At the moment I feel like I've been robbed. Item not delivered and intentionally convoluted or broken method for getting my money back. Set expectations lower than the floor and be ready to be d... See more
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Horrendous company- ordered some Jack Jones trousers two weeks ago for a birthday gift. Assumed they would come from Jack jones not this so called company. Have a confirmation email with tracking but... See more
Company replied
Fabulous prompt service by Laura, I sent an email in the morning & by the same afternoon my issue was solved, I was given a full refund plus Additional discount on further purchases. I have shopped... See more
Company replied
I bought a jacket from Vero Moda (part of Bestseller) that turned out to be a sample-quality product — uneven suede, poor stitching, and clearly not worth full price. When I contacted customer ser... See more
Company replied
Company details
- Women's Clothing Store
- Children's Clothing Store
- Clothing Store
- Fashion Accessories Store
- Men's Clothing Store
About BESTSELLER.com
Information provided by various external sources
BESTSELLER.COM provides you with the largest and newest collection of styles from ONLY, VERO MODA, JACK & JONES, SELECTED HOMME/FEMME and many more brands from the BESTSELLER brand portfolio. We combine the latest fashion with editorial inspirational content.
If you would like to get in touch with our customer service, please go to:
Contact info
Fredskovvej, 7330, Brande, Denmark
- www.bestseller.com
1.6
Bad
90K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 93% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
money taken, no product, convoluted complaints process
At the moment I feel like I've been robbed.
Item not delivered and intentionally convoluted or broken method for getting my money back.
Set expectations lower than the floor and be ready to be disappointed.
September 7, 2026
Unprompted review
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DO NOT SHOP AT BESTSELLER
DO NOT SHOP AT BESTSELLER! Extremely poor customer service and completely unprofessional communication.
When I placed my order, I specifically requested afternoon delivery and was told it was absolutely possible. After waiting two weeks, I was suddenly told they cannot deliver in the afternoon.
The employees do not listen to customers, do not keep their promises, and make no effort to accommodate reasonable requests. The customer is king, but Bestseller clearly doesn't understand that.
Very disappointing and unprofessional. I would never recommend this company.
September 2, 2026
Unprompted review
Reply from BESTSELLER.com
Hello Aida,
Thank you for taking the time to share your experience with us.
We are sorry to hear about the frustration you describe regarding your delivery. However, the afternoon delivery option you mention is not something that can be arranged through our websites. It therefore seems possible that your review may have been intended for a different company.
BESTSELLER is a clothing company that owns and operates brands such as JACK & JONES, VERO MODA, ONLY, NAME IT, VILA, SELECTED, PIECES, and many more.
Additionally, no order number was included in your review, so unfortunately we are unable to verify whether your order was placed through one of our official webshops. If you are sure that your order was placed with one of our brands, we kindly ask you to update your review with the order number so that we can investigate your experience further.
We wish you the best and remain at your disposal through our Help Center under “Contact” on our website.
Best regards,
BESTSELLER
Customer Operations
Best seller is not currect with…
Best seller is not currect with costumer at all! I buy furniture all room need, shop tell my to pay 80€ instaled need monted but worker at property ask 120€!! I was not agree and he broked furniture on top with his drill where may not be seen! When i saw shock my! Ask bestseller to replace top furniture and tell them! that not nice at all and shame! Not buy anymore at bestseller or never recomanted to any friend!
January 11, 2026
Unprompted review
Reply from BESTSELLER.com
Dear,
Thank you for taking the time to leave a review.
Unfortunately I must conclude that not the right company was contacted as we are only a clothing brand and not a furniture brand.
If you have any further questions, I recommend contacting us via of our live support channel or visiting our help centre.
We apologise for the inconvenience and thank you for your patience!
Best regards,
Customer Operations
express delivery, best quality
I am really surprised by the negative comments. I got my package instantly, the quality of this sweater is great, 100% wool, and the price... was really low...
