Alex and his colleagues are courteous & knowledgeable and have helped me on numerous occasions over my last 20 plus years as a customer. Thank you once again Keith Lomas
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Been a customer for ever. I suddenly stopped receiving emails, but could still send. I dont use outlook, but Thunderbird. I tried reinstalling and then contacted a pro. who tried and gave up . You gu... See more
Company replied
A technical issue with MFA on my Microsoft account left me without access to emails. A very promptly actioned on-line chat with the wonderful Asif Ansari at EasySpace tech support found a workable... See more
Company replied
What a lovely company to deal with! When searching for who held my domain, when being let down by the host of my current website when wishing to move my domain to a new provider, they were so helpful,... See more
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Company details
Written by the company
Our Web Hosting services include a free domain name worth up to £12.50. Hosting Packages start from as little as £2.25 per month.
Contact info
6 Atlantic Quay, 55 Robertson Street, G2 8JD, Glasgow, United Kingdom
- 0370 7555088
- orders@easyspace.com
- www.easyspace.com
4.5
Excellent
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 28% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easyspace has a good ticket service for…
Easyspace has a good ticket service for questions and help, and Asif was very helpful
August 27, 2026
Unprompted review
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I am always impressed with the Customer…
I am always impressed with the Customer Service (in this case David Merrilees), no matter the query they answer it and make everything very easy.
I cannot recommend EasySpace enough, I have used their platform for over 20 years for my business.
August 28, 2026
Unprompted review
Support good, features limited, prices bad
The support is generally very good and readily available. However, the pricing and pricing structure is very questionable. Recently our charges have increased by 25% with them sneaking on additonal "packages" that we neither asked for nor accepted. In response we are informed that we were sent an email about the recent add-ons and that we get all these new "benefits" (that we don't need). Anecodotally the server resposne speed is slow. Email filter is quite poor, suffers some delays, and is generally limited. The control panel is well short of cPanel and not very functional, and certainly limited in its use. Wordpress for some reason needs a special hosting package (despite it being a some standard PHP and a database) which is expensive. Domains are already expensive, and WHOIS privacy is a further additional cost. Moving domains out costs £18.00 per domain(!). Even with these costs we will be saving several hundred £ annually by moving away from Easyspace, a shame as we have used them for many years.
August 27, 2026
Unprompted review
Always helpful
Always helpful, always swift. And always the outcome i need. - I have been dealing with Asif recently, he's fantastic!
August 27, 2026
Unprompted review
Reply from Easyspace
Hello Jim,
Thank you for taking the time to share your feedback. We're delighted to hear about your positive experience with Asif. They consistently demonstrate professionalism, dedication, and a genuine commitment to helping our customers. I'll be sure to pass your kind comments on to them, as recognition like this means a great deal. We truly appreciate your support.
Easyspace.
Asif's Problem Solving *****
Asif was able to resolve a complex issue quickly. Execellent!!
August 27, 2026
Unprompted review
Reply from Easyspace
Hi Peter,
Thank you for your feedback. We're delighted to hear that Asif was able to resolve a complex issue quickly. I'll be sure to pass on your kind words and recognition. We appreciate you taking the time to share your experience.
Easyspace
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Top-Quality Support, Every Time!
I’ve been with Easyspace for many years and have always received excellent service. Their support team is consistently helpful, professional and knowledgeable, resolving any queries quickly and efficiently. Top-quality support every time—highly recommended.
August 26, 2026
Unprompted review
Reply from Easyspace
Hello Justin,
Thank you for your positive review. It is wonderful to hear that we have provided you with excellent service. We are proud of the high standards our team strives to deliver, and feedback such as yours helps reinforce the great work they do. Thank you again for sharing your experience.
Easyspace
Excellent service and very helpful…
Excellent service and very helpful support. They quickly resolved my issue and were professional, responsive, and easy to deal with. Highly recommended!
August 24, 2026
Unprompted review
Reply from Easyspace
Hi Jeff,
Thank you for your kind feedback. It's always encouraging to hear that our team has provided a positive experience. We are proud of the service we deliver and greatly appreciate you taking the time to recognise it.
Easyspace
addressed support issue successfully
August 24, 2026
Unprompted review
Reply from Easyspace
Hello Phil,
Thank you for taking the time to post a positive review of your experience. Please always feel free to reach out; we're here to help.
Easyspace
Easyspace are a great company to deal…
Easyspace are a great company to deal with. Their admin interface is easy to use & on the occasions where you need technical guidance they are really helpful and nothing is too much trouble either over the phone or the easy online chat.
August 24, 2026
Unprompted review
Reply from Easyspace
Hello Paul,
Thank you for your fantastic feedback. We're pleased to hear that you find the admin interface easy to use and that our team has been able to provide helpful support whenever needed. It's great to know that our phone and online chat services have made getting technical guidance straightforward. We really appreciate your kind words and your support.
Easyspace
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Been with Easyspace for years - Always had good service
Been with Easyspace for years. Just had tech support from Asif. Fantastic, quick, easy. Thank you Asif.
August 24, 2026
Unprompted review
Reply from Easyspace
Hello Kenny,
Thank you for taking the time to share your positive feedback. We are delighted to hear that you had such a great experience. Providing excellent customer service is something we take great pride in, and it's wonderful to know that this was reflected in your interaction. We'll be sure to let Asif know.
