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e-Careers Ltd Reviews 

15,260
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 419 reviews, reviewers overwhelmingly had a great experience with this online company. Customers frequently praise the helpful staff and customer service team for providing clear guidance, quick responses, and continuous support throughout their studies. People also find the course materials very easy to follow, noting that the platform is user-friendly and helps make learning smooth. Some reviewers were not happy with the customer care they received, mentioning communication problems, unexpected technical hurdles, and a lack of professional support when trying to resolve issues. A few individuals also felt deeply frustrated by difficult interactions and administrative delays that impacted their overall progress.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting the exceptional professionalism,... See more

Customer service

Consumers find customer service to be positive, highlighting prompt communication and helpful advisors who... See more

User experience

Reviewers highlight positive aspects of user experience, noting that the platform is easy to navigate and... See more

Service

Customers had positive experiences with service, describing it as efficient, friendly, and professional with... See more

Response time

People report positive experiences with response time, highlighting consistently fast and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Details of the course were explained thoroughly and all the costs involved were listed and turned out to be very competitive compared to other platforms. Instructions to set up were easy to follow. I'... See more

Company replied

Rated 5 out of 5 stars

Excellent Service! James M was my account manager, I initially requested queried in 2025 and didnt go through then contacted E careers in 2026 which was very quick and easy. James helped me thro... See more

Company replied

Rated 5 out of 5 stars

I’m a new student and initially felt quite confused. I wasn’t sure how to navigate the AAT website or use the eCareers platform. However, Piyush Chowdhari, the customer executive, was incredibly hel... See more

Company replied

Rated 5 out of 5 stars

I have been thinking about career progression for a while. Back in March, I contacted e-Careers and was very lucky to get a great Advisor - James Myers. Took a moment to re-think my options. Beginning... See more

Company replied



Company details

  1. Career and Education Provider
  2. Class
  3. Distance Learning Center
  4. Education Center
  5. Training School

About e-Careers Ltd

Written by the company

At e-Careers, we are dedicated to transforming the training industry with our innovative solutions that create professional growth and economic progress. Our mission is to make learning accessible and impactful, closing the skill gap in today’s fast-changing world.

Since 2011, we have led the way in delivering online training supporting a wide range of learners from across the globe.

Our diverse portfolio of online instructor-led and self-paced courses includes, accredited courses, skills bootcamps, work-experience programs, and government-funded apprenticeships, all designed to support career growth and workforce development.

Driven by technology and innovation, we create affordable, engaging, and effective online training to help shape brighter futures.

Each year, thousands of learners, businesses, and educational partners trust us to enhance their skills and opportunities.


Categories

Join a community of over 630,000 who have relied on e-Careers to achieve career success, whether you’re advancing your own career or developing your team.

Why We Exist

Written by the company

Our Purpose
A platform to help change lives for good.
Our Vision
Empowering the world through pioneering solutions designed to create careers and bridge the global skills gap.
Our Mission
Continuous innovation in upskilling on a mass scale.

Why Choose e-Careers

Why every year, thousands choose e-Careers

e-Careers is a recognised leader in online professional qualifications with over a decade of experience, serving a global community of more than 630,000 individuals and businesses.

Renowned for our commitment to quality, e-Careers has received multiple awards and industry nominations for its dedication to upskilling.

Collaborating with over 50 strategic partners, including colleges, universities, trade unions, and government bodies, we have solidified our reputation as a trusted global training provider.

With an "Excellent" rating on Trustpilot, e-Careers ensures quality through courses designed and delivered by acclaimed tutors with both industry and academic expertise. Each program is meticulously developed in-house, emphasising innovation and relevance.

Our students benefit from one some of the highest pass rates in the industry, gaining employer-sought skills backed by internationally recognised certifications.

Affordability and accessibility are core to e-Careers’ mission. Flexible 0% interest finance plans and a price match guarantee make high-quality training attainable for all. Transparent pricing with VAT included ensures no hidden costs.

Learning is entirely flexible, with courses accessible anywhere, via a state-of-the-art online platform compatible with all devices.

In addition to exceptional training, e-Careers supports students with free career services, exclusive Totum Pro student discounts, and referral rewards.

With a focus on empowering learners, e-Careers combines expertise, innovation, and affordability to deliver unmatched value and impact in professional education.

Contact info

4.8

Excellent

TrustScore 5 out of 5

15K reviews

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4.8

All reviews

(15,260)

398 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Customer service

I enrolled in the course and called the company for support in getting started with my learning. Piyush was really helpful and patient. He explained everything to me in a very friendly manner. I am really grateful for your help!

September 15, 2026
Unprompted review
Rated 5 out of 5 stars

Piyush was outstanding

Piyush was outstanding, I was struggling with my CIPD membership however Piyush helped me through the process and also followed up with steps to help me sort my issue. Overall highly recommended service!