November 25, 2025
Unprompted review
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Extremely disappointing experience
I bought a jacket from Vero Moda (part of Bestseller) that turned out to be a sample-quality product — uneven suede, poor stitching, and clearly not worth full price. When I contacted customer service, I spoke with Emily, who was dismissive and unhelpful. Her tone made the whole thing even worse.
Very disappointing quality and attitude for a brand that claims to care about its customers.
October 10, 2025
Unprompted review
Reply from BESTSELLER.com
Hi Pernilla,
Thank you for sharing your experience. We’re sorry to hear that the jacket and the service did not meet your expectations. Your feedback about product quality and customer support has been noted and will be reviewed.
If you need further assistance with your order, please contact our help center so we can look into your case.
Best regards,
BESTSELLER online shops
Customer Operations.
Very professional
Very professional. I had a small issue with my online order, but they quickly communicated with me and resolved it in the best way possible.
July 25, 2025
Unprompted review
CROOKED COMPANY
No delivery! NO REFUND! SCAM!!
DO NOT BUY FROM THESE CROOKS!!
July 14, 2025
Unprompted review
Reply from BESTSELLER.com
Hi,
We’re really sorry to hear about your experience. This is certainly not the level of service we aim to provide and needless to say, we do not scam our customers. If there are issues with the delivery or refund, we can assist.
In order for us to help you resolve this, we kindly ask that you reach out to us via our contact form so we can look into your case as soon as possible.
Customer Operations
Bestseller online stores
I paid for Hoka shoes and never got…
I paid for Hoka shoes and never got them. I am reporting then and the website to the Feds. You picked the right one this time.
June 7, 2025
Unprompted review
Reply from BESTSELLER.com
Hi Clyde,
Thank you for your review.
We're very sorry to hear that you haven’t received your shoes. We understand how frustrating this must be. If you haven’t already, we kindly ask you to reach out to our customer service team through our Help Centre with your order details, so we can investigate this further.
If you’ve already contacted us, please rest assured that your case is being reviewed, and we will get back to you as soon as possible.
Thank you for your understanding.
Best regards,
BESTSELLER online shops
Customer Operations.
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Never received my Hoka shoes after paying for them
I ordered two pair of Hoka
May 30, 2025
Unprompted review
Reply from BESTSELLER.com
Hi,
Thank you for reaching out to us.
We're sorry to hear that you haven't received your Hoka shoes despite having placed an order. We understand how frustrating this must be.
Our customer service team is currently handling a high volume of inquiries, but we’ll make sure your case is reviewed as soon as possible. If you haven’t already, we kindly ask you to contact us through our Help Centre with your order reference number (92718) so we can look into this further.
If you’ve already contacted us through the Help Centre, rest assured that your request is being reviewed, and we’ll get back to you as soon as possible.
Thank you for your patience and understanding.
Best regards,
BESTSELLER online shops
Scam be careful people not a real…
Scam be careful people not a real website 👎🏾 I ordered one pair hoka never got an email confirmation buyer beware , I’m a victim ok . Bad people. Sorry to bestseller.com it’s bestsellerfinding .com it’s wrong it’s a scam website. Once again sorry bestseller.com .
June 1, 2025
Unprompted review
Reply from BESTSELLER.com
Hello,
We're sorry to hear you’ve had this experience. However, it seems you may have left this review for the wrong company.
We are a clothing company that owns brands such as JACK & JONES, Vero Moda, ONLY, NAME IT, PIECES and many more. We do not sell Hoka products or operate the website you mentioned.
We recommend reaching out directly to the company you ordered from, and we truly hope you're able to resolve the issue quickly. Wishing you all the best.
We wish you the best and remain at your disposal through our Help Center under “Contact” on our website.
