Chillblast Reviews 

I deliberately waited some time before writing this review so I could provide a fair and balanced assessment of my experience.

In June 2025, I purchased a high-end custom RTX 5090 PC from Chillblast, costing several thousand pounds. Initially, my experience was excellent. The sales team were knowledgeable, patient, and helpful throughout the specification process, and I have nothing but praise for the pre-sales experience.

When the PC first arrived, everything appeared to be working perfectly. Unfortunately, that didn’t last.

A few months later, the system began developing stability issues. To Chillblast’s credit, an on-site visit was arranged, and initially I believed the problem had been resolved. However, the issues returned and continued to worsen. Over the following months, the machine was repaired four separate times through Chillblast and their repair partner, Mend-IT, yet each time it came back with ongoing or new faults.

I want to acknowledge that there were helpful individuals within both organisations who genuinely seemed to want to help. My criticism is not aimed at them personally.

My main concern was the apparent inability to identify the root cause of the problem. Throughout the process, I provided extensive evidence, including video recordings of faults occurring, detailed descriptions, and in some cases clear methods of reproducing the issues. Despite this, I was repeatedly told the faults could not be replicated.

As time went on, this became increasingly difficult to accept. On more than one occasion, I was given explanations for the issues that seemed highly implausible given the evidence and behaviour of the system. Rather than feeling confident that a proper diagnosis was being carried out, I was left with the impression that components were being replaced in the hope of finding a solution rather than because the underlying fault had been identified.

Multiple hardware components were swapped during the repair process, yet the machine became progressively less stable after each return. New symptoms appeared, reliability declined further, and eventually the system reached a point where it was effectively unusable.

After four failed repair attempts within only several months of ownership, it became clear that the issue either could not be properly diagnosed or could not be reliably fixed. Eventually, it was mutually agreed that a completely new replacement system would be supplied.

While I was pleased that a resolution was finally reached, replacing a faulty product after multiple unsuccessful repair attempts is a legal obligation under the Consumer Rights Act, not an act of goodwill. I appreciate that Chillblast ultimately fulfilled that obligation, but I do not view it as exceptional customer service.

The experience was made worse by repeated escalations, multiple complaints, and having to deal with several different people due to internal changes, resulting in a lack of continuity and the need to repeatedly explain issues that had already been extensively documented.

I have now had the replacement system for some time and, thankfully, it appears stable. However, after months of faults, repairs, downtime, and stress, my confidence has been completely eroded. What should have been an exciting premium purchase ultimately took much of the enjoyment out of gaming.

A small goodwill gesture was eventually offered, but considering the amount spent and the disruption caused over several months, I felt it fell well short of reflecting the impact this experience had on me as a customer.

Ultimately, this experience left me feeling undervalued and deeply disappointed. Despite the efforts of some genuinely helpful staff, four failed repair attempts, months of disruption, and the apparent failure to properly diagnose the fault mean I cannot recommend Chillblast based on my experience, nor would I choose to purchase from them again.

I have owned A Chillblast PC for 4 years now spending £1200. I have never had a single issue with this PC. It is still as quiet as day one and performs exactly the same too. I asked for advice on adding more memory 2 years ago and they sent me a direct link to what I should buy without trying to add any monies as some would do. The PC was also futureproofed as I have no problem running 99% of games etc. In short an excellent experience and highly recommended company and service 10/10

I have bought a couple of PC in the past that have been brilliant. Needed some specialist help and they were incredibly helpful.

Joshua was grand. I had an order form 2020 and needed to know the specs as I had lost the invoice. They responded within minutes with the information I needed. Amazing stuff.

I am by no means technical but Chillblast Customer Service were excellent throughout as I changed my initial system and they gave me impartial advice about components for my workflow, meaning I have a build that is 100% what I wanted. I would strongly recommend Chillblast to anyone looking to build a Desktop to meet their needs.

Amazing service, incredible quality and would recommend to anyone starting out in the gaming pc community. I’d like to thank Matthew for building my custom computer, really good job, no problems and a beautiful final product. Even gave me a box of spare parts and various other bits. Delivery was very simple to I asked for a Sunday delivery and they kept in touch, asking when would be a fitting time for me. All round amazing!

Joshua in livechat was extremely helpful with an issue I was having ordering a PC, was sorted efficiently and professionally, would defo recommend, excited to receive my PC!

