NEVER USE TrueStory when you’re making a gift to someone, unless you don’t like that person very much and you want to make sure they have a bad experience. I have received a giftcard and the venue w... See more
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The course was nice and Mr. Hanykyr was taking the time to explain some Basic elements to create a better understanding for how to use the Camera and made little exercises to see where you stand. It... See more
Company replied
My husband loved the experience. Due to our request, the experience was provided in English. The team ensured that we had a very good experience in all respects. Very much recommended to everyone who... See more
Company replied
Hej Tak for super god behandling og komunikation vedr. kontakt og reservation til Det store sønderjyske kaffebord. Med venlig hilsen Carsten A. Rahr.
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Company details
About Truestory
Written by the company
Truestory is your experience platform where people come together to discover, share, and create unforgettable memories.
We believe the best things in life aren’t material possessions – they’re experiences. Together. With the people you love. Moments that last a lifetime.
Our carefully curated selection of authentic, local, and unique experiences is made possible by our dedicated Truestory hosts, who guide and inspire every guest.
Since 2011, Truestory has been loved by our customers and is now live in Denmark, Norway, Sweden, and Germany.
Discover your next unforgettable experience at truestory.dk, truestory.no, truestory.se, or de.truestory.com.
Truestory – Experience (more) together.
Contact info
Søren Frichs Vej 40C, 1.th, 8230, Åbyhøj, Denmark
- info@truestory.com
- truestory.dk
3.5
Average
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
NEVER BOOK EXPERIENCES with TrueStory
NEVER USE TrueStory when you’re making a gift to someone, unless you don’t like that person very much and you want to make sure they have a bad experience.
I have received a giftcard and the venue where I booked the experience, cancelled last minute due to illness. That would be totally fine, as sickness happens. The venue said I should contact TrueStory for rebooking or refunding. I contacted TrueStory about it almost a month ago and no answer. The only thing I received it’s an email saying that I might experience a delay in getting an answer. A delay I would consider a week or maximum two, almost a month without an answer is already ridiculous. Completely AWFUL company!!!!!
July 31, 2026
Unprompted review
Reply from Truestory
Hello Anda,
First of all, I want to sincerely apologize for this terrible experience and the long wait. I completely understand your frustration—waiting nearly a month for a response, especially after a last-minute cancellation by the venue, is unacceptable. This is certainly not the level of service you should expect from us or that we aim to deliver.
To be completely transparent with you: we are currently going through a major restructuring process to prepare Truestory for the future. During this transition phase, we have unfortunately experienced severe delays in our customer support. We deeply regret this, and we are actively onboarding new personnel right now to clear the backlog and restore our support to the quality you deserve.
This is not meant as an excuse, but rather to let you know that we are fully aware of the situation and working with everything we have to improve it as quickly as possible.
We want to resolve this for you swiftly and smoothly. Please write directly to support.de@truestory.com with your voucher or order details, and we will prioritize your case to get your refund or rebooking sorted out without any further hassle.
We apologize once again for all the inconvenience and frustration this has caused you. We are doing everything we can to make things right.
Best regards,
Rex M. / Team Truestory
The course was a good Experience
The course was nice and Mr. Hanykyr was taking the time to explain some Basic elements to create a better understanding for how to use the Camera and made little exercises to see where you stand. It help to get more secure in how to use several functions.
March 5, 2026
Reply from Truestory
Hi Tina,
Thank you for your review!
We’re glad to hear that you had a good experience with one of our experince hosts and that the course helped you feel more confident using your camera.
We appreciate you taking the time to share your feedback.
Kind regards
Louise // Truestory
Do not buy their beer tasting…
Do not buy their Mikkeller beer tasting experience (through this ironically named company, truestory). They will sell you as many tickets as you like, but there are no beer tasting experiences. Just an email that says you are on a waiting list with no indication when there will be an available date.
August 15, 2024
Unprompted review
Reply from Truestory
Hi K,
Thank you for your review.
I’m sorry if it has not been possible for you to schedule your experience within the period your gift card is valid. We are in regular contact with our hosts about new dates for their experiences.
