We've used AOL for some time and received good broadband service. However, their customer service is out of this world bad! They are rude, and unhelpful when trying to sort out account issues. Have switched to another provider, but even that was a major hassle. Going through the bureaucratic telephone system, we've ended up speaking with people in South Africa, India, Philippines and Indonesia. I am thoroughly dissatisfied with AOL and will not recommend anyone joining them.
Pros – -Incredibly talented technology team -A good feeling of "team" in some places despite being such a large organization -Opportunity to work on products and services that are used by a lot of people