September 14, 2026
Unprompted review
e-Careers Ltd logo

Reply from e-Careers Ltd

Hello Michelle,

We're so glad to hear our team provided such outstanding support with your membership process. We appreciate you sharing your positive experience!

If you need any support, please feel free to contact us:

📞 Phone: +44 (0) 20 3198 7700
📧 Email: cs@e-careers.com

Thank you again for taking the time to share your valuable feedback. We’re always happy to support you.

Kind regards,
The e-Careers Team

Rated 5 out of 5 stars

Great customer service.

September 9, 2026
e-Careers Ltd logo

Reply from e-Careers Ltd

Hello Mushtaq,

Thank you for taking the time to share your positive feedback. We’re pleased to hear that you were satisfied with the service you received. Your feedback is greatly appreciated and serves as valuable encouragement to our team. We look forward to continuing to provide you with a high standard of service.

If you need any support, please feel free to contact us:

📞 Phone: +44 (0) 20 3198 7700
📧 Email: cs@e-careers.com

Thank you again for taking the time to share your valuable feedback. We’re always happy to support you.

Kind regards,
The e-Careers Team

Rated 5 out of 5 stars

There great customer service always…

There great customer service always there to help

September 11, 2026
e-Careers Ltd logo

Reply from e-Careers Ltd

Hello Seinab,

We're so glad to hear our customer service team was helpful. We truly appreciate your positive feedback!

If you need any support, please feel free to contact us:

📞 Phone: +44 (0) 20 3198 7700
📧 Email: cs@e-careers.com

Thank you again for taking the time to share your valuable feedback. We’re always happy to support you.

Kind regards,
The e-Careers Team

Rated 4 out of 5 stars

My experience with e-Careers has been…

My experience with e-Careers has been extremely positive. The course offers the flexibility I need to balance my studies with my professional commitments, while the tutor and customer support team have consistently been professional, responsive and genuinely supportive. Whenever I have faced a challenge, I have received the guidance I needed to move forward with confidence.
What I particularly appreciate about e-Careers is that I never feel that I am studying alone. There is always support when I need it, and the flexibility of the learning journey allows me to progress at my own pace.
I would highly recommend e-Careers to anyone looking to develop their skills or take their career in a new direction. Their professionalism, prompt support and commitment to their students have made my learning experience both rewarding and motivating.

August 31, 2026
e-Careers Ltd logo

Reply from e-Careers Ltd

Hello Natalia,

We are so happy to hear that our course flexibility has positively impacted your ability to balance your studies with your professional life. It's wonderful to know that our support team and tutors have consistently provided you with professional, responsive, and genuinely supportive guidance. We are particularly pleased that you feel a strong sense of community and support, never feeling alone in your learning journey. Your kind words about our commitment to students are truly motivating. Thank you for recommending us!

If you need any support, please feel free to contact us:

📞 Phone: +44 (0) 20 3198 7700
📧 Email: cs@e-careers.com

Thank you again for taking the time to share your valuable feedback. We’re always happy to support you.

Kind regards,
The e-Careers Team

Rated 5 out of 5 stars

Work experience help

Following from my initial review 01/02/25, about great first impressions, I wanted to advise that it wasn't a false start!

I've completed my CIPD Level 3 Foundation Certificate in People Practice, particularly helped by Jibok W during a trying time and my tutor, Liz K.

I'm now on the work experience part of it, because in this current labour market, qualification barely gets you halfway any more - experience is the real clincher, especially when trying to move into a new career. The employer holds all the cards and even entry-level roles can demand experience so that the person can 'hit the ground running', never mind that they're designed specifically to -give- a person that experience.

Currently being looked after by Akash V and Amit B and looking forward to where this goes!

Thank you again for helping me on this career path, all of you!

September 9, 2026
e-Careers Ltd logo

Reply from e-Careers Ltd

Hello Astrid,

We are absolutely delighted to hear about your continued positive experience and successful completion of your CIPD Level 3 Foundation Certificate! It's truly rewarding to know that our support, particularly from our team members, made a significant difference during a challenging time. We completely understand the importance of gaining practical experience in today's job market, and we are thrilled to be part of your journey as you navigate this crucial work experience phase. We wish you all the best as you move forward in your career path.

If you need any support, please feel free to contact us:

📞 Phone: +44 (0) 20 3198 7700
📧 Email: cs@e-careers.com

Thank you again for taking the time to share your valuable feedback. We’re always happy to support you.

Kind regards,
The e-Careers Team

Rated 5 out of 5 stars

Excellent Value

I love their affordable training that offers premium quality without the high price tag, this place is hands-down the best choice. Highly recommended for anyone wanting to learn a lot on a reasonable budget.