Best regards,
BESTSELLER online shops
Customer Operations
This is a total scam
This is a total scam. Ordered 2 pair of Hoka’s. Never received an email confirmation. Sent emails to bestseller.com, all of which were returned as “undeliverable”. I tried calling and the call would not go through. I also reached out to th specific seller via emails and they were also returned as “undeliverable”. There is no phone number for the specific seller.
The order was placed on May 10. As of this date (May 29) I haven’t received anything from bestseller, the specific seller or the Hoka’s.
I have placed the charge in dispute with my CC company.
DO NOT order from this site, it is a hoax!!!
May 10, 2025
Unprompted review
Reply from BESTSELLER.com
Hi Bill,
Thank you for reaching out to us.
We’re sorry to hear about your experience. Based on the information you’ve provided, the order reference number 88232 does not match our system. Our order numbers always start with OL, 9, or TB, so it appears that your order was not placed through our official website.
To avoid issues like this, we always recommend placing orders directly through our verified online shop and using the contact options available in our Help Centre, where you can always find the correct way to get in touch with our customer service team.
If there’s anything else we can help you with, feel free to let us know.
Best regards,
BESTSELLER online shops
This company is not Legit!
I placed an order Yesterday may 18 2025 never received an email confirmation. This is when I realized I may have been scammed so I called number on website and it is not valid. Sent company an email using email address on website and have yet to receive a response. My money however was taken out right away.
May 18, 2025
Unprompted review
Reply from BESTSELLER.com
Hi LaTysha,
Thank you for reaching out to us.
We’re sorry to hear about your concerns regarding your order and the lack of communication. Please note that BESTSELLER operates several online shops, and any issues with confirmation emails or payment should definitely be looked into.
If you haven’t already, we kindly ask you to contact our customer service team through our official Help Centre and provide your order details so we can investigate this further. If you've already contacted us, please rest assured that your inquiry is being reviewed and we’ll get back to you as soon as possible.
Thank you for your patience and understanding.
Best regards,
BESTSELLER online shops
Customer Operations.
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SCAMMERS
This review is for bestsellerfinding.com
So sad I read these review AFTER ordering my Hokas. I, too, never received confirmation or shipping/ tracking info. The customer service link on their website is not valid. I, too, made my purchase thru PayPal. The activity on my PayPal account has a Chinese inscription.
This “company” is a scam.
May 9, 2025
Unprompted review
Reply from BESTSELLER.com
Hello,
Thank you for taking the time to share your experience.
It seems there has been a mix-up, as we are a renowned international clothing company and not affiliated with bestsellerfinding.com.
We kindly ask you to reach out to the correct company for assistance. We hope your situation is resolved quickly.
We wish you the best.
Best regards,
BESTSELLER online shops
Customer Operations
I’m confused
I’m confused, do people actually ever receive the stuff they order on here?
Your Transaction ID:
92J77026J22827701
Merchant Transaction ID:
7TV479724H776853N
Purchase Date:
May 10, 2025
Payment to:
广州苍邦勉电子商务有限公司
May 12, 2025
Unprompted review
Reply from BESTSELLER.com
Hi Aaron Trentadue,
Thank you for reaching out to us.
We're sorry to hear about the confusion surrounding your recent order. The information you've shared suggests that your payment may not have been made directly through our official BESTSELLER online shops.
To ensure your safety, we strongly recommend checking that you placed your order via our official websites (e.g. www.bestseller.com (http://www.bestseller.com/) or our branded sites like www.jackjones.com (http://www.jackjones.com/), www.veromoda.com (http://www.veromoda.com/), etc.). If the merchant name appears unfamiliar or unrelated to BESTSELLER, it may not be a legitimate transaction.
If you suspect fraudulent activity, we advise you to contact your payment provider directly to dispute the charge and ensure your account security.
If you need further clarification or support, feel free to contact our customer service team through our Help Centre (https://www.bestseller.com/help).
Best regards,
BESTSELLER online shops
Customer Operations.
