* This is a Canadian company. If you pay in another currency than CAD$, you will be charged more than 3% for currency conversion by your bank! For example if you pay a ticket 800 in USD$, you will pay about $25 of extra fees. * This company has no email address and refuses to communicate by email. * When you call them, it can take up to 1 hours and more to speak to someone.
Here is the link where they explain the conversion fees: http://www.flighthub.com/help/faq/there-is-an-international-transaction-fee-on-my-card-statement-why
It is in their FAQ... But innocent clients are not warned about it. Maybe this is legal, but I am not sure. I frankly think it is borderline illegal. Because it is VERY misleading "on purpose". They could warn the customers but they CHOOSE not to.
They have 3 domains... The .CA domain, as well as a .COM and a .CO.UK... this is the main issue, because only the .CA website is honest or "real"... the others are fake and misleading... For example EXPEDIA does the same, they also have different country specific domains, but they do not cheat. They charge you in the currency of the website you are on. On FLIGHTHUB, when you switch to another domain or currency such as USD or GBP you are led to believe that you can pay in those currencies. But you can't. They will charge you in CAD and your bank will charge the extra fees!... They should just tell you clearly how they operate BEFORE you pay. I though I was paying in USD but then I noticed the extra charges once I had already paid!... They should just say clearly on their website - clearly and big on their home page - that "they charge all invoices in CAD$", it is not very complicated.
Purchased a return trip from YUL(Montreal) - ORY (Paris) for our 10th Wedding Anniversary.
All seemed fine and we picked them because of Tripadvisor.
1)Was charged almost $300 for insurance that I did not want 2) After checking myself I noticed that our bookign had changed, we were placed on a return flight 1 day early! No one informed us of this. The affects the car rental and appartment rental 3) Insurance was refunded only after I managed to get someone on the phone, however, they keept saying that they would call me back to confim the refund, since part of that trip was cancelled by the airline (CorseAir) Enever got a call back until I emailed customer support and filled out a negative review. Still after that there was no refund. I emailled again and got a call asking again, if I wanted a refund. How mnay time do I have to repeat: give me my money back!
Ended up booking on Air France for the same price directly. Still waiting for my refund. Not sure what do to here, since now they are no longer replying.
I booked my ticket with flight hub on recommendation from my co-workers who have used this service before (I usually book with Expedia, however, I could not get priced for my destination for some reason), so this was the first time I have booked with flight hub. Two days later (the day after I was no longer able to use my purchase guarantee that I paid extra for), there was a price reduction for the same destination (Liberia, Costa Rica) to where I was traveling. I tried to call ASAP, however your office was closed so I had to wait until today to call in. I spoke to a representative named Nick who informed me that I was not able to receive the price reduction or make any changes; the price posted when I bought my ticket is the price that I will have to pay, regardless if the price drops. I think this is a very poor policy and experience, especially for a first time customer and because of this policy, I will not be using your service again. I will stick with Expedia as they do honour price reductions and I have never had issues with there service.
I purchased aR/T ticket from Toronto to NY for my sister in law and though I got a confirmation e-mail, I later got a mail that the booking had been cancelled. I called CS and was told that the booking was cancelled due to a problem with my credit card. I asked what was the problem, but was surprisingly told they cannot tell me the reason/ problem with the card OR how to fix the problem. The only response was that I will need to rebook. I asked the CSR what should I do if I encounter the same problem again with the new booking; her response: ' we don't do booking over the phone, so you can call back', when she cannot even give me a reason for the cancellation. I rebooked again, with another Credit Card, and about two hours later, history repeated itself: it was cancelled. I went to CHEAPOAIR and booked the same flight with the same Credit Card that FlightHub claimed was having problem. My honest advise: STAY AWAY FROM FLIGHT HUB.
