Reply from Auto Europe Canada
[REPLY]
- Reviews (391)
- Sylvianne St Onge
- 1 Review
emergency road side service not service at all
rental agreement 208306774
auto europe voucher ca821444-1
europcar reservation 958747331
pick up Nice Airport April24th 2013
S. St Onge
604 688 0830
short version of this not well handled situation. My car broke down, I called the emergency service- they sent a truck to pick up the car and they were going to leave me and my luggage on the side of the road!!!!!! I speak french fluently and spent the next three hours arguing and telephoning the service center to send me another car. I finally was taken to Avignon train station to another europcar service center who had no information on the situation and had to make more calls. Worst of all was the fact that the service center was gong to leave me stranded on the road from 12 noon until 14:30 because everyone was at lunch!!!! they weren't - the avignon office was open when I got there at 13:45- NOT IMPRESSED BY THE TOTAL LACK OF SUPPORT TO HELP ME - Any one else not speaking the language would have been devastated and stranded in the middle of nowhere for hours..... I had to argue to get service???????
- Birte Bergman
- 1 Review
What problems can you have when they have upgraded you to a brand new car?
Easy to deal with, no issues.
- Ray Hickey
- 1 Review
- Laura Mccauley
- 1 Review
Best rates anywhere
I always use Auto Europe. They have the best rates with insurance included in the rate. Easy to cancel if a better rate comes along after you have booked and paid. when I have had to call to change a booking the reps are very helpful. I recommend to anyone that I hear needs to rent a car.
Auto Europe is a wholesaler for all car rental companies. Auto Europe does not have any control over the condition of a car or customer service when picking up or dropping off the car. They provide a service to cheap rates from most major car rental companies on line.
- Donald Chambers
- 1 Review
The Car was great, better than expected.
the car was filthy when picked up. the exterior was covered in bird droppings and the interior was not cleaned prior to pick up (old maps and sand / dirt on floors.
the return address was wrong and had difficulty finding the location with the given address. eventually went to airport information to find how to return car.
- Alan and Janice Gillis (Canada)
- 1 Review
perfectly easy
Booked our car for pick up in Florence and drop off in Sorrento. Very easy, fast service, would definetley use them again.
- Francois Pouliot
- 1 Review
Hidden charges
I have some problem with the hidden charges of 50% that was added at the car rental shop!
- m skoropad
- 1 Review
overall satisfactory but......
I booked a compact Mercedes or the equivalent but wound up with a ford fiesta. Otherwise everything worked out well.
- Bradley Thiessen
- 1 Review
- David Carter
- 1 Review
So easy, so convenient, why use another company.
The pick up location couldn't have been more convenient and the counter staff person was extremely friendly, courteous and professional. The car was perfect for our needs as it was diesel and manual. The drop off location at. Orly was easy to find and the staff person was extremely helpful and customer oriented, which we really appreciated.
- Janice Taylor
- 1 Review
Excellent service. Good pricing. Would definitely use again. Thx
No hassles. Easy pick up and drop off. Exactly what car rental should be.
- Don Houssen
- 1 Review
Efficient and quick
Although we didnt get the exact model of Fiat requested we did receive a new car with very low mileage... the pick up and return were both easy and the staff was friendly....
- H Sonnenberg
- 1 Review
Good place to begin looking for a car rental in Europe
Basic Rental cost was good. CDW covered by credit card, But theft protection was outrageously overpriced, and then I would still have been on the hook for 900 pounds.
- Denis Tetreault
- 1 Review
Il vaut mieux faire affaire directement avec la compagnie de location.
Quand nous sommes arrivés au Termini à Rome, il n'y avait pas de voiture pour nous. Même si nous avions reçu un courriel confirmant la location, Il aurait fallu, semble t'il, faire un suivi pour valider qu'il y avait bien une voiture disponible pour nous. C'est une très mauvaise surprise quand vous commencez vos vacances. La prochaine fois nous louerons directement de la compagnie de location.
- Leonard Churchill
- 1 Review
Excellent.
We had no issues with our car rental. We got what we requested and were quite satisfied. The only thing I'd recomment would be that someone go over the features, ie how to use cruise control. We couldn't seem to get it to work.
- Marika Fortier
- 1 Review
Good Trip !!
We didn't have a problem during our trip. The car was very nice and in excellent conditions.
- Guy Derhy
- 1 Review
Expensive extension for GPS
I came in at 6.00am at school airport and the thrifty only opens at 7.00 am and is off location
Took car at 7.49 and returned car at 12.30 next day and was charge for 2 days GPS and tire insurance. For a total of 36 euros
No leaway ... For a few hours need to pay extra day
- Terry Fiddick
- 1 Review
Great Cars! Great trip!
I have used Autoeurope several times and will continue to do so, as well as recommending it to others, the cars are clean, newer and avialable. I the service has been great and when I had a problem, AutoEurope helped sort it out.
