Dutyfreedepot reviews

Dutyfreedepot reviews

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Dutyfreedepot is complete rubbish and fraud.

All their cigarettes are fake. Moreover, they are extremely toxic. How can I prove? Well, they always stamp the same warnings on each pack and on each cartoon: "Smoking kills" and "Smoking can damage the sperm and decreases fertility". It means that they have only one device to print all their "genuine" labels. The taste of cigarettes is awful. It never feels like original and overdosing with extreme tar and toxic chemical fragrancies. I do hope I will be able to claim their illegal acitivity very soon. In case someone else would like to join this claim, please do not hesitate to e-mail me.
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Stole my money

Charged my card three times, never received product & when I called to figure it out they banned my account. They will take your money and give you nothing. Be careful!!! They must be paying for fake good reviews, DO NO USE!!!

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NOT DUTY FREE!! RIP OFF!! AND A FRAUD!!

This website is a huge rip off. They state duty free. Nothing ever mentioned about paying an outragious price at your door for duty! I bought 2 cartons of ciagrettes for retail price and was charged $63 at the door for "duty".

The website is also trys to be real sneeky. They sent me this email below after I purchased my order. :

Regarding your order:5****8 placed on 2/14/2014 at www.DutyFreeDepot.com


Please be advised that the name appearing on the credit card/Echeck/ACH holders' statement can be one of the following names:

For Visa:"www.Shoppingkings.com", "www.Perfume-online-store.net" or "+12097628506 VGOSI.COM SHANGHAI CN","GUI LIN TANG CHAO GUO SHANGHAI CN","+16506189558 UP4U.BIZ SHANGHAI CN"

For Echeck:"Synapse Merchant-SuperPet".

Sometimes depending on the bank statement format, this descriptor may appear only partially.

A new policy by our credit card processor may involve our bank calling you to inquire about the nature of your order at our Duty Free web store. In addition.

In case you are asked, please approve the purchase and at the same time please do not mention the nature of the item/s purchased if they are Cigarettes, Tobacco or Spirits but rather mention perfumes,cosmetic or accessories products.
Please Note: All cigarette orders will be shipped as follows: one or two cartons at a time per parcel, with a few days interval between them.
Should the first part of your shipment exceed the 21 business days period for arrival, please contact us directly at support@dutyfreedepot,com
If a dispute arises, we urge you to contact us in order to try and resolve this matter. If you have any questions about this order, please contact us at: support@dutyfreedepot.com Billing inquiries should be directed to: service@dutyfreedepot.com
Yours Sincerely,
The dutyfreedepot Team
www.dutyfreedepot.com Tel: +1 (800)-865-7043 Fax: +1 (866)-834-0724

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Not to mention, they want you to be discreet about the order you have placed. But yet when I got my order "right on the box" it states "CIGARETTES". One big rip off!

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Took a while to arrive, but got everything I ordered. California resident.

I ordered a box of Lucky Strike reds, two small bags of Clan rolling tobacco, and a small box (5 small bags) of Mac Baren Vanilla Cream pipe tobacco on February 13, 2014 online. I was order number 533186. It processed and I got a call on the 17th from them. It is now March the 3rd and I just received my order all in one large box.
I had read some negative reviews about the company while I was waiting for my order to arrive and was honestly very nervous, but it seems like all of the people that had problems getting their order are in Europe? I am a California resident by the way.
On the side of the package, it says:
RETURN- C.I.E. LTD. P.O. BOX 5048.
Rishon Letzion 75150, ISRAEL
Maybe this will be useful to those having issues?
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First order received promptly with no problems.

I had a bad experience last year with a Ukranian company but decided to try online purchase one last time. I have had no problems and received a very courteous and professional phone call from their office when there was a problem using a Spanish credit card. I've just placed a repeat order...... No I don't work for the company!
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Duty Free Depot DO NOT DELIVER ON THEIR PROMISES!

Ordered 2 cartons of More cigarettes as they don't sell them in Australia anymore, on the 9th October 2013, and my Visa was charged $104 straight away.

Phoned Australia Post 2 days ago as they don't allow tracking online of Registered International parcels, and was told the tracking number didn't even exist, but called again today, 13th November, only to be told that there is no record of it arriving in Australia, and that it hasn't left Israel yet where it is apparently coming from. I also phoned customs and it hasn't been siezed by them, which I would have heard from Australia Post first anyway, besides the fact it hasn't arrived in Australia, and found out that customs duty will cost more than I paid for the cigarettes, making it more expensive than buying them from my local store and receiving them straight away.

