Best2serve Reviews 

Great service all round. Thanks.

Great service! Helpful and Knowledgeable throughout

I have had some trouble with my HP Lap Top bought via Amazon, which necessitated a replacement Lap Top and later on a repair, which is an unusual experience as have had HP lap tops for many a year. This recent experience and with the 1 year warranty running out necessitated me thinking about taking an extended warranty with the above company.
The price and the ease of completing the warranty was refreshingly easy during this process.
I have not had reason to contact them with an issue to date so can only rate the extended warranty process to date.

It was amazing and I love it, especially when I found out how my system is back and better

The two part purchase followed by activation was clear but the time delay felt unusual. the service i received was entirely by AI. "We" got there in the end which was a great relief but the dependency on voice recognition was frustrating for me with lots of repetition.

Everyone was very efficient and polite and helped me through every stage of recovering my windows 11 . I would reccomend best to serve to anyone needing specialist help with their HP products

I bought an HP inkjet cartridge and my printer would not recognise it, even after I cleaned it. I sent it to HP asking for a replacement. Guess what - they returned it to me - RETURN TO SENDER marked on the envelope. What great service. These people should be fired.

I bought a HP RENEW computer on EBay and was told that it would be seen as a new computer by HP and that I would be eligible for the first year warranty. My son did further research and found a reasonably priced extended warranty of 3 years. When we tried to do things online the warranty wasn't showing up as available so we called HP.

The lady we spoke to was amazing ...she sorted out the 1 year warranty and made sure everything was emailed to us. Furthermore, she also found us a better deal for the extended warranty that we wanted ...that would start after the first year...which was less that the price of the online offer. We had to go and check it was the same product and not a lesser one. It wasn't.

All round we had great service and I don't say this lightly. I seldom give 5 stars but the quality of service does warrant it.

Really don`t think i should comment as being nasty and rude often offends

I was dissatisfied with the overall support experience. After HP’s AI chat failed to make progress, I purchased HP’s paid telephone support, arranged through Best2Serve, specifically expecting to speak with a certified HP technician. Instead, I was connected to another automated AI system that repeatedly failed to recognise my Service Code, instructed me to rerun diagnostic tests that I had already completed, interrupted my responses, and then terminated the session without ever involving a technician. Only after second HP AI chat was I finally transferred to a human support agent who could assist. Obtaining effective support therefore required several attempts across different channels, making the process unnecessarily difficult and time consuming.

Great products; HP i5 PC, 22" HP Monitor, HP bt keyboard & mouse!
However, Windows 11 presents a complicated install with OS functions and user programs, it is not intuitive like Windows 10! .... Also, then, bombarded by online subscription services!
Clarification on options criteria and guidance on any necessary base line set up requirements, would be most helpful. HP could step in here with some AI logic; to assist and help solve issues with control and system functions, and some connected data transfer issues, given the unfamiliar upgrade environment!

I’m still waiting to sort out this Warranty
I was on the phone for one hour and 30 seconds
Message came through, sorry cannot help you at the moment please Phone back and it cut me off
A 2nd to iPhone I was on the phone for over 30 minutes
And I decided to put the phone down
As a pensioner, I can not afford waste of my money on the phone calls
but didn’t get answers ☹️
It would be nice if they phoned me and sort out this problem
I live in Hope

For £21.99 for told to reset the printer and it still doesn’t work so tried to sell a new printer 🙈

First. emails says best2serve not HP so was ditched as spam. Are you part of HP or a subcontractor?

Tried to contact by phone but got bogged down in automated system. I want a system that has a real person to speak to.

Replying to this involves a Google link. Why make it so complex?

I bought a new printer and I could'nt get it to print so I rang for help and a lovely girl took control of my PC and fixed all the settings and now I'm printing away happily

My problem was resolved efficiently and in a professional and respectful manner

Easy of use of the Web Site. I've used Best2Serve on a few occasions and can't fault the service.

I'm still waiting for my warranty extension...