Direct Assurance Reviews 

We used "Merci Victor" for a temporary car insurance, which they never allowed us to turn into a permanent one. Every week they found new things that were wrong with the documents, to avoid insuring the car on my highest bonus class that I have with every other insurance. I just recieved an automated email "your documents were found invalid", costing me hours for procuring and translating proof of my bonus class. When I had brough all the documents, in French, to the online server, they decided to cancel the contract without explanation what was now missing. Of course that means having paid 200 euro for 1 month of car insurance, because fees and courtage and such...clever business model.
In my experience online insurances are designed to make things easier. This one does the opposite as you can't get hold of a real person.

Cette compagnie d'assurance fonctionne entièrement en ligne. Il devrait donc être possible de demander des modifications de contrat par ce biais, et non uniquement par téléphone. D'autant plus que je suis obligé de vous rappeler à maintes reprises, car vous ne cessez de me dire que votre système est en panne.
This insurance company is totally on line. You should therefore be able to request contract amendments on line and not soley by telephone Especially as I have to call you back many times because you keep telling me your system is broken!!

My earlier 1 star review was clearly a mistake. Canceling or stoping a car insurance is not something you should do in France. It was clearly a mis communication between my new assurance and the direct assurance. Hope it helps future subscribers.

Operatrice competente et agreable au telephone.
Essaie de trouver une solution a nos demandes

The most appalling company I have every had the misfortune to deal with.
My claim never dealt with.
Missed appointments.
Pedantic staff.
Unhelpful and rude.
Claim never investigated nor satisfied.

TOP!!!!!!!!!!!!!!!

Bloquant à la souscription (document en traitement sur l'application). Résolu rapidement en appelant Direct Assurance.

This company is a scam Don’t trust them they bulshit

Beaucoup d'attention de la part de on interlocutrice. Entretien convivial et professionnel

The worst insurance company in France! Had to pay out of pocket twice with all-risk insurance! #InsuranceWoes

Avoid this company! They charge hidden fees and don’t tell you about them. They take the money from your account even though insurance is canceled. Then they collect their money through intrum. Scam. Avoid Victor Merci as well, this is their partner.

Explication simples. Prend du temps pour son interlocuteur et montre une grande disponibilité. Super

They are completely incompetent, obtuse. I think they must be deliberately being difficult to avoid paying contracts and cancelling them. They are impossible. Avoid.

Très bon relationnel envers les clients très bon tarif pour un maximum de garanties.

Great experience

I have recently, unfortunately, had to claim for a windscreen replacement.
I have a complimentary insurance that requires proof of my insurance and a letter or email from Direct Assurance to reclaim my franchise.
It's very difficult to contact them directly by email. Email is best for me because my French is not the best.

good prices, very fast implementation

La dame était très serviable

Direct assurance is the worst, I paid 400 euros for someone opening my door .
They refused to pay any money back .

I talked to their sales advisor to ask what happened to my insurance, she refused to pass the call to her manager, then lied about it , told me her manager will call me back the same afternoon . Nearly one week passed, I still did not receive a call or an email. It is really bad client service I have experienced for 6 years. I will not use them anymore. I would rather pay more to another company that this company who only interested in taking my money but not doing their job correctly.