Although I have had prompt responses to my emails, and they have always been polite, they keep telling me that my order has been sent, with conflicting dates of 15th and 21st October. I'm on a disability pension due to a knee injury so I can ill afford to lose this money. It has left a very bad taste in my mouth, and is causing me quite some distress, as I was very wary about ordering online from overseas. If all went well I was going to place orders on a regular basis, so needless to say, I won't be ordering from them again. I can't say I can fault their customer service, just yet anyway, but I don't believe I will receive the order, nor do I believe I will be refunded unless they get the order returned to them, where-ever the Hell it is.

What I find difficult to comprehend, is why some customers have had a really good experience, while others have had nothing but problems. As far as I can see, they either are not legitimate (with fake reviews from their employees), or they really need to step up on the way they conduct their business.
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Better than not

Have had 2 orders. First was fine received whiskey with 10 days. Second order had two bottles. One came other didn't. Emailed them two days alter they sent another bottle. Second one took about 35 days
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No problems - Very Happy

I rarely write any product / website reviews and was nervous when I placed an order on dutyfreedepot.com due to all of the negative feedback! I placed an order approx. 2 weeks ago for delivery to Canada and received my order today. The item was very quickly delivered to Canada, I didn't have to pay any duties and the product was as described. A lot of people are saying that all of the positive reviews are from employees of dutyfreedepot.com but I can assure you that this review is based on actual customer experience. I have NO IDEA why others have had such issues, I will be placing another order tomorrow. If anyone doubts the validity of this review please feel free to contact me.
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Terrible experience!

If there is no star, we would rather give no star to this company. Please be careful they would charge your credit card without sending anything over!
Since it is happened and in order to protect our right and money, all people would contact the credit card company to dispute, then their customer support start to giving us threaten and keep asking for full amount.
If anyone who has never received anything for the goods that he or she plans to purchase, it's consumer's right to dispute the payment without any legal issue! Any company can't threaten any consumer for any reason but this company is doing such thing and do not treat consumers as human beings.
We strongly suggest you to stay away from this company, and don't waste your time and money on this terrible seller.
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BEWARE TERRIBLE COMPANY , PLEASE BEWARE !

Well where do i start ?
Ive had endless problems with this so called company !
Ive ordered from them and paid my dues but as youll proberly guess goods mmm some came through but most got seized even though i paid extra insurance in case of such matters and still they have given me the run around .

They are not replying to my emails saying because i send to many emails they have been coming up as spam on thee system its only an excuse i send an email wait a good 3 to 4 days and nothing so i send another nothing .

I look at my credit card account to find they have done like some other people have mentioned cancelled my orders BUT TAKEN MY MONEY .

They put on there website that ive been refunded yeah right nothing ive waited and waited nothing now im not getting any replies ive even tried using numerous email accounts i have to see if they will reply but you can all guess NOPE NOTHING .

I have no choice but to contact my credit card company to open a dispute over orders that they have cancelled or not arrived they have had my money but for no goods or refunds issued , they list it as refunded on there website ,just a big scam there so quick to take my money then the day after cancelled my order , but youve guessed right they took my money !

They have been playing games with me all along .
I just wish id read these reviews before i had parted with my hard earned cash .
Well we shall see if anyone will contact me via this method but i doubt it ive sent over 20 emails but now ive had enough there so quick to take your money but they just dont give a damn , one quick note i must add on my credit card the transactions come up as somewhere in china taking the money so it makes sence to put 2 + 2 together and this is most likely where the cigarettes come from as listed by someone else .

WELL IVE LEARNT THE HARD WAY PLEASE DONT DO THE SAME .

Dont take out any orders with them , even the extra insurance they say covers you in case of loss or seizure ,, because i was clearly told if they give you points because an order gets seized or lost they lose money by doing this , yeah right they get your money we get nothing , thats why they there , there in an win win situation .

Please dont buy from them you have been warned !

Lets see if they reply to this and lets wait for all the excuses , im ready for them if they reply via this method and not email itll go to show all there worried about is trying to save some face !

Dont take the risk and buy anything from this so called Company read the reviews they speak for themselves !

