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Design911 Reviews 

20,756
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 2,300 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently state that the online ordering platform is entirely straightforward, and products are securely packaged and delivered promptly to their destination. Consumers often praise the exceptional assistance provided by knowledgeable staff members who readily help with technical questions, accurate part selection, and advice. Some reviewers were not happy with unexpected delivery delays, extended waiting periods for missing components, and occasional fulfillment mistakes during order processing. A few consumers also pointed out troublesome courier mishaps or significantly longer than expected processing times before items were finally dispatched.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising the fast shipping times and... See more

Product

Consumers find product to be positive, highlighting great quality, perfect fits, and reasonable pricing.... See more

Service

Users describe positive interactions with service, highlighting prompt delivery, helpful phone support, and... See more

Order

Clients share satisfaction and positive opinions on order experiences, highlighting that the website is easy... See more

Quality

Reviewers mention positive feedback about quality, noting that items are exceptionally well manufactured and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bought a heater blower motor from Design 911 well over a year ago and even though it was fitted but never used Design 911 exchanged under warranty without any hassle Had to complete a little bit of... See more

Company replied

Rated 5 out of 5 stars

Excellent item and very reasonably priced. The quality is much higher than I anticipated and looks like it cost twice as much. Very happy with the postage time as well. Postage itself is possibly a li... See more

Company replied

Rated 5 out of 5 stars

Very helpful with the purchase of new tire pressure sensors and explanation that they should automatically work after a few miles. Took car for a run, picked up pressures then recognised wheel change... See more

Company replied

Rated 5 out of 5 stars

With the items I ordered being in stock the turn around from placing the order to delivery was just 2 days. I really appreciate the mails that I received to keep me informed as the order progresses. G... See more

Company replied


Company details

  1. Auto Parts Store
  2. Auto Body Parts Supplier
  3. Auto Machine Shop
  4. Car Accessories Store
  5. Car Equipment Accessories Store

Written by the company

Design911 is renowned as a leading supplier of dedicated parts for Porsche enthusiasts, catering to a wide range of Porsche models. From the classic 356, 912, and iconic 911s to the cutting-edge Macan, Panamera, and the electric marvel, the Taycan, we've got you covered. Operating from strategically located distribution centers in both the United Kingdom and the Netherlands, we are well-equipped to meet your Porsche parts needs. We proudly hold the distinction of being the largest Porsche parts specialist serving garages, workshops, and body shops across the industry.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

21K reviews

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4.7

All reviews

(20,756)

2,429 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service

Always excellent service from Design 911, great stock, fast delivery. You only find out how good a company is when things don't go to plan...I had to return parts after a job cancellation. Returns procedure was simple, great communication and fast refund. Thanks for not making life more complicated than it needs to be!

August 11, 2026
Rated 5 out of 5 stars

There is no substitute....

High quality product and at a sensible price

August 17, 2026
Design911 logo

Reply from Design911

Thank you for the great review, Barry!

We’re delighted to hear that you’re happy with the quality of the product and the price. We really appreciate your business and look forward to helping you again.

- the Design911 team!

Rated 5 out of 5 stars
Design911 logo

Reply from Design911

Thank you for your kind feedback, Barry!

It’s great to hear that you received excellent service and found our team helpful. We really appreciate your support.

- the Design911 team!

Rated 5 out of 5 stars

Good and fast delivery.

Good and fast delivery.

August 17, 2026
Design911 logo

Reply from Design911

Thank you for the 5-star review, Andrea!

We’re pleased to hear that everything went smoothly and that your order arrived quickly. Thank you for choosing Design 911!

- the Design911 team!

Rated 5 out of 5 stars

Yea Design 911

Yea Design 911, cant beat them really, from asking a simple question about the correct parts needed for a suspension job to a magnetic oil bung - top shelf treatment, thanks 911 !

August 24, 2026
Design911 logo

Reply from Design911

Thank you for such a fantastic review!

We’re really pleased to hear that our team has been able to help, whether it’s identifying the correct parts for a suspension job or something as simple as a magnetic oil drain plug. Providing knowledgeable and helpful service is exactly what we aim for.

Thanks again for your continued support – it’s greatly appreciated!

- the Design911 team!

Rated 5 out of 5 stars

Competitive Prices and prompt delivery. I chose Design 911 for the competitive…

I chose Design 911 for the competitive price of the parts for my Boxster. They were delivered promptly within the stated delivery window. What could be better. Thank you.

