Absolutely disgusted with service.
Ordered my dress with on 10th February which gave 8 weeks leeway for my event which is on the 7th April. Was emailed saying it would take approx. 30 days to be made and sent. Weeks passed and I didn't hear anything from them, so emailed them about 5-6 weeks after my order to ask when the dress would arrive. Only to receive a reply of 'don't worry your dress will arrive on time'. Emailed them again a few days later only to receive the same reply. Event is now in 5 days and still no email to say whether the dress was sent, so I spoke on the 'live chat' with an assistant and they said the dress would be shipped the day BEFORE the event! When I said that would be no good as the dress would not arrive on time they only replied with 'sorry' and gave me no advice on what to do next. I asked them if I could cancel my order, but have received no email as to whether they have done so or whether they were giving my money back. I am absolutely disgusted with the way the company have handled this considering a friend of mine ordered a dress from the same place 2 weeks AFTER me and receieved it almost 2 weeks ago!
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