Reply from Dutyfreedepot
[REPLY]
- Reviews (13)
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- Tammy Johnson
- nevada, US
- 1 Review
ITS ILLEGAL-NOT REAL
THEY ARE NOT REAL. THEY WILL TELL YOU TO SEND COPIES OF YOUR DRIVERS LICENSE AND COPY OF YOUR CREDIT CARD FOR PROOF IF ITS YOU. THAT'S DUMB. THEY CALL YOU FROM OTHER NUMEBRS AND NOT FROM THE COMPANY. IF YOU CALLED ALL THREE BUSINESS NUMBERS THE SAME PERSON WILL ANSWER THE PHONE. PEOPLE WHO WORKS FOR DUTYFREEDEPOT.COM LEAVES MESSAGES ON THIS REVIEW PAGE, WHAT BUSINESS PERSON DOES THAT.
- Melissa B.
- Dauphin, US
- 1 Review
NEVER HAD A PROBLEM
I have never had a problem with this company,
I order my items, pay by echeck and have them in 2 wks.
I get confirmation that my order went thru.
That is it.
I am + that if there where unhealthy substances being put in these cigs that this company would have been shut down along time ago.
Thank you dutyfree and keep up the good work.
- James
- 11729, US
- 1 Review
DutyFreeDepot.com sells Counterfeit China-made cigarettes!
This company advertises as a "duty free shop" offering authentic international cigarette brands at bottom dollar prices. DON'T BE FOOLED! The cigarettes you will receive will be illegal counterfeits smuggled out of China. These fake cigarettes are illegal and extremely dangerous to your health. Scientists who have analyzed Chinese cigarette knockoffs have found elevated levels of toxic heavy metals like arsenic, cadmium and lead, as well as human feces, saw dust, mold, insect eggs and rat droppings. These crooks operate out of Israel and are therefore beyond the reach of any international law enforcement agency.
I received 2 cartons of Marlbo Reds from these unscrupulous crooks that were sold as "made in Switzerland" and "made in Philippines" but whose appearance was identical to several photos of counterfeit cigarettes posted on the websites of Chinese cigarette counterfeiters like Liwong.com. Not only that, but the labeling on both the carton and individual cigarette packs showed OBVIOUS pixelation, which demonstrates that were, in fact, printed using a scanned computer image. It goes without saying that the official manufacturers do NOT do this!
I later realized after doing some research that ALL of the products they sell are indeed COUNTERFEIT. The quality of the reproduced cigarettes varies according to brand, but NONE of them are authentic! See for yourselves! Check out Liwong.com and compare them to the photos on their sites. Don't make the fatal mistake of believing these Israeli gangsters when they tell you that they only stock authentic products. It is an unequivocal LIE!
I have been defrauded to the tune of nearly $2000 dollars by this company! And the entire time they have exposed me to the toxic cocktail of chemicals and compounds present in their illegal Chinese cigarettes manufactured in underground complexes, with absolutely no concern or compunction for the health and welfare of those who end up unwittingly inhaling these lead and feces-laced Chinese toxic waste dumps masquerading as factory fresh European cigarettes.
And I have been devastated by the discovery!
If you buy anything from this company you are simply promoting poison cigarettes and international gangsterism.
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- Sally Goddard
- Cambridge, US
- 2 Reviews
- Jack Peroutka
- Granite Bay, US
- 1 Review
TOTAL LOSS
I have never received any of my ordered goods or response to my emails requesting order status update. DO NOT ORDER FROM THIS COMPANY!!!!!
- Andrea
- 1 Review
Very good and quick service
I am a very satisfied customer who has bought many products with the company. The service always is very relieable and the products top quality.
- Vadim
- 1 Review
About stinking parfume there
Order 168710 was received with awfull stinking POLO blue,real fake dated 2001, and deo spray Lancome same, and just for 100 USD!!Shame on You, my first BAD practice at this shop,NEVER BUY THERE!
- Gill
- Cowbridge, US
- 1 Review
SHYSTERS
I have ordered 400 Embassy No1 from these shysters and guess what they have been seized. Despite me paying extra tax on their website to comply with duty free laws in UK.
I have now received a very suspect looking letter from the UK border agency. YEAH RIGHT!!!
CON MERCHANTS DO NOT BUY ANYTHING FROM THEM.
I paid $182-00 including extra duty tax for 400 Cigs these were not cheap and you still ripped me off.
The order no is 138534 for any company fraudsters who like to reply to this.
- Alan
- 2 Reviews
Rip Off - No Goods - No Refund
I never received the goods.
No refund and they said it could take 8 months only if goods were returned and then they would deduct the carriage.
- chris bradford
- 1 Review
No commincation between dutyfree employees
On 10/02/2010 I ordered carton of smokes order number 117151 for 15.99, a week later i am told the order was canceled. I get my credit card statement and it shows a charge of 15.99 on 10/02/2010. I asked Jane, Saar, and other Dutyfree depot associates if that order was indeed canceled and they sent me the cancellation number and assured me it was canceled. So I do what anyone would do, I called my credit card company and disputed the charge. I'll be damn I pay for something I didnt receive. Anyhow a couple days later Anita (another associate) calls my phone saying there was a misunderstanding and she would send out that order immediately as long as I cancel the dispute. So I say fine I call and cancel the dispute I end up getting my smokes and the charge of 17.59 was on my next statement for that particular order. I dont know why it went from 15.99 to 17.59 but anyhow i am not worried about it. Now a few weeks later I get e-mails from Jack, Saar, or the Site period saying they do not tolerate chargebacks blah blah blah and now I have a minus -1387 on my account, and getting hell like I did something wrong. Plus this isnt the first time dealing with problems on orders. Now I am getting all kinds of crap from Saar Levin, like i did something wrong. So for yall that read this, Do you think I was supposed to pay the charge even though I was told by 3 different Dutyfree depot employees that my order was indeed canceled??
After reading all these reviews and the same on other sites I see I am not the only one dealing with their crap. Im done with them and so are many ppl I told about this site.
Also if you go down to September 13th 2009, there is a good review from a SAAR LEVIN, he is the product manager of the site so I think its funny how he writes a review like he is a customer.
- shravan
- 1 Review
They are absolute idiots!
Hi,
So I ordered a box of Marlboro Lights to Switzerland. This dude, Saar Levin ( who has also reviewed and rated himself excellent below - fraudster! ) promised me that I won't have to pay import duties. I also mentioned to him that I am receiving it at a Business Location where irrespective of any preferences, the reception pays for my mail if it has duty and I have to reimburse them.
Mr. Saars company actually declares the box as ciggerettes while mailing it from Israel. To add insult to injury, he even puts in this nice card inside which says " Duty Free Depot ".
Yeah like the customs guys are uneducated dude!! This is Switzerland man, not some village in Israel where ppl trip on LSD.
Im never ordering from a bunch of hippies again.
N Saar, I sent you two emails, none of them to which you've responded! Neither have you had the courtesy to repond to my question on your forum.
So if you would like to respond, don't ask me to email you again. Find my mails in your inbox and reply to them, or do so here with the world having to see what crap you gotta say!
My order ID: 88570
Date: 04/08/2009
- Irene
- 1 Review
Take the money & run!
I have been unable to resolve for over two months! They took the money out of my account within two days, and haven't received a damn thing! Numerous email, many false promises, and I'm still out over $200.
By the way, the second review from Saar Levin: He is the program manager for Duty Free Depot - so you can just forget his review!!
- Joe
- 1 Review
a.k.a USA Tobacco online
They don't ship goods from US, they are in Israel.
Their goods are likely seized by UK custom.
No support from dutyfreedepot.
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