Stay away from this company
Stay away from this company. I ordered 2 Hoka shoes and they did not even send me a confirmation email about the purchase. Tried calling the customer service number and was not able to get through it. The money was deducted via PayPal so I will be claiming for a refund.
May 12, 2025
Unprompted review
Reply from BESTSELLER.com
Hi Badri Srinivasan,
Thank you for reaching out to us.
We’re very sorry to hear about your experience with your recent order and the difficulties you've had contacting customer service. Not receiving an order confirmation is certainly not the experience we aim to deliver, and we understand how concerning it is when payment has been taken.
If you haven’t already, we kindly ask you to contact our customer service team through our Help Centre with any available order details. If you’ve already contacted us, please rest assured that your case is being reviewed and we’ll get back to you as soon as possible.
Thank you for your patience and understanding.
Best regards,
BESTSELLER online shops
I would NOT use this site
I would NOT use this site. Ordered hoka tennies.. never heard from them, never got my shoes but they took my money asap…. Ordered throu PayPal so I’m getting my refund soon…
Dont trust company….
April 27, 2025
Unprompted review
Reply from BESTSELLER.com
Hi Amy,
Thank you for your feedback.
We’re truly sorry to hear about your experience and understand how frustrating this must be. If you haven’t already reached out to our customer service team, we kindly ask you to do so via our Help Centre, where we’ll be happy to look into your order and assist further.
If you’ve already contacted us, please rest assured that your inquiry is being reviewed and we’ll get back to you as soon as possible.
Thank you for your patience and understanding.
Best regards
BESTSELLER online shops
Customer Operations
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They don’t answer
I bought a pair of jeans that after a couple of times wearing them, they ripped off on the bottom. It’s clearly a fabric problem. I have written to them 3 weeks ago, still waiting for their response. Impressive.
April 2, 2025
Unprompted review
Reply from BESTSELLER.com
Hi Janine,
Thank you for reaching out to us.
We're sorry to hear about the issue with your jeans and that you haven't received a response yet. Due to the recent Easter period, our customer service team has been experiencing a higher volume of inquiries, and this may have caused delays in response times.
If you haven’t already, we kindly ask you to reach out again via our help center with your order details. If you’ve already contacted us, please rest assured that we are actively reviewing your case and will get back to you as soon as possible.
Thank you for your understanding.
Best regards,
BESTSELLER online shops
Customer Operations.
AVOID, AVOID AVOID, despicable service
Bestseller use delaying tactics to avoid resolving faulty goods issues. Email follows email, but they never effectively respond. 5 times I have emailed requesting a returns label for over 100 day faulty jeans. Still not received.
April 13, 2025
Unprompted review
Reply from BESTSELLER.com
Hi Andrew,
Thank you for reaching out to us.
We’re really sorry to hear about your experience and the delay in resolving your case. This is not the service we aim to provide. We understand how frustrating this must be and appreciate your patience.
If you haven’t done so already, please reach out to our customer service through our Help Center with your order details. If you’ve already contacted us, please rest assured that your inquiry is being reviewed and we will get back to you as soon as possible.
Best regards,
BESTSELLER online shops
Customer Operations.
Placed an order on April 2
Placed an order on April 2. PayPal paid the total amount owing. I have not received a confirmation email nor an order number. After reading some of these reviews I am wondering if I should contact PayPal.
April 10, 2025
Unprompted review
Reply from BESTSELLER.com
Hi June,
Thank you for reaching out to us.
We're sorry to hear that you haven't received an order confirmation yet. If your payment was processed but you didn’t get a confirmation email, it's possible that the order wasn’t successfully created, or the email may have ended up in your spam or junk folder.
We recommend reaching out to our customer service team through our Help Center (https://help.bestseller.com/), where you can provide your PayPal transaction details so we can investigate this further for you.
If you’ve already contacted us, rest assured that we’re reviewing your inquiry and will get back to you as soon as possible.
Thank you for your patience and understanding.
Best regards,
BESTSELLER online shops
Customer Operations.
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