I made a reservation thinking I was calling the Sheraton. I specifically asked about their cancellation policy. I was told they do not charge a cancellation fee but if the hotel charges a cancellation fee they would "pass it on". I booked a date that was 6 months away and cancelled 28 minutes later. My card was charged $318 as a cancellation fee/penalty. I contacted the Sheraton hotel . They told me they would not charge a cancellation fee under these circumstances. I contacted the crooks Hotelreservations.com and was told they would reverse the charges. They lied again. Nothing was reversed. I filed a dispute claim with the credit card company. The hotelreservations.com lied to the Credit card company, telling them that I was told of their cancellation policy. So these people are crooks, liars and ripoff scam artists.
This is a subsidiary of Travelocity, and they totally screwed my over. Made a reservation for two nights in San Francisco with this lame company, and without telling me over the phone they charged my bank card $259 and a "booking fee". 25 minutes later I cancel the reservation and the fine print says it can take anywhere from 7-30 days to refund your money and the booking fee is non-refundable. THE REPRESENTATIVE I spoke with for the booking never told me that they were charging my card. Then I called the company and they told me check with my bank on the refund, that is was out of their hands. TERRIBLE customer service, and they still are not sending me my never-informed-about booking fee. Shame on them and Travelocity for such crappy service!
I clicked on this site on my phone in error, thinking I was getting the La Quinta site. They reserved the La Quinta room in the wrong town, 200 miles away - when I drove 30 miles to get my room, I found out their error, plus the hotel (and the rest of the town) were sold out .
I had repeated the Paso Robles city name 3 times to the girl (turns out she was in the Philippines) and she reserved Rancho Cordoba instead - not even close.
The supervisor acted like they were doing me a big favor by saying they would waive the cancellation fee!
I thought I was using another site to make reservation for a hotel room.
I soon as I hit enter on my room reservation and not getting any kind of response - I thought Oh Oh something is wrong. I tried to call them and none of their phone numbers would work (for the ones you could find). They took you in endless loops of not providing any information. I then called the Hotel they were suppose to be making reservations for me and found they had been full for over a week. I next called my credit card company and found out they had already charged my account for $7.89 and I have no idea why. So I cancelled my credit card then and there so they could not charge me anything else. Please stay away from them - they should be taken to court.
They lie in order to book rooms, was promised a $25 dollar credit on one occasion and was lied to on another about hotel location and convenience. They tell you what you want to hear to get rooms booked In my honest Opinion. Its Expedia for me from now on
The rooms for our corporate business trip was booked through hotelreservations.com reservation #17884358338. We stayed one night instead of two because of hotel conditions. Two weeks since November 4th, our company cannot get a refund from hotelreservation, the motivation ---- they cannot reach the manager of Hotel Del Flores.
This company is a rip off, they disrespect their customers, lying, trying to get rid of the customers in every possible way, just do not resolve the problem. I call them every day and every day already for 2 weeks and every day the answer is "Call us tomorrow"
The reviews below are not for hotelreservations.com - they are for a copycat site that doesn't have an "s" at the end. The actual site is very good. Ranked #3 on the entire internet by TopTenReviews.com.
I did a search of Canada hotels in Montreal through the above address on 3/10/2010. I selected Hotel Gouveneour Place Dupuis. I put in the dates of our stay. I was then directed to another link.
There the instructions read to book now for a non-refundable reservation to lock in a low rate. The highest rate on the entire page is $97.00. My wife and I booked a room for $86.00 a night, Canadian. In US dollars that comes to $89.74. When our card was processed, the rate came out to be much higher. The rate was $134 for the first night, $164.00 each for the next three nights. This amount did include taxes, but the base rate for the first night is $115.00, well over the quoted rate of $89.74, . I have tried repeatedly to cancel this reservation or at least get the quoted price. The desk clerk at the hotel looked up my reservation number and said it was through Expedia. I told her that I didn’t use Expedia. The clerk checked with Expedia as was told that there was no reservation. I was then advised to ask for a charge back, since she suspected fraud. I googled hotelreservation.com as finally found a phone number, which was not available at the original website, which is very suspicious in itself. When I called that number, I was told by Raul at www.hotelreservation.com and by Gennieve at the Hotel Gouveneur headquarters that my reservation would either be canceled or that I would get the promised discount. I waited for hours for a call back from Gennieve, and then I was rudely informed that I would not receive a discount or a refund. When I called back to either organization, I was told that I cannot cancel the reservation and that no supervisors are available, or my call is terminated or sent directly to voicemail.
