BuildDirect.com reviews

BuildDirect.com reviews

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Horrible Service

I would and I repeat Never use or trust this company .. Lie after lie .. Order wood and molding that came in on time..When they guys went to Install the floor they said the quality of the floor was not good.. It looks good at first glance but the top layer is extremely thin.. We where re doing the house to sell it .. We wanted something done fast .. What a nightmare.. They shipped the wrong moldings three times.. To date we still do not have all the molding after 2 months.. First time wrong color.. Was promised two weeks we will have the right color.. Waited 4 weeks they reshipped me the same exact color which was wrong.. Finally they call and say it was an sku problem..they re order 3 weeks later they ship out.. I received them today .. They shipped the right color but the wrong moldings.. Never ever ever again . I would use a store get the right quality pay alittle more but less headaches...
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what customer service??

I called last week, got a quote, received my samples and started calling to place my order. I thought I wanted to spend 2000.00 at this company, but I can't reach anyone..no call back..same old revolving message..nothing. Noticing the date proximity of all the glowing reviews below tells me they're shills, so-called "confirmed purchaser" or not. You don't have to worry about this company, nobody's home anyway.
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Coalition of IDIOTS.

The level of inefficiency of this company and it's employees is astounding. I am shocked that they are still in business. Their delivery service and customer service is sub par. Please save yourself the waste of time and money and do NOT shop here. The expense and headaches coupled with the morons who work here is not something you'd wish on your worst enemy.
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Great products and service

I bought tile for a beach condo after replacing the carpet every other year. I almost cancelled my order because the pricing seemed to be about the same as the local stores. However, after I reviewed more details, I found it was substantially less considering the quality of the materials. Compared to the big box retailers, the tile was three times thicker for the same price. Customer service at build direct was great when i cancelled and then reinstated my order. The only thing to be cautious about with tile is making sure you understand the freight cost because it is heavy. But, it's still less than the retailers after adding freight
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Review by confirmed purchaser

Exemplary customer service!

Love the fact that if you have questions and call (any day), a knowledgeable, native English-speaker answers the phone immediately! If someone with different expertise is needed, they transfer you right away - and if follow-up is needed, it actually happens (!) - either by phone or email. I recently made 2 orders, and had an issue with 1 of them. BuildDirect was very responsive, providing explanation and follow-up until the issue was resolved. They are great!
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Great company.

Great company.
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Wow!

I am remodeling a house, and there are a thousand decisions to make. Materials, colors, patterns, textures, you name it. So I need samples, and thought I would check out BD. I'm really impressed. I ordered samples on Tuesday, received them on Wednesday, less than 24 hours later. How much did I pay? Zero. The samples came well labeled, and packaged to ensure no damage. This is in marked contrast to ordering from Home Depot online, which a) won't let you order samples, b) send materials that may or may not be well protected, thus arriving damaged (four out of seven tiles busted) and c) returns can be a pain in the patootie. Why would anyone buy online flooring from HD when they have competitive pricing for quality products through BD, with such good customer service? While I still have to go through the purchase process, so far BD is batting a thousand.
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Review by confirmed purchaser

Great experience and products.

After shopping at Home Depot and Lowe's, we were so lucky to find the Build Direct website and order wood flooring for our addition. Build Direct had more products and choice than any other retailer did. We purchased the Acacia wood flooring for much less than we would have found it elsewhere. Our floors look stunning and the customer service was also impressive. We'd recommend this website to everyone.
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Review by confirmed purchaser

the best from start to finish

the best experience I have had in many years I am 63 years old. had many bad experiences with other co. go build direct
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Review by confirmed purchaser

Oh my goodness is this for real?

This was the first time we ordered from BUILD DIRECT and ordering online was new to us. We ordered our samples and they came really fast. Once we were sure what we wanted (3 3/4" Cumaru) we talked to their representative a couple of times over the phone and we emailed a couple of times. Once the wood arrived we opened a box of the cumaru wood. WOW! The colors were beautiful. We started laying the floor and was surprised at the excellent quality. Absolutely easy to lay. We love the 3 3/4". Our friends have repeated over and over how they love it. We have price shopped for about 2 months (online and in stores) and by far BUILD DIRECT was the best priced! We will be expanding our project to put wood through out our whole house.
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Review by confirmed purchaser

very professional and great prices

Easy to deal with, the customer service rep was knowledgeable and very professional.
Delivery was as scheduled
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Review by confirmed purchaser

Highly recommended!

I was hesitant to order from an online supplier of tile. But the cost savings was quite substantial, so I thought I would give it a try. I had chosen a daltile product, that here in Las Vegas was $6-$8 sq. ft. With the ability to order samples I found a tile we liked even more. We paid $2.29 sq. ft. Delivery was hassle free and they gave us 2 extra boxes than ordered. I have recommended Builders Direct to many people.
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Review by confirmed purchaser

Great service

Service quality, price, the whole experience - were great
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Review by confirmed purchaser

Love our new floor

We recently purchased 6in unfinished hickory floor. It is beautiful and was easy to install. After reading some of the reviews I became a little concerned, but the shipment arrived within days and every board is beautiful. I wouldn't hesitate to order from BuildDirect again and would recommend them to anyone.
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Review by confirmed purchaser

Great

This was the easiest order I placed for our renovation. They were willing to do whatever I needed to do. This was a quick turnaround. I needed the flooring quickly and they sent a sample while the order was in process. I received the sample the day after I placed the order and I received the flooring 2 days after that. The sales rep told me I could return the material at their expense if I didn't like it.
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Review by confirmed purchaser

I am very satisfy, and will continue to shosr here for future projects.

I did not expect that an online purchase would be as awesome as this experience I have with builders direct from the free sample I receive to the very knowledgable staff and the product I received .
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Review by confirmed purchaser

Great looking floor ok product

The click and tap style laminate was a little harder to put together then some other laminates I have installed. They could of had more variety in the patterns on the planks, too much repetition. There are a few chips here and there.
I do like the floor, we will see how it stands up to general family use. As a side bar, warrantees, don't buy any laminate floor based on how good the warrantee sounds.
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Review by confirmed purchaser

Great service.

We ordered the Takima outdoor composite wood for our home in Estes Park, Colorado. The wood looks beautiful on the outdoor deck. We will see how it fares in winter in the extreme cold. The service was excellent and went without any problems. This was the second time we used Build Direct. We had ordered indoor wood flooring from them about 2 years ago and are enjoying the indoors wood flooring from them at reasonable prices.
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Review by confirmed purchaser

Wow killer marble tile at a killer price! Excuse the expression.

I really wasn't quite sure I was going to be happy ordering out of the U.S., but I couldn't have been more wrong. Thanks Build Direct!
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Review by confirmed purchaser

Could be better!

Nice beautiful floors, could better if they have the color I want!

BuildDirect Details

About this company

Welcome to BuildDirect, one of the world's leading online manufacturer-wholesalers of flooring & building materials. Since our launch in 1999, satisfied customers in every state in the U.S. plus over 60 countries around the globe have helped us become one of the fastest growing building products companies in the world.

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