It is helpful to have direct in-app communication ability. I usually do get the right answer and back on my way pretty quickly. It is unclear how to submit requests for features within the platform.
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The staff I dealt with on the phone were very helpful especially Ashvin. I found that as someone who is not very computer literate, submitting documents was a bit difficult.
Company replied
Waiting cue for Dutch language service, so I chose English. I talked with Abhas from a service center near Delhi who was listening well, had good knowledge and solved my problem. I write this review t... See more
Company replied
One of the reasons I use Saxo is their excellent client service. Jaya is a shining example of that. She has excellent product knowledge and superb client communication skills. She knew exactly how the... See more
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Company details
Written by the company
Saxo is an international award-winning investment firm for investors and traders who are serious about making more of their money. Saxo’s clients enjoy broad access to global capital markets across asset classes on our industry-leading platforms. With headquarters in Copenhagen, Saxo has more than 2,300 professionals in financial centres around the world, including London, Singapore, Amsterdam, Zurich, Dubai and Tokyo.
What do we offer?
Written by the company
- Award-winning trading platforms
- To connect traders and investors to global markets, Saxo provides a suite of powerful online trading platforms: SaxoTrader, our award-winning platform for web, mobile and desktop, with access to our full range of trading products and advanced tools. SaxoInvestor, our all-in-one investment app, offering easy access to stocks, ETFs, bonds and more To try the platforms and practice trading, you can sign up for a free 20-day demo account.
- Find every product you want to trade
- Saxo offers an unparalleled product range of 71,000+ financial instruments, including stocks from over 25 countries, ETFs, online bonds and mutual funds, along with leveraged products such as CFDs, futures, FX, and options on stocks, indices and futures. With Saxo, you always get ultra-competitive spreads and commissions across all asset classes.
- Get inspired to trade and invest
- Trading is all about making informed, rational decisions. To keep our clients up to date, we provide a wide range of free inspirational content, including daily market commentary from our in-house experts, news, popular stocks, webinars and podcasts. Whatever your level of trading and investing experience, Saxo supports you with the knowledge you need.
- Our Story
- Since 1992, we have been on a mission to make the global financial markets more accessible to more people. Today, Saxo is a fully regulated and licensed bank under the supervision of the Danish FSA, holding broker and banking licenses in multiple jurisdictions. We are designated as a Systemically Important Financial Institution (SIFI) by the Danish FSA, and have an investment-grade rating from S&P. With offices around the globe, Saxo has local support teams on call 24/5 for technical and account support. We also provide helpful resources online in our self-service portal. If you’re interested in joining our 1.5 million+ clients worldwide, visit our website to open a Saxo account today.
Contact info
Philip Heymans Allé 15, 2900, Hellerup, Denmark
- home.saxo
3.6
Average
9K reviews
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Terrible communication.
I believe I had closed my mother's Saxo Trading account down about 6 years ago. About a year later I started to receive corporate actions on my mother's account. I contacted Saxo on several occasions over the years, to ask if my mother still had any stocks or cash in it, they said no, and that the account had now been fully closed.
About 3 weeks ago, I received an email, saying, that any cash or stocks must be removed from her account by the 4th September 2026, before access was denied.
It turned out that my mother's account had not been closed and there were still some Vodafone shares in it. After several more phone calls, I was told that my mother's account was valued at just over £70.00. Once costs had been added, she received £17.58.
August 26, 2026
Unprompted review
Reply from Saxo Group
Hi Andrew
Thank you for taking the time to share this – I’m very sorry to read about your experience, especially given the length of time and the conflicting information you were given.
This is not the standard of communication or service we aim to provide, and I completely understand your frustration around the account closure, the late discovery of the remaining Vodafone shares, and the final amount received after costs.
I’d really like to look into the specifics of your mother’s case so we can understand exactly what happened and see what, if anything, can be done now, as well as make sure we learn from this. If you’re willing, please contact me directly:
Email: stuh@saxomarkets.com
Phone: 0207 151 2033
I’ll review the case and come back to you personally.
Best Regards
Stuart
Reply from Saxo Group
Dear Sarkis,
Thank you for your review. We are pleased to hear that you find our platform easy and our team helpful and responsive.
If there’s anything else we can do for you in the future, please do not hesitate to reach out again.
Best regards,
Sofie, Saxo Bank
Yaya from Saxo did an excellent and…
Yaya from Saxo did an excellent and personalized job in supporting me with a string of questions
August 14, 2026
Unprompted review
I was very glad for the help and…
I was very glad for the help and support, as Yaya was very kind and she was very helping in finding a solution.
Many thanks!
August 21, 2026
Unprompted review
Reply from Saxo Group
Dear Ivan,
Thank you for taking the time to leave us a review.
We are very pleased to hear that you are satisfied with our customer service and the support provided by our colleague. We appreciate your feedback and are glad to have been of assistance.
We remain available by phone at +41 58 317 95 00.
Kind regards,
Saxo Bank Client Services
Transparent platform and excellent customer service
Very transparent platform, with complete information about costs. The trading conditions panel shows commissions, spreads and fees clearly for every instrument before you trade. Interactive charts make product research easy.
