Inadequate service by ESL
As a long time customer, I am very dismayed at the fact ESL, understaffed this past weekend, and all deposits that were made by pensions, social security, etc were NOT processed, hence, causing our deposits not to be placed in our respective accounts!
This is just wrong on many levels.
Many retirees live month to month, and depend on their pension an/ or social security to be processed and placed into their respectful accounts.
This may, in some situations result in some of rhe customers being unable to have their automatic payments into their accounts causing them to be in a deficit! Not at all acceptable!
This is unsatisfactory banking, and although it is summer, vacations or whatever, ESL failed to staff properly in order to provide the service we all expect.
I spoke to a representative on Saturday, and initially was given a very generic scripted version, of which I challenged and it was confirmed by that representative it was in fact a staffing issue.
This is not at all the service that I had received in the past from ESL and is the reason I am considering leaving ESL.
Customer service is the utmost importance to your customers, and ESL has fallen short of their role.