Lets see if they reply , an do the right thing for once and not just fob me off by putting refunded , lets see the monies in my account ,so far its 4 orders and money has been taken BUT NOTHING !

I just want my MONEY BACK NO IF BUTS OR MAYBES OR EXCUSES !
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ITS ILLEGAL-NOT REAL

THEY ARE NOT REAL. THEY WILL TELL YOU TO SEND COPIES OF YOUR DRIVERS LICENSE AND COPY OF YOUR CREDIT CARD FOR PROOF IF ITS YOU. THAT'S DUMB. THEY CALL YOU FROM OTHER NUMEBRS AND NOT FROM THE COMPANY. IF YOU CALLED ALL THREE BUSINESS NUMBERS THE SAME PERSON WILL ANSWER THE PHONE. PEOPLE WHO WORKS FOR DUTYFREEDEPOT.COM LEAVES MESSAGES ON THIS REVIEW PAGE, WHAT BUSINESS PERSON DOES THAT.
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NEVER HAD A PROBLEM

I have never had a problem with this company,
I order my items, pay by echeck and have them in 2 wks.
I get confirmation that my order went thru.
That is it.
I am + that if there where unhealthy substances being put in these cigs that this company would have been shut down along time ago.

Thank you dutyfree and keep up the good work.
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DutyFreeDepot.com sells Counterfeit China-made cigarettes!

This company advertises as a "duty free shop" offering authentic international cigarette brands at bottom dollar prices. DON'T BE FOOLED! The cigarettes you will receive will be illegal counterfeits smuggled out of China. These fake cigarettes are illegal and extremely dangerous to your health. Scientists who have analyzed Chinese cigarette knockoffs have found elevated levels of toxic heavy metals like arsenic, cadmium and lead, as well as human feces, saw dust, mold, insect eggs and rat droppings. These crooks operate out of Israel and are therefore beyond the reach of any international law enforcement agency.

I received 2 cartons of Marlbo Reds from these unscrupulous crooks that were sold as "made in Switzerland" and "made in Philippines" but whose appearance was identical to several photos of counterfeit cigarettes posted on the websites of Chinese cigarette counterfeiters like Liwong.com. Not only that, but the labeling on both the carton and individual cigarette packs showed OBVIOUS pixelation, which demonstrates that were, in fact, printed using a scanned computer image. It goes without saying that the official manufacturers do NOT do this!

I later realized after doing some research that ALL of the products they sell are indeed COUNTERFEIT. The quality of the reproduced cigarettes varies according to brand, but NONE of them are authentic! See for yourselves! Check out Liwong.com and compare them to the photos on their sites. Don't make the fatal mistake of believing these Israeli gangsters when they tell you that they only stock authentic products. It is an unequivocal LIE!

I have been defrauded to the tune of nearly $2000 dollars by this company! And the entire time they have exposed me to the toxic cocktail of chemicals and compounds present in their illegal Chinese cigarettes manufactured in underground complexes, with absolutely no concern or compunction for the health and welfare of those who end up unwittingly inhaling these lead and feces-laced Chinese toxic waste dumps masquerading as factory fresh European cigarettes.

And I have been devastated by the discovery!

If you buy anything from this company you are simply promoting poison cigarettes and international gangsterism.
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TOTAL RIP OFF TOSSERS

Over £200 of my money they have and no refund for no goods
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TOTAL LOSS

I have never received any of my ordered goods or response to my emails requesting order status update. DO NOT ORDER FROM THIS COMPANY!!!!!
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Very good and quick service

I am a very satisfied customer who has bought many products with the company. The service always is very relieable and the products top quality.
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About stinking parfume there

Order 168710 was received with awfull stinking POLO blue,real fake dated 2001, and deo spray Lancome same, and just for 100 USD!!Shame on You, my first BAD practice at this shop,NEVER BUY THERE!
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SHYSTERS

I have ordered 400 Embassy No1 from these shysters and guess what they have been seized. Despite me paying extra tax on their website to comply with duty free laws in UK.

I have now received a very suspect looking letter from the UK border agency. YEAH RIGHT!!!

CON MERCHANTS DO NOT BUY ANYTHING FROM THEM.

I paid $182-00 including extra duty tax for 400 Cigs these were not cheap and you still ripped me off.

The order no is 138534 for any company fraudsters who like to reply to this.

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