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FatFace Reviews 

115,909
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 14,609 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the clothing for its dependable high quality, attractive styles, and comfortable everyday fit. Shoppers constantly describe the staff as extremely welcoming, polite, and genuinely helpful during store visits. People strongly appreciate the smooth online ordering process, simple collection, and prompt delivery times. Some reviewers were not happy with occasional delivery delays and unexpected shipping times for online purchases. A few other people also felt that certain items had inconsistent sizing or unexpected fit issues compared to standard expectations. Consumers noted these minor drawbacks while still acknowledging the overall value.

What people talk about most

Product

Reviewers mention positive feedback about product quality, noting that the clothing is well made and features... See more

Quality

People report positive experiences with quality, expressing high satisfaction with well-made garments and... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting quick shipping times and... See more

Order

Consumers find order to be positive, highlighting a smooth online shopping experience and helpful... See more

Staff

Customers consistently report positive experiences with staff, highlighting their welcoming and friendly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Have had quite a lot of clothes from Fat Face, always quality clothing and the sizing is spot on. All the clothes wash well and don't lose their colour in the wash. My husband is very picky about wh... See more

Company replied

Rated 5 out of 5 stars

I think I become buying almost all of my clothes from Fatface Conwy store. They are an amazing team, not only among the Fatface stores I visited but also among all of my shopping experience. Thank y... See more

Company replied

Rated 5 out of 5 stars

The staff in all the Fat Face shops are always lovely and helpful. I am totally blind so shopping for clothes that suit me and accessories is especially intimidating and challenging. The staff in my... See more

Company replied

Rated 5 out of 5 stars

I separately ordered a pair of printed jeans and linen shirt from the sale and both arrived together which was impressive!!! The printed jeans are lovely on although the length of them are shorter th... See more

Company replied


Company details

  1. Clothing Store
  2. Fashion Accessories Store
  3. Men's Clothing Store
  4. Women's Clothing Store

Written by the company

FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.


Contact info


4.5

Excellent

TrustScore 4.5 out of 5

116K reviews

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4.5

All reviews

(115,909)

14,087 reviews in the last 12 months

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Rated 5 out of 5 stars

The staff were very helpful and…

The staff were very helpful and smiley. I was bringing something back so a refund was necessary. The service was quick and efficient. I went on to have a lovely chat with the member of staff and ultimately went on to choose something else that is well made and more to my liking 👍

September 5, 2026
Rated 5 out of 5 stars

Brilliant

Brilliant, quick ordering and delivery process, jeans were delivered very quickly,
I ordered the capri jeans in a long leg, I am 5 foot short and these jeans fit me perfectly as a full length jean, for once I have no alterations to do!!!!
Very happy with service and quality

September 4, 2026
Rated 5 out of 5 stars

Excellent service

Excellent service. Easy to order on line, arrived very quickly and on date advised.
Returned a couple of things only because of sizing issues. Returns very easy, took them into a Next shop, quickly dealt with. Repayment very prompt.

September 9, 2026
Rated 5 out of 5 stars

Very helpful and obliging staff at the…

Very helpful and obliging staff at the store in north Norfolk, from where I collected my parcels.

The clothes are always of good quality. Sizing is generous on trousers. Just be aware however of the length of cropped trousers when ordering on line. I like them mid calf. I’m 5’4” and assumed this was Regular length. However, found I need Long length.

September 9, 2026
Rated 4 out of 5 stars

Good boots for walking in the park

Easy to order on the website and useful to have option to collect at a store to try on boots
Messages with updates came through
Staff at the store were helpful as I tried them on and provided a bag to carry boots away

September 9, 2026

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