Thanks from Canada
- Lisa Little
- 1 Review
Not impressed!
The two car options wI requested were not available so because I was travelling with a large dog it was necessary for me to upgrade to a more expensive vehicle. As I had written in advance to request the vehicle with the larger interior space I was not impressed.
- Alain Vaillant
- 1 Review
good price, right kind of car and efficient service by Autoeurope (it's my third reservation)
I had litly problem whit the car 2 days after the pickup at the airport !
Change oil message and slow at front right tire.I returnd at the airport to asked them !
But they(AVIS) change-it for and very good oder one brand new car ,fastly ! And smily!
Very good service!
- Rafic Kosseim
- 1 Review
Easy to use reservation system, good deal, good service
I rented a Peugeot 208 in Italy (Milan Malpensa Airport ) for 30 days, and I got the car I wanted. The 2 previous times, they gave me another car (same category, but smaller).
Good service, good deal, no surprise.
Only problem is that I tried to rent the car in 2 other locations listed in the web site, but no cars were available
- Mariam Rossignol
- 1 Review
it made our holiday a joyful experience
Our car was upgraded which we did not really want but it was a very comfortable car. We could have really used a GPS.
The staff in St Malo was very courteous, however, when we asked about returning the car a day earlier they did not know if that was possible at all.
- Sathy Thurairajah
- 1 Review
Rental experience was seamless
I am from Canada and rented a car in France through Auto Europe. Even though the experience was seamless, I didn't get the information up front on exactly what extra charges I'll have to pay to the rental company on top what I paid to Auto Europe. I was surprised by some extra taxes charged by the rental company (Hertz).
- Jeremy B
- 1 Review
Would not use another company to book a car
Always perfect and affordable.
- Michel Ross
- 1 Review
So happy with this experience!
I was a little hesitant to reserve a rental through a broker having had a bad experience last year with another one. After reading the reviews, I decided to give it a shot.
Very happy with Auto Europe, will definitely do business with them next time I need to rent a car in Europe.
- Anne from NS
- 1 Review
Another great rental experience!
This was our second time renting through Auto Europe Canada. The only (minor) complaint I have regarding the booking process relates to dropping off the car in a different location. Frustrating having to keep randomly choosing pickup and drop off locations until you happen upon an acceptable combination. There must be a way to restrict the drop off location options to ONLY those ones that work with the pick up location.
Aside from that, I was once again impressed with the excellent prices, selection and ease of booking through Auto Europe. Everything went smoothly. I had only to show my voucher to the rental company, and had no problem with pick up or drop off. There were no surprise charges and the car was as expected.
I fully intend to book my car rentals through Auto Europe Canada on all my future trips. I feel confident that I am getting the best price, and I know I will receive good customer service.
- Juanita Lee
- 1 Review
No easier way to do it!
With such amazing rates and great deals it was the perfect way to ensure a safe and comfortable trip around the south of spain. More than what I could have expected from a car company!
- Johannes C Van Den Hengel
- 1 Review
disappointed at low standard, as we were seeking reliability by using Hertz
Long wait to get car assignment. First car looked as if it had been in a demo lion derby. Right front wheel was different size of others and over 80.000 km. We refused this car. Second car had break failure, and shocks were worn out as well.. Brake shoes had gone. We managed to get a third car through Hertz in Perugia. A chap by the name of Pietro was very helpful with supplying us with a third car. Albeit the car still had over 55.000 km. Car was very dirty inside and out. We will not go back to Hertz!
- Emery Cherot
- 1 Review
Auto europe review comments
We leased a vehicle at Amsterdam Schipol for aout 13 days. We had no issues whatsoever. We also called a day ahead of time to ensure we knew the time to return the car to avoid extra day charges. They were helpful in extending my time by 1 hour, which was greatly appreciated
- Frederick Boddy
- 1 Review
Pick-up great, return awful
Southampton service was done very well and the vehicle was checked in the normal manner noting any nicks or dents. Never once underneath.
Upon returning to Cambridge,the man knelt on the ground and looked under the car and claimed we had damaged it. We definitely had not and no one has ever examined a rental like that in all our travels. He then said he was going to put a claim on our insurance and I told him I would sign no such thing and then he said he would open it with a charge of 1 pence and I said I w still would not sign He then remarked on our mileage and i pointed out that we had unlimited. Not a pleasant way to end our vacation. We have NEVER hadf a problem before with this facility.
- Richard Pagè
- 1 Review
Really satisfied
My reservation was already made and paid so it took about 10 minutes to make all arrangements to pick-up the car. I ended up with a free upgrade, the car was super clean and everything went well; I was comfortable because the rental included the service for any repairs/emergency on the road at any time of the day. The return at the Rome airport was a bit complicated because I was not familiar wit the location, it will be great to have some instructions.
