first direct Reviews 

I recently used the 159 service to access a First Direct advisor and report an attempted telephone fraud by someone posing as fraud protection quoting my card number. Very reassuring and quick to act. Both advisers were great, cannot recommend them enough. Everything was sorted quickly and they also updated me on current scam tactics and things to be extra vigilant about over the next few days. Really good, thank you.

Absolutely the best bank I have ever used. On occasion I need their help, with a scamming issue, or a payment problem - or just want some general help - they have never said no to my appeals for assistance - ever.

The staff are always ready to try and find a way - rather than the responses from pretty much all of my previous banks - such as sorry we don’t do that or no, you will need to contact the company causing the issue.

Try them - they are exceptional 👍

Best bank I have ever dealt with and if you need to contact them it’s lovely to be able to speak to someone in this country who speaks clearly and explains everything clearly no some robot. Definitely recommend first direct

Great app and easy to use for a 59 year old who hates technology and wishes VHS was still king

I've been with FD for over 16 years now. I joined for their customer services and stay for their customer services. You can always speak to someone on the phone.

Their app's great too - gone are the days when the desktop browser was quicker and more functional. Everything is quick and easy on your mobile.

My husband and I have banked with first direct for over 20yrs from when we transferred from another bank to utilise their off-set mortgage (which was then available). We have always found the service(s) experienced to be of a high standard. Our mortgage with first direct is about to finish but we will be continuing to remain First Direct customers.

Very very very slow application review team, I want to return to FD as I have a loan and credit card with them. I’ve been told to wait 3-5 working days for an answer. Can see hard credit check done on my credit file, it’s now approaching day 5 and nothing. I hope I have not been forgotten. I do not wish to call in endlessly to chase up on it. I wonder if it even went through. I’m tired of waiting when I’m seeing others get approved after 3 days!!! It’s either a yes or a no!! Do you want me as a customer yes or no??

We switched current account using the CASS switch system and everything went well. However the communication from First Direct could have been better. We took advantage of an offer of a cash payment if we switched but when we switched rather than receiving confirmation that we had met the criteria and being given an explanation as to what would happen we instead received the same offer again which was rather confusing. Had we qualified for the offer or not? We then heard nothing until we received notification that the money had been paid in to our account.

Took advantage of the paid to swap banks and it was unbelievably smooth. So easy I would highly recommend!

Once again first direct are happy to help and get things sorted quickly, been with the bank for almost 27 years and can’t fault them

Switched to First Direct and it was seamless. I chose First Direct because of so many positive reviews of customer service and they weren’t wrong. I felt supported all the way and when I phoned for help calls were answered quickly. The banking app is very easy to navigate. I would recommend First Direct without hesitation.

First direct is basically a great banking experience there are a lot of plushies difficulty comes when moving large quantity of money the system checks for anti fraud seems excessive having gone through checks for the same payee who by the way is my girlfriend we share everything yet it was checked on 3 occasions

Upto date and very easy too use and understand.

Very easy to use and do all transactions including paying in checks. Much better than queuing in a bank.

Quick response to phone call. Very helpful customer support service. Knowledgeable, patient, clear and friendly enabling me to achieve my aim and giving me time to check and confirm. Thank you

I recently found myself in a very difficult situation and have been really worried about my finances, but I have received nothing but support and understanding from whoever I have spoken to at First Direct. They are always more than happy to help in any way they can

Very good customer service .
My enquiry was sorted with no further issues .

Sometimes there is a bit of a wait to get to talk to someone (I don't & will not do on-line banking), however, once there is a person available, I've never found them anything but polite & helpful.
On the whole I'm very happy with the service provided.

I upgraded my mobile phone and needed to transfer my banking app. The person I spoke to was very helpful and it was completed very quickly.