Quick and easy process to purchase new pre built gaming PC (current one very outdated)

Prompt response from team when needing to change delivery date.

Can’t wait for it to arrive

Highly recommend Chillblast!

Product works as expected (when wired to router). I went down this route instead of building my own again for convenience.

When the product was delivered, I wasn't aware at the time but it wasn't shipped with an antenna for wifi receiving. As I was wired at the time, I was unaware of any issue.

It's taken me about 3 weeks of back and forth to get customer service to send me the antenna that was missed. For an order that cost me £2000k, a £10 antenna shouldn't have been this hard.

Multiple CS teams working on the ticket. Once I'd convinced them to send me one (I'm still in warranty too). I chased multiple times to see if it was being sent. I gave my updated address twice as they kept losing this info.

They've now finally sent it, but of course, to the wrong address. So the saga of getting a wireless PC continues.

Joshua has helped me build a custom pc and has been great at explaining everything. Would definitely recommend 10 out of 10

From the time of ordering my new Y60 PC, good contact letting me know when I will get my PC. And 2 years later I needed help the support support from Oliver has been 2nd to none, a fantastic company and a great team. Thanks

Where to even start? I cannot recommend Chillblast enough. From the moment I contacted them the support was amazing. I wanted a new gaming pc after having mine for a couple of years. I needed advice so to future proof my purchase and the recommendations were spot on for what I needed. I dealt with Joshua and his service was excellent. Ordered 5pm the Friday and delivered by midday the next day!! If you need a pc Chillblast is the place to go!!

Chillblast were great! I had some great exchanges with their engineers to help me build the right machine for my needs and felt they really listened and adapted to what I wanted. Very happy with their service

Fantastic customer service from Joshua, he was extremely helpful and resolved everything quickly

I had an excellent experience with Joshua at Chillblast. From the moment I phoned to enquire about my order, he was incredibly helpful, offering great advice and support throughout the process. He was always happy to answer any questions I had after placing my order, and his response times were superb.

I haven’t had the chance to try the PC yet as it’s still out for delivery, but based on the customer service alone, everything has been exceptional. A big thank you to Joshua for making the whole experience so easy and stress-free. Highly recommended!

Great company to purchase from. Had advice from Peter, he was very responsive and helpful. Looking forward to getting my PC

Had an issue with my PC so I emailed chillblast on a sunday and received a reply within an hour ! Joshua was very helpful and resolved my issue quickly and got my PC back to normal. Many thanks

I just placed an order with chillblast and if I could give more stars I would.

From the very beginning browse to buying my new PC, Ryan from the chillblast team was a legend and helped me through the whole process of customising, pricing and building.

I am very new to gaming PC’s and was unsure what I wanted but I had some ideas of what I would like.
I liked the idea of a pre build with some added components. Ryan helped me re build the same spec then added my custom requests to the final build.

The service I received from Ryan was quick, easy and informative.

I am now waiting to receive my PC. All in time for my birthday!

If you’re in the market for a PC as a newbie or looking for you’re next set up I would always recommend chillblast!

We've been getting PCs from Chillblast for years now and have always been happy with the quality and the customer service.
This time, they have gone above and beyond, it left us speechless.
During the last heatwave, my 7 yr old Chillblast custom PC decided to give me black screens every few seconds, I was hoping it's just the heat, but it wouldn't pass, even when temperatures returned to normal.
So I contacted Chillblast, with my 7yr old PC, and they went straight into problem solving mode, no sales pitch, no "your rig is cooked", just great friendly and very fast troubleshooting help (sorry, I forget all your names)!
They suggested so many tips, most of which I couldn't implement (disabilities), but still no hard sale.
I finally decided to take the plunge and order a new custom build. Ryan advised me, again, no hard sale at all. He listened very carefully to my needs, wants and "can't do's", and came up with THE perfect mid range system. I asked for some time to think about it, still no hard sale at all, decided on a minor upgrade, and when I was ready to order, Ryan put it in as a "priority", I hadn't asked for it, that was just massively kind. I paid in the morning, they finished the build the same day, and it arrived the very next day!
It's got great specs, it looks fantastic, all the advice even for an old PC, always being patient with difficult naive customers, what can I say?
These lovely people guarantee that we will be buying Chillblast for a long time, and no, nobody paid me for this review.
Thanks guys, you're legends!