First time that I used internet to book a flight. It was easy, and the prices were the best I could find. I even received a reminder before my departure. I was afraid that I would get bad surprises with my reservations but everything went smoothly. I will for sure use this service in the future (I kept it in my favourites) I would recommend them anytime.
the worst company. I wanted to cancel a trip. If you choose from the phone menu number 2, ta cancel a trip, the waiting time is very long. On the 3rd day of the attempts someone answered. The person said that I can not cancel tickets. I told him that my wife is pregnant and that I can not travel. They put me on hold. After an hour of waiting I take wife's phone, I call them again and choose to buy a ticket, in less than a minute someone replies. I said I'm waiting on another line to cancel the trip and that there is no one answer. He said that at least another hour I must wait. I've told him that I have a feeling that they ignore me and they don't want to refund me money, I asked him to give the address where to send a warning letter. Waited another 10 minutes to get the address. After few minutes the "right" person answers to cancel the trip. The charged me for this almost 50% of tickets cost. I will never buy from this site because refund policy is a mess and they can change ticket price without notice.
I am a fairly frequent traveler and have never had an experience as terrible as when I used FlightHub. I purchased my tickets on Monday night and received an email saying that I must call within a few hours because of issues with my purchase or the ticket will be cancelled. Luckily, I did not have class that morning and called in. After waiting behind TWENTY-FIVE other callers for 40 minutes, I was informed that the price has changed. I agreed to the price change and was informed that I will receive my ticket in a few hours.
A few hours later, instead of my ticket, I received a email informing me that my reservation was cancelled. I called in, again waiting 30 minutes to reach someone and was informed that there was absolutely nothing they can do for me. They could not even place a new reservation for me on the phone. Yes, that is right, this company's only job is to place flight reservation could not do it over the phone. The person on the phone could not even connect me with a manager. She then informed me that she was going to pass on my message to a manager the next morning and they will call me.... Again, surprise, surprise, did not happen.
I am a very experienced traveler, and have used multiple different booking sites over the years. I was so excited when I moved back to Canada recently and found flighthub. The prices were great, they offered daily updates on prices of flights I was monitoring, and their website presented them as a very trustworthy and reliable company. I was already recommending them to all my traveling friends.
However, when I finally booked my flight, there was a huge problem. The connecting flight they had scheduled me on was impossible to catch in time. The itinerary had a 2 hour scheduled layover in New York, before catching an international flight to Japan. 2 hours is a short layover to catch an international flight to begin with, but then it turns out that I have to transfer airports. From LGA to JFK, which are about an hour drive from each other! There is absolutely no way I would be able to catch the connecting flight. I immediately called customer service when I realized this, but they were closed for the evening. So I called again the next morning, well within the standard 24 hour change period.
I explained that I did not feel I should be responsible to pay any change fee, since they were the ones that had sold me a faulty product. I am a student, traveling to Asia to become certified as a divemaster on my time off from school. I absolutely cannot afford the exorbitant change fees that they are trying to charge me. The customer Service Rep I spoke with was very rude and extremely unhelpful, and refused to let me speak with a supervisor when I first asked. She refused to accept any fault on the part of the airline for offering an itinerary that is essentially defective. I understand that she is probably not authorized to do so, which is why I wanted to speak with a supervisor. Eventually I was promised that a manager would call me back, and I am still waiting to hear from them.
I sincerely hope that someone from flighthub does contact me soon, as I was so excited about the company. Hopefully this problem can be resolved without further issue and I can update my review and rating and continue to recommend the company. But I think they really need to work on their CSR training, and put a little more effort into monitoring the integrity of the product they sell. As it currently stands, I feel the need to warn other customers about them.
You are better off booking with a Travel agent you know then through a website like Flight hub . Our flight on Lot Air was perfect going to Israel . but the flight back was cancelled . When we tried to check in on line we found out that we could get to Warsaw , but our flight from Warsaw to Toronto was cancelled . We did not get any notice from flight hub of this problem .
when we calle flight hub to advise us on what to do , after waiting for 17 persons ahead of us in queue ,The first person said Gee yes your right it appears your flight is cancelled , i need to pass the call to another person . after being put on hold again for another 20 minutes , the next person said yes we have a problem but she could not resolve it and must pass me on to ticketing. I was then put on hold again . Thank fully I found LOT airline direct number and called them while on hold for flight hub for the third time.
To Lot Airlines credit they sorted out the problem with in fifteen minutes . They acknowledged the problem , and then re booked us on Swiss Air.
I do not know what Flight Hub would have done if anything , I was still on hold waiting for the ticketing person to get back to me.
