BT Reviews 

Thank you for the great service and customer service support.

Helped by a determined and patient person in the Contract Department to find the right broadband and phone services to meet my needs. Politeness, effectiveness and good humour produced a satisfactory outcome. Thanks

I joined BT Broadband and Digital Voice on 28/8/26 from Sky ( which uses the Openreach network) with the same landline number we have had for over 40 years.
I rang Sky to re-contract my TV package within my 14 day cooling off period and was offered to rejoin Sky Broadband on a very competitive offer in comparison to the price I had with BT.
I tried to place an order with Sky but the one touch system would not allow us to keep the landline number.
I rang BT and advised them of the price I had been offered and was told there was no price match option. I was offered a small discount to reduce my cost and was told no other offer could be applied. I have ended up with a deal where I pay an extra £144 over a 24 month period.
This is wrong and I feel as though BT are ripping me off.

The advisor was professional and polite and got my order done efficiently

The Full Fibre offer looks fair but it is a complex contract and I would welcome further efforts to make it easier to understand.

Your representative Julie was clear, helpful and precise when answering my questions and describing the package that was available. It gave me confidence in the contract that I was agreeing to. She is worth her weight in gold. An excellent experience overall (and quite rare nowadays with large corporations).

The person that I spoke to was very helpful

After problems with EE after being advised by BT to change my broadband to a wireless 4G option, I spoke to an amazing member of staff. She dealt with cancelling that contract. She also gave great advice and reassurance and I have switched to a FTTC broadband service from yourselves. I highly commend her professionalism and ability to explain this new product. I cannot say how much her help has meant to me.

could be faster i got lied to by the sales man at my door im not happy atall its rubbish

The executive office rescued the rest of the ‘Guides’ from a poor result.

How easy it was to order Halo on the computer

Help full knowledgeable great deal

Would have preferred your best deal instead of me wasting my time cancelling yourselfs only to be offered a better deal after I changed provider

​"I want to give the highest possible rating—110%! The advisor who helped me today is an absolute star and an exceptional employee. Not only did he help me with everything and guide me through the whole process, but we also had a wonderful chat. We laughed together, he understood all my jokes, and we had a great time talking. It has been a long time since I had such a nice conversation. He knows how to treat people and how to talk to them with genuine care. Furthermore, I have some health struggles—mental health issues and paranoia—and he understood me completely, showing incredible patience and empathy. People like him are one in a million. If his manager reads this, I want to say that he brings a fantastic reputation to the business, and he truly deserves a promotion or a raise. Thank you so much for everything. I am out of words, simply the best!" 🫵🫵🫵🫵🫵🫵👊👊👊

After being messed about by one of the mobile companies we went straight to BT. Broadband connection within 2 days.

3 weeks i was told they cant fix or re-add HD to my package. Closed my complaint because i didn't contact them in 7 days. Tried to tell me to fix it they need to give me a new 2 year contract. 30 munute wait for online assistant, 25 minutes going round in circles with inline assistant ro then be told wrong department they cant fix it. 30 minutes on phone being passed on from pillar to post re going over the problem with every new person passed to. Finally after 3 weeks a man called Paul from Ireland finally fixed the issue for TV. Now getting bombarded with texts that engineer needs to come to fix my broadband issue.. i don’t have a broadband issue! You cannot make this kind of terrible service and incompetence up. But if you have issues ask for Paul from values team. The other 20 people i dealt with avoid like the plague. If you are yet to join BT and reading this, then run and don't look back!

Easy to upgrade my existing package hassle free online. Only took a few minutes to complete.Activaited within 15 minutes