Currys PC World 

huge fridge freezer in the middle of her kitchen! Is this how you treat all ur elderly customers???? It’s only because we chased nearly everyday that we finally got to get refunded. You made no communication other then emails and texts stating it was out for delivery even though you apparently never had the product in stock!!!!!

Absolutely useless!!! Tried to order a speaker from them twice. First time, their website said it was in stock, I got an email a few days later saying that it wasn't but they'd have new stock coming in the week after. That next week, I got another email saying that they would only get stock two weeks later.

I asked for a refund and ordered a different speaker. Again, on the website, it said that the speaker was in stock. A few days later, I was then told that it wasn't in stock and that they could not tell me when my speaker would be available again.

They are absolutely useless. With so many other stores selling the same products, do NOT bother with Currys PC World unless you want a headache....

They couldn’t care less! Recently purchased LOGIK intergrated washing machine. It leaked after 4 washes. Rang up to report it, only to get a lady who really didn’t give a hoot (that’s putting it politely). She booked me in for a repair for my week old product, following a cancellation.

So, I patiently waited another week for my booking only to find out that on the day we weren’t actually booked in t all. Turns out, Curry’s booking system doesn’t align with the external company who do the repairs. So, the original lady lied, she doesn’t have access so couldn’t have checked for cancellations.

Why curry’s didn’t give me the booking number in the first place is beyond me!

Also, after you go through the never ending ‘press 1 etc’ you will be on hold with Curry’s 30 mins or more. Utter time wasters!

Get it together Curry’s!!!

I bought phone phone online and chose it to be delivered at home. I got text from Royal Mail that they would deliver it on 31/3/2021 between 10:30-2:36pm. I waited on that day, but nothing came. Finally on 3/4/2021, I saw a postman coming.So, I waited at the door but,she didn’t knock and she just dropped a plastic and left. I got email saying that the item has been delivered. I couldn’t believe I got only the plastic wrap delivered inside the transparent Royal Mail plastic. I ran after postman, but she said, that’s what she was given and the item is missing that’s why it is under the plastic. I don’t know what to think. I waited 30 mins to talk to someone at curry’s and all they said was they will have to investigate and it would take 2 weeks. My phone is broken and I use my phone for baby to watch videos. I don’t know if I will get replacement or refund from curry’s.

Cannot recommend Currys even if you're desperate. Poor service, unfulfilled promises, price match promise is a scam, absolutely impossible to get hold of if you have an issue. Simple cut and paste responses that do not address or even reply to your enquiry. Trying to deal with them is like being stuck in groundhog day!

After being given the run around with Currys regarding a faulty cctv system I would never, repeat NEVER use them again. I have been fobbed off and sent from one department to the other for over 3 months now. Disgraceful 'service' / treatment. I am still stuck with a faulty Swann system having purchased two of these. One had to be replaced after only one week and then the other failed because of a faulty P.O.E module not powering the cameras. Use this supplier at your own risk.

Have just had a great customer experience with Currys Business department (Dixons carphone B2B). They introduced a PS5 VIP draw so that ordinary people could have a chance of buying a PS5 console instead of all the scalpers buying them up and selling them for double. Got an email from the Croydon branch asking me to ring them and now 2 days later my son has received his PS5 just in time for his birthday. The delivery went through the Dixons Carphone B2B Business department who have been working tirelessly to get the PS5's delivered to Curry's customers. Parvinder Singh, an account executive who dealt with my order, went out of his way to help and answer all my questions. Well done everyone, you have a very pleased customer who will most certainly buy from you again.

Recently purchased a Samsung S20 online for my wife. Pick up in store in two days, great! Nope, 3 hours after the pick up was due to happen, I received an email to say that the didn't have the phone. Phoned customer services to be told that they didn't have the phone or any other S20 & couldn't say if they would ever get any. What makes this worse is the fact that two minutes before the call, I checked online & they still had them listed as available to collect or deliver. A very dishonest company selling items they don't have. I will never used Curry's PC World ever again & will actively discourage others from doing so too.

Without a doubt the worst customer services I have EVER received. Opened a new business account and placed an order for a printed for next day delivery. A week passed, and when I contacted them they informed me their supplier cannot deliver and to cancel my order...Now I am being told it will take 4-5 days to raise a credit and longer to credit the £500+ to my bank account. The only contact or web chat which answers is the new business line who refused to deal with your query and cut you off rather than transferring. Their call centre managers refuse to act as an escalation pint or even to take calls and my email complaint has gone unanswered. £500 is a lot of money to small businesses and their is no legal or moral reason this should not be transferred to my account immediately. You didn't even progress the order as it transpired you had no stock.