Customer service is also very reactive and genuinely helpful: I had a question about my accounts and custody fees and the agent was quick to clarify my doubts and proactively offered a solution. Clear, patient answers throughout.
August 21, 2026
Unprompted review
Reply from Saxo Group
Dear Giacomo,
Thank you for taking the time to share your feedback.
We are happy to hear that the clarity and transparency of our pricing and trade ticket information meets your expectations, and that the charting tools help with your research. It’s great to hear our team resolved your query promptly and offered a practical way forward. We will make sure your kind words are passed on.
If there’s anything else we can help with in the future, please do not hesitate to reach out again.
Best regards,
Sofie, Saxo Bank
I would like to sincerely thank the…
I would like to sincerely thank the Saxo Support team for their helpful assistance, responsiveness, and the positive experience I had interacting with your support team.
I would also like to make a small suggestion: if possible, I encourage Saxo to make greater use of visual guides, screenshots, and short video tutorials alongside written explanations. For many users, visual instructions can make it much easier and faster to understand how to navigate and use different parts of the platform.
Thank you again for your professional support, and I hope this suggestion can help further improve the user experience.
August 19, 2026
Unprompted review
Zero customer service
Zero customer service, they take 1 month to respond to an urgent query. Insane fees to transfer assets. They recently imposed an insane rule that you can only transfer money in a bank of your country of residence, big red flag for expat. Feels like an authoritarian dictatorship. Am done with these clowns
- - -
Since they commented after i posted my review, I am going to expand on it:
- they say they were not able to identify me, although immediately after posting the review i was asked to provide details about my identity and this was triggered but Saxo. Not surprised they cannot find their own clients.
- been a client for many years. Customer service has never been good, but it has recently degraded to subpar.
- “can only fund from your country of residence” is BS. Literally no other platform is imposing this kind of rule. Good luck when banking with neobanks that use IBAN from other countries where you don’t reside.
- funny how fast you reply to public criticism while open tickets on your platform remain untouched for weeks if not months.
August 3, 2026
Unprompted review
Reply from Saxo Group
Dear Client,
Thank you for sharing your feedback. I’m sorry that your recent experience left you frustrated. We take this seriously and would like to address each point and help put things right.
About funding from only your country of residence — after that first deposit from your country of residence, you can request approval to fund and withdraw from additional countries (for example due to nationality, work, frequent travel, a second home, family support, or legitimate banking arrangements).
We appreciate your understanding that this policy helps us verify account ownership, evidence the source and destination of funds, reduce cross-border and financial crime risk — protecting your assets and meeting Saxo’s compliance obligations.
Regarding outgoing securities transfer, our fees cover two key aspects: third-party charges from custodians and market systems where applicable, and the operational work to verify ownership, block positions, coordinate with the receiving broker, and reconcile the transfer.
As we are unable to identify you through this channel, please reach out to us if there are outstanding matters so that our service associates can take it from there: https://www.help.saxo/hc/en-sg/articles/360001255683-How-do-I-request-support
Your experience matters to us, and we appreciate the chance to make this right.
Best Regards,
Julie, Client Service
Happy with mr Ahbas assistance
I was served by Ahbas on a matter of order placement. He was very aware of the urgency of the matter. While I could not wait on the chat room for the response. He tried to reach me on the phone and subsequently email. He even followed up on later days to make sure that my enquiry was resolved. I am happy to receive such great customer service and assistance. Thanks Ahbas.
August 8, 2026
Unprompted review
Reply from Saxo Group
Dear Wen Wen,
We are delighted to hear that Abhas recognized the urgency of your order placement, reached out proactively, and followed up to ensure your inquiry was fully resolved.
We’ve passed your feedback to Abhas and his manager; your recognition means a great deal to the team and motivates us to continue delivering the services clients expect.
Thank you once again for making our day with this feedback!
Best Regards,
Julie, Client Service
very helpful and attentive agent
very helpful and attentive agent. He resolved my issue. Very proffesional.
August 14, 2026
Unprompted review
Reply from Saxo Group
Hi David,
Thank you for taking the time to share this.
Delighted to hear the agent was helpful, attentive and got everything resolved for you – that’s exactly how we want every interaction to feel: professional, but still human.
Since your experience has been so good, if you have friends, family or colleagues who might benefit from using Saxo, you’re very welcome to refer them. You can do this directly from the platform:
My Profile → Refer a Friend
If they open and fund an account, you’ll both be eligible for referral benefits of GBP 500 each in Commission Credits, according to the current campaign in your region.
Thanks again for your feedback – it really does mean a lot.
Best regards
Jaya Satija
Eirik was extremely helpful,and quickly…
Eirik was extremely helpful,and quickly and efficiently helped me to trade a stock that was not yet listed on the platform. 5 stars.
August 14, 2026
Unprompted review
Reply from Saxo Group
Hi Turlough,
Love this – thank you for sharing!
Eirik will be absolutely chuffed to hear your feedback. Helping you get a stock traded that wasn’t even listed on the platform yet (and doing it quickly and efficiently) is exactly the sort of service we want you to experience, so 5 stars very happily accepted.