Easyspace.
Not cost effective
Recently they only want to charge you for everything. I was persistent and got my transfer away without paying, as my new host dealt with the transfer. Why should I pay for a service carried out by someone else. I was with them for decades, but recently it has gone to pot. Charging for the S Certificate to make your site look secure, which is free everywhere else. Charging for added security which is standard elsewhere.
Safe, Secure and helpful only if you pay extra for everything. They have lost the plot when it comes to customer satisfaction, and the new AI driven help chat bot is useless. You just get a marketing, sales response to every question, hoping you will pay for the help.
Avoid at all costs.
Cost is the operative word here.
August 14, 2026
Unprompted review
Asif was clear and guided me through…
Asif was clear and guided me through patiently and we had success.
August 20, 2026
Unprompted review
Reply from Easyspace
Hello Pippa,
Thank you for your feedback. We're delighted to hear that Asif was clear, patient, and able to guide you through the issue successfully. I'll be sure to share your kind comments with him. We appreciate you taking the time to let us know about your experience.
Easyspace
Great service
Very prompt to react on the chat mail, really pleased with the help I received!
August 20, 2026
Unprompted review
Reply from Easyspace
Hello Amanda,
Thank you for your kind review. We're delighted to hear you had a positive experience. Your feedback means a great deal to us, and we look forward to helping you again in the future.
Easyspace
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This is a second attempt as after…
This is a second attempt as after submitting my first, you sent me a message saying you had an error at your end! Advisors were very helpful and personable. Deserved 5 stars.
But your system didn’t let me use very strong but complicated passwords which I’m used to.
August 18, 2026
Unprompted review
Reply from Easyspace
Hello David,
Thank you for taking the time to submit your review, especially after encountering an error. We're delighted to hear that our advisors were helpful and personable, and we truly appreciate your feedback.
We're sorry for the inconvenience caused by the submission issue and appreciate you bringing your feedback to our attention regarding password requirements. We're always looking for ways to improve our systems and services, and customer insights like yours help inform our ongoing review and development processes.
Thank you again for your support and for recognising our team.
Easyspace
Easyspace tech support is first class
I have been a customer of Easyspace for many years, and their tech support has always been fast and efficient.
Today I was assisted by Aditya who sorted out my requirements in next to no time - brilliant customer service!
August 18, 2026
Unprompted review
Reply from Easyspace
Hello David,
Thank you for your continued loyalty over the years and for taking the time to share your experience. We're delighted to hear that you've consistently found our technical support to be fast and efficient. It's especially great to know that Aditya was able to resolve your requirements so quickly and provide such excellent service.
Your kind words are greatly appreciated, and we'll be sure to pass your feedback on to Aditya. Thank you for choosing Easyspace, and we look forward to supporting you for many years to come.
Easyspace
In an ever increasing and complex…
In an ever increasing and complex technical environment its great to have 1st class customer services and support from your web services provider. Easyspace get my 5 stars.
August 18, 2026
Unprompted review
Reply from Easyspace
Hi Dean,
Thank you for your fantastic feedback. We're delighted to hear that you've experienced first-class customer service and support from our team. In an increasingly complex technical environment, it's great to know our assistance has made a positive difference. We truly appreciate your 5-star review and your continued trust in Easyspace.
Easyspace.
I had an issue with my email account…
I had an issue with my email account forwarding and the team could not have been more helpful. All sorted! Thank you!
August 17, 2026
Unprompted review
Reply from Easyspace
Hello!
Thank you for your kind feedback. We're delighted to hear that our team was able to help resolve your email forwarding issue quickly and efficiently. It's great to know you had a positive experience, and we're always here if you need any further assistance. Thank you for choosing Easyspace!
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The connection through to someone…
The connection through to someone knowledge and able to fix my issue was painless and quick.
The updated were applied to my DNS records quickly and correctly. Who could ask for more? Excellent.
August 17, 2026
Unprompted review
Reply from Easyspace
Hi Mark,
Thank you for your excellent feedback. We're delighted to hear that you were quickly connected with a knowledgeable team member who was able to resolve your issue smoothly. It's also great to know your DNS record updates were applied promptly and correctly. We appreciate your kind words and are pleased we could provide the level of service you expected. Thank you for choosing Easyspace!
Horrible initiation problems
Paid for email address but couldn't get it to work on outlook. Tech support couldn't help me so I turned to AI. AI spotted the KNOWN problem instantly and I fixed it. The new service automatically blocked almost all my legitimate mail including things like AMEX, HMRC and Amazon. Again tech support weren't able to help me solve it. Now it's the weekend and I can't get any help to access my mail until Monday
August 14, 2026
Unprompted review
Aditya was very helpful and was able to…
Aditya was very helpful and was able to advise me on what I neede to do to fix my issue.
August 13, 2026
Unprompted review
Reply from Easyspace
Hi David,
Thank you for your kind feedback. We're delighted to hear that Aditya was able to assist you and provide clear advice to help resolve your issue. Delivering helpful and effective support is what we strive for, so it's wonderful to know your experience reflected that.
We appreciate you taking the time to share your experience and will be sure to pass your comments on to Aditya.
Easyspace
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