I have tried numerous times to actually get someone to listen to my complaint or an email to send my complaint to, Currys don't care. Shocking customer services and prices. I will be using AO in future

Purchased a laptop from currys, its still under warranty, but is faulty and keeps crashing. Dealing with currys know how team today, to try to resolve the issue shows what currys really think about there customers. Simon 27817 if thats who he really is, showed zero know how and zero professionalism, actually shouting down the phone at me, I asked to speak to a supervisor, to which Simon refused. Simon seems to suffer from anger issues, which he should seek treatment for, instead of taking them out on currys customers. I will never ever, buy anything from currys or any of there connected companies again!

The absolute worst customer service I have experienced. Getting in touch with their customer service is a joke! Almost as if they don't want you to. The simplest of requests for the replacement of a part arrived damaged seems beyond them. Staff in dire need of training

I subscribed to Care and Repair . The dishwasher went wrong. The engineer was unable to fix it. We were sent a voucher. The voucher value was not enough to purchase a new one as promised in their adverts. So more to pay plus fitting charges. Then the wrong model was delivered...so they have my money no idea when I will be refunded. So I tried to re order but it tells me the e voucher is no longer valid. So now I will have to wait and hope that in time it will all be sorted. But no dishwasher for over three weeks.

Giving 1 star because there is no option for 0 stars.

Currys Essential Fridge Freezer stopped working after 1 week. It took three calls and two weeks for the (third party) repair company to look at the appliance - the engineer literally declared it unrepairable within 30 seconds and without even looking at it. It took 2 weeks to get the necessary "replacement code" from the third party repair company. I am now three weeks into a cycle of phoning them, giving them the replacement code, them saying that a replacement date will be confirmed within 24-72 hours, nothing happening, and me calling them again. Classics like (a) the back office blocked the replacement because the previous agent had not specified what was wrong with the appliance, (b) there was a stock issue - we thought it was in stock but it appears that it is not now in stock (c) i know the previous agent agreed to replace with a different model but this was blocked by the "back office"

This company is either systemically incompetent, or wilfully dishonest. The "escalation" procedure for speaking to a supervisor is "try phoning the same number again and a supervisor may pick up, but we cant transfer a call to anybody"

I placed an order for a tv and the order was confirmed and booked for delivery. On the day of delivery I had still not received an email about the delivery but the money had been taken from my bank account. When I queried this with Curry’s via online chat and a phone call, both employees told me the order was not completed and the money is still pending so contact PayPal. After speaking with PayPal that notified me that the transaction was completed, then I spoke to Curry’s again and they made a refund after a rude and blunt conversation. Will never use them again.

I have received excellent service from Currys for over 30 years. Bought a 75 inch Sony TV that kept turning off. Store manager told me to pick another, Sony was taken away 2 days later and my Samsung delivered at the same time. Last week I ordered a K7 pressure washer online with 3 to 5 day delivery. 24 hours later I got an email to say it would be delivered next day, 36 hours altogether

We will never shop at Curry's ever again. We had a terrible experience 17 years ago but thought things must have improved by now. HOW WRONG WE WERE! We bought a dishwasher 10 days ago online and the checkout process seemed simple and straightforward. However, after 3 failed deliveries of the dishwasher due to incompetence, lies and laziness, we ended up cancelling the order for a refund. This has inflicted so much stress that we can never look at a Curry's storefront or ad etc without experiencing PTSD. The only positive thing we'd like to say was that the customer service people we did manage to talk to were very helpful and professional. Overall, avoid. Not worth the stress! Shop elsewhere.

I've returned items because they are poor quality and Currys seem to think it's acceptable to send replacements instead of a refund!!!!!
I spent all day trying to speak to someone without success and then a webchat agent give me the same telephone number to speak to someone on.
I am really not impressed.

A damaged washing machine delivered to a clients address. I tried to get in touch with Curry's to return the item. However, If it's a faulty item you cannot deal with it over the webchat and you have called them. I spent an hour on the phone to Currys and each person kept telling me to call the next number. They are ridiculous with their customer service and return policy. I will not be shopping from Curry's again.

Washing machine damaged. Replaced next day with another damaged one. Delivery bad my kitchen was flooded by brain dead people installing the machine. Call center and live chats useless. ( Bang your head against a wall be better)