The biggest problem you have when dealing with buychina.com is when you have a problem with an order. For instance I purchased a pair of rayban sunglasses, which turned out to be fake and were seized and destroyed by UK customs. I spoke to "Lisa" in the chatserver on the site and "she" was useless telling me it's not down to them to ensure the goods are real or that they get through customs. "She" offered me a third of the money I paid back to which I declined. There is no complaints department, no security if you do not receive your item and no way of claiming your money back other than hoping your bank will help you sort it out through a "chargeback" I have bought plenty of things from other sites like aliexpress.com and dhgate.com and for what you may lose when actually buying the goods you definitely make up for it in security and being able to raise a dispute should you need to is a big help. I won't be using them again that is for sure.
The fee they charge and the shipping fees are not that much more than other agents. They're pretty much on par with most, perhaps being cheaper than others and more expensive than some. The issue I have is how long it has taken them to order my product and ship it. I realize the time it takes in transit has nothing to do with buychina. What they can control is how quickly they order your items and how quickly they get them ready for shipment once the items arrive on site. They took 4 days to actually order the item for me even though I paid right away. Once they got it, it was another 5 days before they got it in the mail to me. Looking around at other agent sites, I see that they specify your items will be purchased within 24 hours and once they arrive will be in the mail within another 24 hours. That's a total of 2 days. Buychina needed 9 days to do those two steps. I realize I'm ordering a product on the other side of the world, but it seems to me that this business could have been conducted with a little more speed being that the competition is offering the same service much faster. Needless to say I will not be using them as an agent in the future.
I'm confused with people saying it was horrible. I've bought 7 things and they were all super cheap and exactly what I wanted. It does take SO log but its worth it. I get things there fr even cheaper than on eBay.
They took around £150 from my account then ignored me totally !! Tried to contact them by sending emails and calling them but nothing happened. Had to call my Bank to get my money back but have to wait like 15 days before making a complain.