September 7, 2026
e-Careers Ltd logo

Reply from e-Careers Ltd

Hello Prosenjit,

We're so happy to hear you appreciate our affordable, high-quality training! Providing excellent value is important to us, and we're glad we could meet your learning needs on a reasonable budget. Thank you for your kind recommendation!

If you need any support, please feel free to contact us:

📞 Phone: +44 (0) 20 3198 7700
📧 Email: cs@e-careers.com

Thank you again for taking the time to share your valuable feedback. We’re always happy to support you.

Kind regards,
The e-Careers Team

Rated 5 out of 5 stars

Very Happy with the service

Details of the course were explained thoroughly and all the costs involved were listed and turned out to be very competitive compared to other platforms. Instructions to set up were easy to follow. I've only just started studying Level2 AAT but I'm enjoying it and liking the format so far.

September 1, 2026
e-Careers Ltd logo

Reply from e-Careers Ltd

Hello Renee,

We are delighted to hear you found our course details and costs competitive, and that the setup instructions were easy to follow. We are so pleased you are enjoying your Level 2 AAT studies and the format! Thank you for sharing your positive experience.

If you need any support, please feel free to contact us:

📞 Phone: +44 (0) 20 3198 7700
📧 Email: cs@e-careers.com

Thank you again for taking the time to share your valuable feedback. We’re always happy to support you.

Kind regards,
The e-Careers Team

Rated 5 out of 5 stars

The enrolment process was successful

The enrolment process was successful. All that is required is to setup the pending tutor.

September 3, 2026
e-Careers Ltd logo

Reply from e-Careers Ltd

Hello Michael,

We're happy to hear that the enrollment process was successful for you. We are working to finalize the tutor setup.

If you need any support, please feel free to contact us:

📞 Phone: +44 (0) 20 3198 7700
📧 Email: cs@e-careers.com

Thank you again for taking the time to share your valuable feedback. We’re always happy to support you.

Kind regards,
The e-Careers Team

Rated 5 out of 5 stars

Very good customer service from Nigel…

Very good customer service from Nigel Gill. He was friendly, helpful, and professional. Really appreciated his support and the way he explained everything clearly. Excellent service!

September 1, 2026
e-Careers Ltd logo

Reply from e-Careers Ltd

Hello Iram,

We are so pleased to hear about your positive experience with our customer service. It's wonderful to know that our team member was friendly, helpful, and professional, and that their clear explanations were appreciated. Thank you for your kind words!

If you need any support, please feel free to contact us:

📞 Phone: +44 (0) 20 3198 7700
📧 Email: cs@e-careers.com

Thank you again for taking the time to share your valuable feedback. We’re always happy to support you.

Kind regards,
The e-Careers Team

Rated 5 out of 5 stars

Piyush was clear

Piyush was clear, supportive, and made everything easy to understand, helped me easily with my query and was efficient. Thanks :)

September 3, 2026
Unprompted review
e-Careers Ltd logo

Reply from e-Careers Ltd

Hello Alexis,

We are delighted to hear that our colleague was able to provide you with clear, supportive, and efficient assistance, making everything easy to understand. Thank you for your kind words.

If you need any support, please feel free to contact us:

📞 Phone: +44 (0) 20 3198 7700
📧 Email: cs@e-careers.com

Thank you again for taking the time to share your valuable feedback. We’re always happy to support you.

Kind regards,
The e-Careers Team

Rated 5 out of 5 stars

Clear and Supportive Assistance

Piyush was clear, supportive, and made everything easy to understand. Thanks!

September 3, 2026
Unprompted review
e-Careers Ltd logo

Reply from e-Careers Ltd

Hello Surabhi,

We are so pleased to hear that you found the assistance you received to be clear, supportive, and easy to understand. Thank you for your wonderful feedback!

If you need any support, please feel free to contact us:

📞 Phone: +44 (0) 20 3198 7700
📧 Email: cs@e-careers.com

Thank you again for taking the time to share your valuable feedback. We’re always happy to support you.

Kind regards,
The e-Careers Team

Rated 4 out of 5 stars

Very proficient.

August 31, 2026
e-Careers Ltd logo

Reply from e-Careers Ltd

Hello Levar,

Thank you for your positive feedback. We’re delighted to hear that you had a good experience with our service. We truly appreciate your kind words and support, and we’ll continue doing our best to provide you with the same high level of service in the future.

If you need any support, please feel free to contact us:

📞 Phone: +44 (0) 20 3198 7700
📧 Email: cs@e-careers.com

Thank you again for taking the time to share your valuable feedback. We’re always happy to support you.

Kind regards,
The e-Careers Team

Rated 5 out of 5 stars

Great customer service and very quick…

Great customer service and very quick responses. Piyush was very helpful in resolving the queries.

