I contacted FLEXA because I needed a bed in a less common size. Although the model was no longer generally available, Malene took the time to check the remaining stock and found one for me. She a... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We bought our daughter’s single bed back in 2021 from a Flexa store in Ireland. We added to this bed in 2024 to create a bunk bed with double on the bottom. Excellent quality and delivery. We subseque... See more
Company replied
Bought 2 flex’s play beds and mattresses for my young kids. I paid extra for installation by the flex’s shop delivery team here in Athens Greece. Within months they are creaking and shaking. Customer... See more
We are super happy with our two mini bookcases with doors! The quality is great. They feel solid and there was no bad smell from the paint (which we unfortunately had experienced from another brand... See more
Company replied
Company details
Written by the company
FLEXA is Europe leading supplier of furniture, interior, and toys for children. FLEXA believe in sustainable, Scandinavian design and the basic idea that products should grow with the child. FLEXA cooperate with child specialists, educators, and sleep experts to ensure that the child's development always is incorporated in the product development. The unique FLEXA assortment is available in 140 exclusive FLEXA brand stores as well as 450 FLEXA studios with major retailers worldwide.
Contact info
Kalkværksvej 20, 8000, Aarhus C, Denmark
- +4576688055
- hello@flexaworld.com
- flexaworld.com
4.0
Great
271 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 72% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good quality furniture
Good quality furniture. The customer support is very kind and helpful. Thank you very much!
August 5, 2026
Unprompted review
Reply from FLEXA
Dear Michael,
Thank you very much for your kind review ⭐
We are delighted to hear that you are happy with the quality of your FLEXA furniture and that our customer service team was able to help you.
Your feedback means a lot to us 💛
Best wishes,
FLEXA Customer Service
Advertisement
Very friendly customer service
Very friendly customer service, good quality. 10/10 would recommend
July 1, 2026
Unprompted review
Reply from FLEXA
Dear Antonia,
Thank you so much for your lovely review! We are delighted to hear that you had a great experience with our customer service and are happy with the quality of your FLEXA product.
Your recommendation means a lot to us 💛
Best wishes,
FLEXA Customer Service
Reply from FLEXA
Hi Jérôme,
Thank you so much for your lovely review! We are delighted to hear that you are happy with the products, and we hope they will be just as wonderful when they arrive 😊
Best wishes,
The FLEXA Team
Excellent and genuinely helpful customer service
I contacted FLEXA because I needed a bed in a less common size. Although the model was no longer generally available, Malene took the time to check the remaining stock and found one for me.
She also helped me add the safety rails I needed, adjusted the order, and applied the welcome discount. Communication was quick, friendly, and clear throughout the whole process.
I really appreciated the extra effort and personal support. An excellent customer service experience.
July 15, 2026
Unprompted review
Reply from FLEXA
Thank you so much for your wonderful review! 💚
We are delighted to hear that Malene could help you find the right bed, add the Safety Rails, adjust your order, and apply the welcome discount. Providing friendly, personal support is very important to us, so your kind words mean a lot.
We hope the new FLEXA bed will bring many years of comfort and happy moments to your family. 😊
Great furnitures but poor delivery experience
Great furnitures but delivery service could be improved. No option to order with home delivery. Driver left the pallet on a front despite my explaination that entrance is from the backside.
June 12, 2026
Unprompted review
Reply from FLEXA
Hi Ewa,
Thank you for your kind words about our furniture, and for taking the time to share your delivery experience.
We are truly sorry to hear that the delivery did not go as expected. We understand how frustrating it must have been to explain the correct entrance and still have the pallet left at the front.
Your feedback is very valuable to us, and we will share it with our delivery partner so we can help improve the experience for future orders. We are happy to hear that you are pleased with the furniture, and we hope it brings joy to your home for many years to come.
Best regards,
FLEXA Customer Service
Advertisement
Damaged ladder received
Damaged ladder received, driver dropped the pallet in front of the door, without opening it or bringing inside the house. Customer service poor responses.
June 16, 2026
Unprompted review
Reply from FLEXA
Hi,
Thank you for your review. I am very sorry to hear that your ladder arrived damaged, and I apologise that our customer service did not provide the help or guidance you needed.
Our current delivery terms state that larger furniture orders are delivered as curbside delivery, which means the carrier is not able to bring the pallet inside the home. However, we fully understand that this can be inconvenient, and we wish to offer indoor delivery in the future. This is something we are already working on improving.
Unfortunately, I have not been able to locate your original email or order based on the name shown here. Could you please contact me directly at clu@flexa.dk with your order number and photos of the damaged ladder? Then I will look into this as quickly as possible and help find a solution.