Some experiences unfortunately have fewer dates throughout the year for various reasons—even though we would love to offer experiences every day. It is correct that, in the case of an empty calendar, we offer the option to join a waiting list. You will then receive automatic notifications the next time new dates are available. I can see that Mikkeller has so far held beer tastings 1-3 times a month this year.
A purchase is valid for 24 months, so we can sell gift cards for the experience even if there are not constantly available dates to book, though we naturally strive to provide this if possible.
If you do not wish to wait for new dates for your experience, you can either exchange it for another experience or request a refund.
Please feel free to contact info@truestory.dk if you need further information or assistance.
Have a great day.
Best regards,
Louise // Truestory
Super god service fra Louise
April 29, 2024
Unprompted review
Reply from Truestory
Hej Malene,
Tusinde tak for din anmeldelse.
Jeg er glad for, at jeg kunne hjælpe dig med din henvendelse.
Hav en skøn dag!
Oplev sammen!
Bedste hilsner
Louise // Truestory
Nice customer service:)
March 1, 2024
Unprompted review
Reply from Truestory
Hi Amir,
Thank you so much for your kind words! Providing great customer service is always our top priority. If you have any further questions or need assistance, please feel free to reach out to us. We're here to help!
Have a nice day.
Best regards
Rikke // Truestory
Worst experience ever
Worst experience ever. Bought as a gift for a friend. You have to spend days to be able to make a simple booking at a restaurant. It is impossible to hear from them in days. Never buy anything from them. We bought this to make friend happy instead we all ended up being frustrated...
February 2, 2024
Unprompted review
Reply from Truestory
Hi Soren,
I'm sorry to hear about your frustrating experience. It's disappointing when a purchase intended to bring joy ends up causing stress and inconvenience.
Based on your description here, I assume that you have purchased or received a giftcard for Madklubben. On our page, it is written, that we have up to 2 business days to send the payment code that you will use. Unfortunately, Madklubben cannot process our codes in their cash register system, and we have to handle these manually. This information is written on the page before making the purchase.
You can email us to receive the code and subsequently get a refund from Madklubben. I look forward to hearing from you.
I apologize for the inconvenience.
Have a nice day.
Rikke // Truestory
God service :)
November 30, 2023
Unprompted review
Reply from Truestory
Hej Christian,
Mange tak for din anmeldelse!
Jeg er glad for at du har haft en god oplevelse med vores kundeservice. Vi står klar til ar hjælpe i fremtiden!
Rigtig god dag og glædelig jul.
Oplev sammen!
Bedste hilsner
Rikke // Truestory
Mikleller beer tasting
Went to a Mikleller beer tasting, very friendly staff and super interesting along with great beer!
The tasting was in English and the host was very inviting :)
August 16, 2023
Unprompted review
Reply from Truestory
Hi Bergþór,
Thank you very much for your nice review, we really appreciate it!
Have a great day.
Best regards
Rikke // Truestory
Hjælpsom og straight-to-the-point…
Hjælpsom og straight-to-the-point support.
Hurtigt svar og imødekommende attitude.
June 15, 2023
Unprompted review
Reply from Truestory
Hej Anders,
Tak for din anmeldelse. Jeg er glad for at du har fået straight-to-the-point support.
Vi håber at se dig en anden gang !
Oplev sammen
Bedste hilsner
Rikke // Truestory
Very fast and positive response
Very fast and positive response.
Extremely happy with the service.
Thanks Louise and team.
June 5, 2023
Unprompted review
Reply from Truestory
Hi Nepolean,
Thank you so much for your review.
I will pass it on to my colleague Louise. 😊
I am glad, that she could help you with your inquiry!
Have a nice day.
Oplev sammen
Bedste hilsner
Rikke // Truestory
My husband loved the experience
My husband loved the experience. Due to our request, the experience was provided in English. The team ensured that we had a very good experience in all respects. Very much recommended to everyone who has a passion to try out flying an airplane once in lifetime.
June 4, 2023
Unprompted review
Reply from Truestory
Hi Akhila,
Thank you for your review and I'm glad your husband had a good experience. We hope to send you on other memorable experiences.