September 1, 2026
Unprompted review
e-Careers Ltd logo

Reply from e-Careers Ltd

Hello SJ,

We're delighted to hear that our customer service was great and that you received quick responses. It's wonderful to know that our team was very helpful in resolving your queries. Thank you for your positive feedback!

If you need any support, please feel free to contact us:

📞 Phone: +44 (0) 20 3198 7700
📧 Email: cs@e-careers.com

Thank you again for taking the time to share your valuable feedback. We’re always happy to support you.

Kind regards,
The e-Careers Team

Rated 5 out of 5 stars

Onwards & Upwards

I have been thinking about career progression for a while. Back in March, I contacted e-Careers and was very lucky to get a great Advisor - James Myers. Took a moment to re-think my options. Beginning of September, decided I had nothing to lose & James was once again a great help. Let the learning begin.....

September 2, 2026
e-Careers Ltd logo

Reply from e-Careers Ltd

Hello Olinda,

We're so glad to hear our advisor provided such valuable support as you considered your career path. We appreciate you choosing us to help you begin your learning journey!

If you need any support, please feel free to contact us:

📞 Phone: +44 (0) 20 3198 7700
📧 Email: cs@e-careers.com

Thank you again for taking the time to share your valuable feedback. We’re always happy to support you.

Kind regards,
The e-Careers Team

Rated 5 out of 5 stars

I am very much happy with the service and guidance provided by Piyush who is my customer care representative.

I am very much happy with the assistance of Piyush from customer services who took me through the entire course and also briefed me about how to submit assessments and to connect with tutor. I now have the knowledge and understanding of how to start my program, complete my CIPD Level 5 successfully. Thanks a ton Piyush!!!

September 2, 2026
Unprompted review
e-Careers Ltd logo

Reply from e-Careers Ltd

Hello Manu,

We are so happy to hear about your positive experience and that our customer service team was able to provide such helpful assistance. We are confident you will succeed in your program! Thank you for sharing your wonderful feedback.

If you need any support, please feel free to contact us:

📞 Phone: +44 (0) 20 3198 7700
📧 Email: cs@e-careers.com

Thank you again for taking the time to share your valuable feedback. We’re always happy to support you.

Kind regards,
The e-Careers Team

Rated 5 out of 5 stars

Piyush was very helpful and promptly…

Piyush was very helpful and promptly solved my query. Very happy with the service.

September 2, 2026
Unprompted review
e-Careers Ltd logo

Reply from e-Careers Ltd

Hello Richard,

We are delighted to hear that you had such a positive experience and that your query was promptly resolved. Thank you for your kind words!

If you need any support, please feel free to contact us:

📞 Phone: +44 (0) 20 3198 7700
📧 Email: cs@e-careers.com

Thank you again for taking the time to share your valuable feedback. We’re always happy to support you.

Kind regards,
The e-Careers Team

Rated 5 out of 5 stars

Helpful Team

Person who helped me with my profile was helpfully and knowledgeable.

August 31, 2026
e-Careers Ltd logo

Reply from e-Careers Ltd

Hello Karolina,

We're so pleased to hear that the person who assisted you was helpful and knowledgeable. Thank you for sharing your positive experience!

If you need any support, please feel free to contact us:

📞 Phone: +44 (0) 20 3198 7700
📧 Email: cs@e-careers.com

Thank you again for taking the time to share your valuable feedback. We’re always happy to support you.

Kind regards,
The e-Careers Team

Rated 5 out of 5 stars

Very good experience from customer…

Very good experience from customer service. The accommodate my requests and follow up later on that day to confirm it. Especially Piyush was very helpful.

September 1, 2026
Unprompted review
e-Careers Ltd logo

Reply from e-Careers Ltd

Hello there,

We are thrilled to hear you had such a positive experience with our customer service team. It's wonderful to know your requests were accommodated and followed up on so efficiently.

If you need any support, please feel free to contact us:

📞 Phone: +44 (0) 20 3198 7700
📧 Email: cs@e-careers.com

Thank you again for taking the time to share your valuable feedback. We’re always happy to support you.

Kind regards,
The e-Careers Team

Rated 5 out of 5 stars

Anushka Arora was really helpful

Anushka Arora was really helpful. They were kind and polite. My course is going well. I scored 95% on my latest test.

August 31, 2026
Unprompted review
e-Careers Ltd logo

Reply from e-Careers Ltd

Hello Katherine,

We are so happy to hear that your course is going well and that you scored 95% on your latest test! It's wonderful to know that our team member was kind and polite and provided such helpful support.

If you need any support, please feel free to contact us:

📞 Phone: +44 (0) 20 3198 7700
📧 Email: cs@e-careers.com

Thank you again for taking the time to share your valuable feedback. We’re always happy to support you.

Kind regards,
The e-Careers Team

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