August 14, 2026
Design911 logo

Reply from Design911

Thank you for the great review, John!

We’re really pleased to hear that you were happy with our competitive pricing and that the parts for your Boxster arrived promptly and within the expected delivery window.

Thank you for choosing Design 911, and we look forward to helping you again in the future.

- the Design911 team!

Rated 5 out of 5 stars

Very helpful and shipped parts in 3…

Very helpful and shipped parts in 3 days form the Neithlands to Ireland

August 14, 2026
Design911 logo

Reply from Design911

Thank you for your review, Darren!

It’s great to hear that you found our team helpful and that your parts arrived in Ireland quickly. We really appreciate your business and hope to assist you again soon.

- the Design911 team!

Rated 5 out of 5 stars

Just good staff and helpful

Just good staff and helpful

August 14, 2026
Design911 logo

Reply from Design911

Thank you for the kind review!

We’re delighted to hear that you found our team helpful. We really appreciate your feedback and look forward to assisting you again in the future.

- the Design911 team!

Rated 5 out of 5 stars

Very fast delivery!

Very fast delivery!

August 21, 2026
Design911 logo

Reply from Design911

Thank you for the great feedback!

We’re really pleased to hear that your order arrived quickly. Thank you for choosing Design 911, and we hope to assist you again soon.

- the Design911 team!

Rated 2 out of 5 stars

Website Needs Clearer Guidance on Compatible Parts

I find it difficult to search for the correct parts on the website. It would be helpful if each product page clearly showed any additional parts required for installation or use, with the option to add compatible parts to the basket at the same time.

For example, I ordered a replacement windscreen washer part but was unaware that I needed to purchase another component to use it. If this had been clearly indicated, I could have ordered both parts together. Instead, I only discovered this during installation and then had to place another order and wait for it to be dispatched and delivered. Improving this feature would make the ordering process much easier and save customers a lot of unnecessary inconvenience.

August 21, 2026
Design911 logo

Reply from Design911

Thank you for taking the time to share your feedback.

We’re sorry to hear that it wasn’t clear when ordering that an additional component was required to install the part. We completely understand how frustrating it must have been to only discover this during installation, resulting in the inconvenience of having to place a second order and wait for another delivery.

Your suggestion regarding clearly displaying required or compatible parts alongside products is very helpful, and we will pass this feedback on to our team for consideration as we continue to improve the website and ordering experience.

Thank you again for bringing this to our attention, and we hope we can provide you with a smoother experience next time.

- the Design911 team!

Rated 4 out of 5 stars

Odometer gears replacement.

Even the small gears within your odometer can be found at Design 911: ordering them was a lot easier than replacing the gear in the odometer itself.

August 21, 2026
Design911 logo

Reply from Design911

Thank you, Peter. We’re pleased you were able to find the small odometer gears you needed through Design911. Some Porsche repairs can certainly be more challenging than ordering the parts, so we’re glad that side of the process was straightforward.

The Design 911 Team

Rated 4 out of 5 stars

Great order platform

Great order platform, regular emails about the status of the ordered parts, but on your account it doesn’t recognise if you are a club member of design 911 club, so now discounts applied. The status of the ordered parts is not visible on my account so it doesn’t reflect the content of the emails about the order.

August 21, 2026
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Reply from Design911

Thank you for your honest feedback. We’re pleased to hear you found the ordering platform easy to use and appreciated the regular order status emails.

We’re sorry to hear the Members Club discount and online account order status were not as clear as they should have been. This is useful feedback and something we will review, as the online account should make the process easier, not more confusing.

Please contact us directly with your account details so we can check your Members Club status and make sure everything is set up correctly for future orders.

The Design 911 Team

Rated 5 out of 5 stars

Perfect Part

Perfect Part, fast delivery and support

August 14, 2026
Design911 logo

Reply from Design911

Thank you, Guido. We’re delighted to hear the part was perfect and that you were happy with the fast delivery and support from Design911.

The Design 911 Team

Rated 4 out of 5 stars

Quick delivery

Quick delivery of the part I required.

August 20, 2026
Design911 logo

Reply from Design911

Thank you, Bryan. We’re pleased to hear the part you required arrived quickly. We appreciate you choosing Design911.

The Design 911 Team

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