Overall, really satisfied.
- William L
- 1 Review
i promote autoeurope to all my friends. good prices, good support, a focus on service
I have rented 8 times from autoeurope. Prices compare very well, especially when insurance coverage (required in italy) is included.
I get questions answered quickly, and when i have troubles with the actual rental company, autoeurope helps me through it.
i recommend people sign up for email advertisements because when there is a sale, the prices are incredibly good.
good value, good people, you will have a great vacation with support around you.
- Mike
- 1 Review
Hassle-free Car Rental
Everything was smooth, easy, reasonably priced. We had a GPS which we didn't think we would - and it proved invaluable. The car, a Renault, performed beautifully and fit our needs perfectly. It was a sweet car to drive - almost drove itself.
Another great driving experience in Europe.
Thanks.
- Shaila Jetha
- 1 Review
Insurane and Liability
We have VISA coverage for CDW however, we were told at the time of rental that we would require further insurance coverage which cost us more then the car rental!!
Our original feeling of getting a good car rental rate was not the case - it was hidden costs that were never conveyed to us at the time we selected the options online.
For future we will use a widely known company to ensure we don't end up paying more then we should, or worrying about hidden costs.
- Christopher Foster
- 1 Review
The car pickup was quick and easy. Vehicle as expected and drop off was simple.
This was a seamless process. No unexpected charges, everything quick and easy,
a nice vehicle with good gas mileage. There was no pressure over extra insurance and the staff were very helpful.
- Harold Boer
- 1 Review
Convenient and Relatively Inexpensive
The car was exactly as described in the original booking -- a VW Golf. The representative at pick-up was very friendly and spoke good English. Although the car was clean, it was lacking any windshield washer fluid and the brakes seemed a little noisy at low braking speed. On return to the rental agency I mentioned these two issues to the representative. He replied that he knew nothing about the car and that it was sent to them. There was no apology made for our inconvenience of having to wash the windshield by hand at rest stops because there was no fluid. Next rental I will check the fluid levels myself.
- Gilles Gallant
- 1 Review
We are very satisfied
The service was efficiant in Rome and in Venice. We had 3 upgrades for the car. The only thing that I did not like is that nobody came to the car to explain the different functions: we had a hard time to opened the trunk and to modify the position or the rear seats, to put our suitcases. After one stop we could not start the car beacause the stearing was locked and we did not know where the hand brake was: hopefully, someone parked close to car helped us. We could not use the GPS because we did not know how it worked: we got lost during 1.5 hour in Rome.
- Victor Anastase
- 1 Review
Fantastic Car, Very Reasonable Price
My girlfriend and I reserved a VW Golf for 4 days with Europcar via Auto Europe. We were given a Toyota Auris Hybrid (almost brand new, 5k in mileage) instead for the same price when we arrived, which turned out to be great since the Auris Hybrid was a fantastic ride. The price was reasonable: $350 Canadian for the car for 4 days, including full insurance to play it safe, as well as unlimited mileage. We also had to pay $78 Euros after our drive for fees not mentioned online such as the location fee (you pay more if the pickup is near an airport), environmental fees per day, and about $50 Euros for the GPS.(so $128 Euros on top of our $350 Canadian) in total. Plus gas, which was 96 Euros for 1050 km. The car was very fuel efficient considering we were doing about 130 km/hour (speed limit in France when not raining) during most of our drive.
The one complaint I have is the driver's licence proof required when picking up the car. The girl working at Europcar said I needed a driver's licence that showed at least 4 years of driving experience (i.e. issued 4 years before the rental date). Mine only showed 1 year due to an address change last year (in Ontario, Canada you have to get a new driver's licence every time you move). Luckily, I had my iPad with me and was able to show her via the internet and a Service Ontario document which I found online that the 4 dots on the front of my driver's licence means I have at least 4 year's of driver's experience (I have 7 years exp). Otherwise, I'm not sure if we would've been able to rent the car, or, although I didn't ask what the alternative was, we probably would've had to pay a lot more as a 'inexperienced' driver. I was sure that she would've known what the dots represented since she deals with so many driver's licences, however she was fairly surly about it and I'm sure it was just a money grab. Therefore, make sure the issuance date on your driver's licence is at least 4 years from the date of the pickup, or be ready to explain the difference if it is less with an official document from the issuing authority in your country.
Enjoy the ride :)
- Jack M. Pedrosa
- 1 Review
Professional!
Great experience from start to finish. Free double upgrade when my requested car was not available. Europcar is my "go to" car rental company when visiting Europe.
- canadian
- 1 Review
Auto Europe was very good
I got a car from Europe Car in Frankfurt; unfortunately somebody was recently smoking in it and the car was very smelly. No fault of Auto Europe, but worth to note.