Best regards,
FLEXA Customer Service
Excellent customer service and beautiful quality
Very happy with the high bed I ordered from FLEXA. Fantastic quality and much easier to put together than I expected. Customer service was brilliant! very helpful and always quick to respond. They helped me a lot with the gift card which I really appreciated. Overall a really good experience and I’ve actually just ordered another bed!
May 21, 2026
Unprompted review
Reply from FLEXA
Hi Jenia,
Thank you so much for your wonderful review ⭐ We’re so happy to hear that you love the bed and found the quality beautiful — and that assembly was easier than expected.
It also means a lot to us that our customer service team could help you quickly and smoothly with the gift card. We’ll make sure to pass your kind words on to them.
How lovely to hear that you’ve already ordered another bed from FLEXA — thank you for your trust! 💛
Warm regards,
FLEXA Customer Service
Great double bunk bed
We bought our daughter’s single bed back in 2021 from a Flexa store in Ireland. We added to this bed in 2024 to create a bunk bed with double on the bottom. Excellent quality and delivery. We subsequently had an issue with the bunk bed ladder and as it’s still under warranty, Flexa in Denmark are directly replacing it. Highly recommend based on product quality and service.
May 12, 2026
Unprompted review
Reply from FLEXA
Dear Donna,
Thank you so much for your wonderful review ⭐⭐⭐⭐⭐
We’re delighted to hear that your FLEXA bed has grown with your family and could be rebuilt into a bunk bed with a double bed on the bottom. That flexibility is exactly what FLEXA is all about.
We’re also very happy to hear that our team could help with the ladder replacement. Thank you for highlighting both the quality and service — it means a lot to us.
Wishing your family many more years of sleep, play and cosy moments with FLEXA 💛
Warm regards,
FLEXA
Fantastic support provided by FLEXA
Fantastic support provided by FLEXA, quick , transparent, accomodating and looking for solutions. Thumbs up!!
April 14, 2026
Unprompted review
Reply from FLEXA
Thank you so much for your kind words 💛
We’re thrilled to hear that you had a great experience with our support team! Providing quick, transparent, and solution-oriented service is something we truly strive for every day 🙌
At FLEXA, we believe great design goes hand in hand with great service—so you can feel confident every step of the way. Designed in Denmark since 1972 and produced in Europe, we’re here to support families with both quality products and reliable help whenever needed.
Thanks again for your trust—thumbs up right back at you 👍✨
Advertisement
Excellent support service
Excellent support service, Quick and efficient answer to my request !
Thank you !
March 27, 2026
Unprompted review
Reply from FLEXA
Thank you very much for your kind feedback!
We’re happy to hear that you had a great experience with our support team and that we could assist you quickly and efficiently 😊
If you ever need anything else, we’re always here to help!
Best regards,
Flexa
Best support
I am just overwhelmed and happy by this great customer support! Christian was very kind and so helpful! We love the Flexa beds and the endless possibilities, quality is great and Flexa convinced us even more in terms of sustainability as I needed certain parts to modify our bed and they got it for me.
Thanks again! You made my day!
February 26, 2026
Unprompted review
Reply from FLEXA
Hi,
Thank you so much for your wonderful review ⭐
We’re truly happy to hear that you had such a great experience with our customer support, and we’ll make sure to pass your kind words on to Christian.
It means a lot to us that you appreciate the quality of the FLEXA beds and the many possibilities to rebuild and adapt them as your child grows. Being able to help you find the right parts to modify your bed is exactly what our flexible system is designed for.
Thank you again for your kind feedback – it really made our day too! 😊
Best regards,
Team FLEXA
Super happy with our mini bookcases with doors
We are super happy with our two mini bookcases with doors! The quality is great. They feel solid and there was no bad smell from the paint (which we unfortunately had experienced from another brand). They were easy to assemble too.
The furniture is definitely made with the kids perspective in mind.
On first arrival a few of the parcels had been damaged during transport. :-( Flexa’s support were super helpful and replaced the damaged parcels immediately. We are so grateful! Thank you! 🤗
December 18, 2025
Reply from FLEXA
Thank you so much for your wonderful 5-star review ⭐⭐⭐⭐⭐
We’re truly happy to hear that you love your mini bookcases with doors and that the quality, solid feel, and easy assembly met your expectations. It means a lot to us that you noticed the difference – especially when it comes to the paint and overall finish. At FLEXA, safety and quality always come first, and all our furniture is designed in Denmark and produced in Europe according to the highest standards.
We’re also very sorry that some parcels were damaged during transport – but we’re so pleased to hear that our support team could quickly resolve it for you. That’s exactly the experience we strive to deliver 🤍
Thank you for trusting FLEXA and for taking the time to share your experience. We hope your new bookcases create lots of joyful and practical moments in your home!