Oplev sammen
Bedste hilsner
Rikke // Truestory
Idk if its a good idea for a foreigner…
Idk if its a good idea for a foreigner like me to be treated differently in this company. I ask for speaking in english so that I can ask for a refund of my ticket. And then i speak like lidt danish that asking if she can speak engelsk. And after that I clearly heard "No" and i response sorry just to make sure she will repeat again by saying No is somekind of british accent and then she disconnected the call. Im also a customer service before its not totally right to do that to your customers. Hoping this company employees teach their customers to be professional of their respective roles 🙏🏼 and thank you to the other girl that I spoke with that clarified the issue
I dont think you can ask a question in just 3 seconds and hung up right away. If she ask me if she can hear me several times it take a minute to do that.
But its ok now Its just very dissappointing that you can defend your colleague when I called and instead applogizing at all I didnt hear anything when I call back :) Im still ok after all rikke that youre responding and apologize Its just maybe next time improved connection Im worried to the other customers if thats the case :)( Im in a place earlier that I can hear clearly hehe)
April 11, 2023
Unprompted review
Reply from Truestory
Hi Viang,
I am very sorry for this experience that you have had on your call. Your description here is not the view we have of the call - there was very poor connectivity and my colleague couldn't hear you. She asked several times if you could hear her. We do not treat customers who speak English differently than others.
We speak English if you want and we just want to help.
I hope you can have a good day despite this misunderstanding in the conversation.
Rikke // Truestory
Can't recommend
Can't recommend, be really careful. I wanted to cancel an experience that would first take place in 6 month but the firm refused to refund the money. Only a few dates are offered for this experience why I could not find another suitable date. The customer service just reference the terms and conditions that are hidden in a long unclear text behind a link. Bla bla bla..would never book here again.
February 8, 2023
Unprompted review
Reply from Truestory
Hi Nina,
Thank you for your review.
We have written together about this. We do not refund purchases where you have booked a date of use. We offer that you can book a new date, or exchange the experience for something else.
Have a nice weekend.
Rikke // Truestory
Mega god service
January 24, 2023
Unprompted review
Reply from Truestory
Hej Michelle,
Tak for de pæne ord, og stjernerne.
Jeg er glad for at du har fået god hjælp ved din henvendelse.
Hav en dejligt weekend.
Oplev sammen!
Bedste hilsner
Rikke // Truestory
Great service!
Really appreciate the fast response and the ability to extend my gift. Thank you for doing this!
January 9, 2023
Unprompted review
Reply from Truestory
Hi Sotirios,
Thank you very much for your review. We greatly appreciate that. We are happy to be able to quickly help you in connection with the extension of your gift card.
Best wishes
Louise // Truestory
Best customer experience ever
Best customer experience ever! It was super easy to create the case and the reply to my request was replied and solved in less than one hour.
Really happy for it!
November 21, 2022
Unprompted review
Reply from Truestory
Hi Andreea,
Thank you very much for your review. I am glad that we were able to find a joint solution so that you can get off to a good start on your experiences.
Best wishes
Oscar // Truestory
very responsive and efficient support…
very responsive and efficient customer support service from Oscar who solved my query in one touch !
October 27, 2022
Unprompted review
Reply from Truestory
Hi Kelly,
Thank you very much for your review. I really appreciate that. I'm glad we were able to find a solution. Hope you have a really good gin tasting.
Experience together!
Best wishes
Oscar // Truestory
I like it
I like it, makes it esier to buy presents for those who have it all.
May 3, 2022
Unprompted review
Reply from Truestory
Hi Anders,
Thank you for your review!
We are glad, that you have been happy to shop on our website
Have a nice day.
The best of greetings
Louise // Truestory
Amazing support by Louise!
March 22, 2022
Unprompted review
Reply from Truestory
Hi Martyna,
Thank you very much for your review.
I'm glad we've been able to help you.
Have a nice day.
The best greetings
Rikke // Truestory
Super support 👌
March 16, 2022
Reply from Truestory
Hej Lotte,
Mange tak for de fem stjerner!
Jeg er glad, for at vi kunne hjælpe dig med din henvendelse.
Hav en skøn dag.
De bedste hilsner
Louise // Truestory
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