I was eventually able to cancel my reservation online, but have yet to receive the promised refund. They even avoided a chargeback from American Express, so they know how to game that system as well. Beware!
July 12, 2011
Went to the Hotelreservations.com web site to make a room reservation. When I confirmed the reservation I noticed an extra fee of $4.95 had been charged. The total was supposed to be $90.74 but with the $4.95 it came to $95.69. Plus there was a second $4.95 fee charged which brought the total to $100.64. I immediately backed out of the reservation as directed on the web site which is supposed to cancel the transaction. Then I called hotelreservations.com to confirm that the reservation did not take place. They said the reservation HAD been made. I cancelled it again. I asked what the $4.95 was for and they claimed the credit card company placed a charge on the transaction. I called my credit card company and they said there were 2 transactions pending. One for $90.74 and one for $4.95 and that the $4.95 wasn’t a credit card charge at all. I called Hotelreservations back and was told that they are actually Hotel.com and that Hotelreservations was an affiliate. I tried another phone number from the Hotelreservations web site and they claimed that they didn’t make the $4.95 charge and blame the charge on the web site Hotelreservations.com which is their web site! I asked to speak with a supervisor. I’ve been on the phone for 25 minutes on this one call alone now and still haven’t resolved this. In total I’ve spent over an hour just trying to cancel these charges. After another long wait the same guy came back on the phone and told me the charge was made by the web site and is non-refundable. Still no supervisor. I ask again for a supervisor. Total time on this one call is now 35 minutes. At 40 minutes he came back on and offered to rebook the reservation and give me a credit for $4.95 but still would not let me talk to a supervisor.
Call the credit card company back to see who is actually making the $4.95 charge. It is Hotelreservations.com. As I said, Hotelreservations denies making this charge and apparently are saying that the web site is separate from the actual company that makes the reservation even though they are the same name etc. Meanwhile the credit card company has not paid the $4.95 fee yet and cannot put a dispute on the transaction until it is actually paid. I don’t know what the deal is with the second $4.95 fee.
Be careful who you are booking your hotel reservations through...
This is my 2nd run-in with this crappy company. They are nothing but a liason between you & the hotel & charge $30 for this [lack of] "service". Their rates are not even that much better than what the actual hotel charges. You have to check a box stating that you have read the terms/conditions, where there is no mention of the $30 charge).
My receipt actually mentioned the $30 charge & says & I quote, "If cancelled up to 2 days before date of arrival, no fee will be charged. If cancelled later or in case of no-show, the first night will be charged.
So I Google search the name of the hotel & find a link to make reservations. I click on the link, which is created to look like the hotel's site, but it is not. There is also no place where they make you aware of the $30 until the end in the confirmation email that advises you can get money back is reservation is cancelled 2 days prior to reservation.
When I email hotelreservation.com a man named ****** advises me the following: "This is a separate fee to the reservation total which covers the costs incurred by Hotelreservation.com in servicing your travel reservation and is non-refundable unless the cancellation is due to a fault of hotelreservation.com. This is also clearly stated on our website."
Please do not hesitate to contact us should you require further assistance.
Be aware of this crappy company trying to steal your money!
They reserved my two rooms under two different names - and since they didn't tell this to me or to the hotel, and only one room was reserved under my name, we all had to stay in the same room.
Later they wouldn't admit they fault, so I payed 2 room's price for 1 room.
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