Warm regards,
Team FLEXA
Reply from FLEXA
Thank you so much for your 5-star review ⭐⭐⭐⭐⭐
We’re thrilled to hear that you had a great experience with our support team! At FLEXA, we always strive to provide helpful and caring service – so your feedback truly means a lot to us 🤍
Thank you for taking the time to share your experience. We’re always here if you need us again!
Warm regards,
Team FLEXA
Advertisement
Great customer service
Great customer service, prompt reply. Also great products.
January 30, 2026
Unprompted review
Reply from FLEXA
Thank you so much for your kind words and for taking the time to leave a review ⭐️
We’re really happy to hear that you had a great experience with our customer service and that you’re enjoying your FLEXA products. Prompt support and high-quality furniture designed in Denmark are very important to us, so your feedback truly means a lot 💙
If you ever need anything in the future, we’re always here to help. Enjoy many happy moments with your FLEXA furniture! 😊
searched a drawer ball bearing slide for an old cupboard
I searched a drawer ball bearing slide for my 15 years old cupboard. Flex Service Center help me excellent, very friendly and prompt. 100 Points. For first contact to delivered at place i had a good feeling. Now i am happy to rescue my old new cupboard. Special thanks to Danmark from Tyskland Munich.
January 14, 2026
Unprompted review
Reply from FLEXA
Dear Stephan,
Thank you so much for your kind words and for taking the time to share your experience 🌟 We're truly happy to hear that our FLEXA Service Center could assist you in finding the right drawer slide for your 15-year-old cupboard — and that everything went smoothly from first contact to delivery.
At FLEXA, we believe great design should last for generations, and it's always a joy to see our products being brought back to life 💚 Your story is a perfect example of why we say: Why replace, when you can rebuild?
A big thank you from Denmark 🇩🇰 — and warm greetings to Munich!
Kind regards,
Team FLEXA
Delivery not satisfactory!
The bed we received is top!
However the Delivery needs to be more customer friendly. The large pallets was left aside in the house by the delivery company. These equipments shall be collected und reused instead of being disposed at the customers who will generally have problem to deal with them.
January 20, 2026
Reply from FLEXA
Hi Yang
Thank you so much for your review – we’re thrilled to hear that you’re happy with the bed! 🌟
We’re truly sorry that the delivery experience didn’t meet your expectations. At FLEXA, we want every part of your journey – from order to delivery – to feel smooth and convenient.
Our logistics partners offer curbside delivery as standard, which unfortunately does not include pallet removal. We completely understand that disposing of large pallets can be inconvenient, and your feedback is very valuable. We’ll make sure to share it with our delivery partners as we continuously look to improve the experience for our customers 📦
Thank you again for choosing FLEXA – and for taking the time to share your thoughts. We hope your family enjoys the new bed for many years to come 🛏️💚
Warm regards,
The FLEXA Team
Very good and professional customer…
Very good and professional customer support from Christian Lund at Flexa. I was asking questions about a second hand product and spare parts and I got the best help I could get. Sustainable thinking and taking pride in their products.
January 20, 2026
Unprompted review
Reply from FLEXA
Hi Bojan,
Thank you so much for your kind words and for taking the time to share your experience 🌟 We're thrilled to hear that Christian was able to assist you so well — even with a second-hand product! At FLEXA, we take great pride in the quality of our products, and it means a lot when that commitment is recognised 💚
Our goal is always to help families make the most of their FLEXA furniture — whether it’s brand new or lovingly passed on. With our flexible design philosophy and wide range of spare parts, we're happy to support long-lasting solutions that grow with your child.
Thanks again for your thoughtful feedback — it truly inspires us!
Warm regards,
The FLEXA Team
Advertisement
Reply from FLEXA
Thank you so much for your lovely review and the 5 stars ⭐⭐⭐⭐⭐
We’re thrilled to hear that you’re happy with your FLEXA product and our service!
If there’s anything we can help you with in the future, don’t hesitate to reach out.
Best regards,
Team FLEXA
Customer Supper
January 5, 2026
Unprompted review
Reply from FLEXA
Thank you so much for your kind words and the 5-star rating ⭐⭐⭐⭐⭐
We’re truly happy to hear that you had a great experience with our customer support 💚
At FLEXA, we always strive to provide fast and friendly service – and it means a lot to know it’s appreciated.
If you ever have any questions or need assistance again, we’re just an email or call away!
Warm regards,
Team FLEXA
Great customer service!
I experienced a customer service experience that was very attentive and quick to provide solutions.
December 3, 2025
Unprompted review
Reply from FLEXA
Thanks a lot! 😊
We’re happy to hear you felt well taken care of — quick, helpful support is what we’re here for.
All the best,
The FLEXA Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.