.

September 13, 2026
AllSaints (Official) logo

Reply from AllSaints (Official)

Thank you so much for your kind words and for sharing your experience! We're thrilled to hear that you were impressed with our service and that your jeans arrived so quickly. Ensuring our customers get exactly what they need, as efficiently as possible, is something we take great pride in. We hope you love your new jeans and look forward to welcoming you back soon!

Rated 2 out of 5 stars

I was shipped the wrong item- I ordered…

I was shipped the wrong item- I ordered a sweater and received a 2pc dress that smelled strongly of someone else’s perfume. It came directly from a store so it made me wonder if it had already been returned before. Once I realized the mistake, I went online to re purchase the sweater but it was sold out (it was on sale). A very disappointing experience. I’m a long time customer and have come to expect better service.

September 12, 2026
AllSaints (Official) logo

Reply from AllSaints (Official)

Thank you for sharing this with us. We’re really sorry to hear about your experience, especially as a long-standing customer. We completely understand your disappointment, and our team has reached out to you directly by email should you need more support.

Rated 5 out of 5 stars

I love this skirt

I love this skirt. I wore it to see family and got so many comments. It was delivered quickly and I just love it

September 12, 2026
AllSaints (Official) logo

Reply from AllSaints (Official)

Thank you so much for sharing your wonderful feedback! We're thrilled to hear how much you love your skirt and that it made such a great impression when you wore it to see your family. It's fantastic to know the delivery was quick and that you're enjoying your purchase. We truly appreciate your kind words and hope you continue to enjoy wearing it!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look