Since your experience has been so positive, if you have friends, family or colleagues who might benefit from using Saxo, you’re very welcome to refer them. You can do this directly from the platform by going to:
My Profile → Refer a Friend
If they open and fund an account, you’ll both be eligible for referral benefits of GBP 500 each in Commission Credits, in line with the current campaign in the UK region.
Thanks again for taking the time to share your experience.
Best regards
Jaya Satija
gave me the information i needed
August 10, 2026
Unprompted review
Reply from Saxo Group
Dear Didier,
Thank you for your review. It’s great to hear that you found the information you were looking for, and we’re delighted we could assist. If you have any further questions or if there’s anything else we can help with - please don’t hesitate to reach out again in the future.
Best regards
Sofie, Saxo Bank
Abhas was knowledgeable & efficient
Abhas was knowledgeable & efficient. He quickly understood what my problem was, clearly explained the solution to me and provided the solution within minutes. Very impressive
August 10, 2026
Unprompted review
Reply from Saxo Group
Dear Marcus,
Thank you so much for your great review. We are so happy that you took time to review us and especially our good colleague Abhas! If you are ever in need of assistance again, please do not hesitate to reach out.
Best regards
Henrik, Saxo Bank
My experience was only as good as it…
My experience was only as good as it was because of Jaya, she kept me informed and worked hard to get the transfer done. She is a great asset to the Saxo business.
August 7, 2026
Unprompted review
Reply from Saxo Group
Hi John,
That’s incredibly kind of you to say – thank you.
Jaya will be absolutely delighted to hear this. Keeping you updated and pushing to get the transfer over the line is exactly the sort of service we want to deliver, so it’s great to know it made a real difference to your experience. Comments like yours genuinely help recognise the people who go the extra mile.
Since your experience has been so positive, if you have friends, family or colleagues who might benefit from using Saxo, you’re very welcome to refer them. You can do this directly from the platform:
My Profile → Refer a Friend
If they open and fund an account, you’ll both be eligible for referral benefits of GBP 500 each as Commission Credits, in line with the current campaign in your region.
Thanks again for taking the time to share your feedback – it really does mean a lot.
Best regards
Jessica
Excellent customer service
Excellent customer service. Professional and knowledgeable. Great trading platform.
August 7, 2026
Unprompted review
Reply from Saxo Group
Hey there,
It’s excellent to know you’ve been happy with the service and the platform – thanks for taking the time to share your experience. These feedbacks really mean a great deal to us.
If you have friends, family or colleagues who might also benefit from using Saxo, you’re very welcome to refer them directly from your account via My Profile → Refer a Friend. Should they open and fund an account, you’ll both qualify for £500 each in Commission Credits, in line with the current referral campaign in the UK region.
Best regards
Jaya Satija
Reply from Saxo Group
Dear Tanya,
We are delighted to hear that you were satisfied with our customer service.
If you have any further questions or need any assistance, please do not hesitate to contact us.
Kind regards,
Ivonne Ӏ Saxo Bank
The overall experience was positive
The overall experience was positive. Charlotte did an excellent job overriding some illogically convoluted rules of the Saxo Bank
August 5, 2026
Unprompted review
Reply from Saxo Group
Hi there,
Pleased to hear your overall experience was positive, and that Charlotte was able to cut through some of the overly complex rules on your behalf – that’s exactly the sort of practical help we want to provide.
If you know any friends, family or colleagues who might appreciate the same level of support and platform access, you’re very welcome to refer them directly from your account via My Profile → Refer a Friend. If they go on to open and fund an account, you’ll both be eligible for £500 each in Commission Credits, in line with the current referral campaign in the UK region.
Thank you for the lovely feedback!
Best regards
Jaya Satija
The coustomer experiencie was great
The coustomer experiencie was great. Very good understanding of the situation and treat. Thanks Neeraj!!
August 6, 2026
Unprompted review
Reply from Saxo Group
Dear Charly,
Thank you for your lovely review! We really appreciate you taking the time to share your experience, and we’re delighted to hear you had a great customer experience with Neeraj. Should you be in need of assistance another time, you are always welcome to contact us again.
Best regards,
Sofie, Saxo Bank
I was happy for number of reasons.
I was happy for number of reasons.
1. Very clear and strong security check to validate that I was the right person.
2. Great understanding of my issue.
3. Clear and excellent guidance to address the issue.
4. Very courteous call.
August 5, 2026
Unprompted review
Reply from Saxo Group
Thank you very much for your kind feedback and for choosing Saxo. We’re glad to hear you felt secure, well understood, clearly guided, and well treated on the call.
If you need any further assistance, we’re here to help.
Kind regards,
Saxo
Not getting executed by the price seen…
Not getting executed by the price seen on screen! Worst execution on my trade! A joke… this is mot margin trading.. 1-1 I leveraged products and getting bad execution is a joke
August 4, 2026
Unprompted review
Reply from Saxo Group
We’re sorry to hear about your experience and understand how frustrating poor execution can feel, especially when you are trading 1:1 leveraged products.
Let us know if we may contact you directly. We’ll investigate the execution and come back to you with a clear explanation.
If you have any other questions or need further support, we’re here to help.
Saxo
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