I received my dress and it doesn't look anything like the picture. I took it to a seamstress and she stated the front panel is placed wrong and the sides where it is to flow away from the body is cut to low so it does fall soft. The lace is not very structured for the trim and falls over. And they took 3 months and won't refund. I am paying another $180 to remake the dress. I wish I could upload the picture of the advertised dress and what I received.
I order a dress - and shortly after they called to check the measurements. I gave them the measurements I had already given on the order and then double checked the delivery time. I paid for Expedited Shipping because I ordered the dress for a Gala Charity event. They told me I would have the dress by 21st February. I didn't think any more about it until I sent an email to check that the dress would be ready. They told me on LiveChat that it would be ready and by email too. I ordered shoes a week later and asked them to ship them with the dress as they were for the same event. Emails telling me it was a holiday and nobody was in the factory and so shoes would not be ready and would I accept a March 2nd delivery if they gave me a gift to go with them. I accepted that since at that point I had no idea of the kind of company I was dealing with. On Thursday 20th February two days before the event I spoke to 'Pency' on LiveChat who assured me that the dress had been shipped (even though it still said 'processing' on the account on their webpage). She said that the shipping people don't usually give them a tracking number until 2-3 days later....I said 'But the dress should be here by then!!!!' Her response was 'don't worry dear your dress will be there'.
It wasn't. It simply didn't arrive. I contacted them by email to tell them I didn't want the dress since they hadn't sent it in time and they had promised they would. I also spoke to them online. I got email responses telling me the dress was ready and it was unfair of me not to take it when they had worked 'day and night' to get it ready. I said I just wanted a refund. They kept telling me they would report my case to a manager. This went on for a week. I spoke online and again this 'Pency' person told me the dress had shipped. It hadn't and in any case I simply didn't and don't want the dress now. No dress and no refund. I've contacted PayPal and it's in their hands.
Second case was the shoe order. Also did not arrive....also 'report to the manager' and still no news.
I am so shocked that this company hasn't been shut down. Can't anyone do something about the amount of bad reports it's getting? I am pretty sure that all the reviews that are good are written by their own people or at the very least people they pay to say something good. You can tell because the names are Western names but the review is written in stilted English.
I hope very much that these people are taken to task for their awful business. People ordering wedding dresses and prom dresses - such important events and these people are ruining them.
What can I say? Dress arrived with beading missing, the hook missing from the hook and eye, stitching coming undone, the decorative beading that was supposed to be under the bust stretched from bust to waist, making the rest of the dress hang dreadfully. The back was supposed to be scoop back down to the waist but what I got was a straight back at bust level. it didn't fit - very badly sized and bore no resemblance to the "made to measure" measurements I'd given them. It was dirty when it arrived. The material was cheap so instead of draping my figure with rolling pleats it fell in a rather awkward A line.
I told them of the quality issues and the fact the dress was actually substantially different to the one in the picture and they responded with "we think it looks good!". It does not look good. Now pursuing a chargeback through the bank to get my money back as they are refusing to refund. I'd be better off getting something from Shanton.
I bought my daughter's flower girl dress from Dressale. I know this site from a friend of mine, and when I see the price I was flatted because it is cheap and the style of the dress is great. And the dress shipped very quick and fit my daughter. I wish more people will know this site
I ordered 2 dresses in IDENTICAL size. One dress arrived in completely wrong colour, but at least correct size. Second dress is 2 sizes too small in the Bust area with broken zipper, horrible embroidery, completely different colour and design to the original. Dressale refuse to aknowledge any of the faults, nor to pay the full refund as clearly stated in their return policy for the above mentioned faults. The company is a FRAUD! Every positive comment you see on any review site is either posted by themselves, or by someone they paid to post. Professional dressmaker inspected both dresses and confirmed how UNPROFESSIONAL and totally unacceptable they both were, she was stunned how anyone can pass something like that as quality. I would NEVER EVER bought anything if I read all the negative reviews out there BEFORE I placed my order. Every word people say how Dressale treat customers and refuse to refund money for a total rubbish products is complete truth. I received the same set of rubbish emails in response to loads of pictures and video evidence. More than enough proof was supplied yet Dressale continue to deny that the size is incorrect and cover up with "hand made" approach for all other faults. The Company acts under false advertising, breach of copyright and Fair Trade!
DO NOT ORDER FROM THIS SITE!!! I ordered a wedding dress from them. When it arrived it was a complete mess. The embroidered deign was off center, the sheer back was twisted so it wouldn't lay flat. The hem was uneven and not even sewn in spots. There were threads hanging everywhere. The "built in bra" was about 12 inches to high. They would not do anything to make it right and they refused to refund. I was a few weeks from my wedding with no dress. I really don't recommend anyone order from them.