Have had quite a lot of clothes from Fat Face, always quality clothing and the sizing is spot on. All the clothes wash well and don't lose their colour in the wash. My husband is very picky about wh... See more
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FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
United Kingdom
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The staff were very helpful and smiley. I was bringing something back so a refund was necessary. The service was quick and efficient. I went on to have a lovely chat with the member of staff and ultimately went on to choose something else that is well made and more to my liking 👍
Zainab and Alison were really helpful and they made my experience very welcoming and nice.
Brilliant, quick ordering and delivery process, jeans were delivered very quickly,
I ordered the capri jeans in a long leg, I am 5 foot short and these jeans fit me perfectly as a full length jean, for once I have no alterations to do!!!!
Very happy with service and quality
I ordered a blouse but it was too small so took it back to the shop. The assistant was very pleasant and I got a refund without any problem.
Excellent service. Easy to order on line, arrived very quickly and on date advised.
Returned a couple of things only because of sizing issues. Returns very easy, took them into a Next shop, quickly dealt with. Repayment very prompt.
Still waiting for an update on the third item I ordered. Very poor service. Nwver had rhis problem before now.
Top fitted well, good quality and I am very pleased with it. Delivery to Next outlet was also very quick.
Easy process from placing the order, through to collection. Usual great quality products. Thank you.
Easy to use website. Used Click and Collect rather than delivery - it was easy and just as easy to make returns
Very helpful and obliging staff at the store in north Norfolk, from where I collected my parcels.
The clothes are always of good quality. Sizing is generous on trousers. Just be aware however of the length of cropped trousers when ordering on line. I like them mid calf. I’m 5’4” and assumed this was Regular length. However, found I need Long length.
Easy to order on the website and useful to have option to collect at a store to try on boots
Messages with updates came through
Staff at the store were helpful as I tried them on and provided a bag to carry boots away
Great service with a mail order, delivered to requested site on time making collection easy. Really pleased with the product quality and fit.
Love your clothes. Love the quality and cut. Great prices too particularly in the sales.
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