They re booked us on Swiss with no further problems
Kudos to Lot Airlines for both a pleasant flight going to Israel and for looking after the cancelled flight quickly and efficiently
And a negative star ranking to Flight hub for providing absolutely no help in looking after our problem and just putting us on hold as they passed us from one person to the next
23 February, 2014 Re.: Booking reference number: 002-023-139 Air France Record Locator : YSG5T3
On February 18th, 2014 I was searching a flight to Toronto-Barcelona and return from Madrid to Toronto. I was using kayak.com search engine, as for many years in the past. At last I found a suitable flight on the required dates, which quoted the lowest fare. Kayak.com transferred me to your website, where I made the booking. The booking was charged onto my AMEX credit card and I was informed that "Your tickets will be issued shortly". Trusted, that with my credit card I secured the booking I went ahead and selected our seats as well during the flights. Little I knew, that I was lured to your low advertised prices, which were not in real time with the Airline, or even they were historical and were published only to hook the customer to your website beating out the other competitors. Once the customer was trapped by authorizing you to charge the trip, he cannot go to other sites for searching for even lower prices. A day or two later I received an email, that the price has increased and my trip has not been booked. I have not checked my emails until Saturday night, when your office was already closed. On Sunday (February 23) I found out from your website that my trip was cancelled. In the meantime I went ahead and booked hotels and a car for our trip.
It is irresponsible and indeed criminal how you are conducting business! Once a product is charged onto the credit card, it is sold in accordance with Canadian business law at its current price, and the transaction becomes a valid contract. Therefore any future increase in price should be immaterial and you cannot cancel the deal, just because the price has increased. If your advertised prices are not in real time, you should not advertise and charge ticket prices that you do not know. Certainly you should not deceive your customer, that he does have booked the trip. Had I known, the booking was not in real time with your website, I would have booked the trip directly with the airline.
I am very upset to have fallen for such a cheap advertising trick, and I now must find another airline at the precise time period, since most of my hotels are already booked. I will certainly present this complaint to "Kayak.com", "TripAdvisor".com and possibly even to AMEX as well, although you indeed not charged the trip, which of course I did not know. I am not sure if I ever want to use such an unreliable company to book my future travels.
After booking the flight we receive a conformation number and a note that the tickets will be issued shortly. At 9:15pm I received an email that there was a problem issuing the tickets and to call them same day otherwise the trip will be cancelled. When I tried to call, off course, their office is closed at that time. I called next day in the morning, and their rude representative told me that the flight fair is increased by $400 and if I don't agree right away to the new fair the flight will be cancelled. when I asked for the representative again she hang up the call. I called again and talked to another representative just to make sure that the flight is cancelled. I went on the internet and searched, and luckily I found the same flight for $300 less than their original flight fair.
I have never felt the need to sign on to a travel forum to bash a service before now, but I am absolutely appalled by Flighthub's policies and feel the need to warn other travellers (particularly young people on a budget like myself)! I booked a flight from Puerto Vallarta to Vancouver with Flighthub through Delta Airlines (who I have absolutely no problem with, they were very cordial with me on the phone and seem like a classy company). I was unable to go on my trip due to weather conditions trapping me on Vancouver Island. I had booked my return flight with Flighthub earlier that day, and had purchased their $20 "Best Purchase Guarantee," which states that you can cancel your flight anytime within the same day you booked it with no penalty. So at 9PM when my ferry was cancelled to leave for my trip, I called Flighthub to cancel my flight. Unfortunately, their offices close at midnight Eastern time and there was no one to take my call. I woke up at 5 the next morning to contact their offices the second they opened (8 AM Eastern) to cancel my flight, and was told that there was nothing they could do as I had missed the deadline to cancel. I told them about the time difference and was told I should have emailed them (a method of communication mysteriously absent from their website). I argued that since their office had opened two minutes earlier and they would have received the email at the same time I was speaking to them anyway, couldn't they just cancel the flight anyways? I was told that yes, they could cancel it, but it would cost me the $200 fee charged by the airline, plus an additional $150 charged by Flighthub themselves, totalling $35 MORE than I paid for my ticket in the first place. After talking to six different people both with Delta (again, not their fault, very nice people) and with Flighthub, I resigned myself to the fact that this is just what happens when you buy cheap tickets.
Until I got my credit card bill. There were two separate charges - $265 from Delta airlines for the ticket, and $50 from Flighthub for the "service" of finding this cheaper flight for me and booking it through a unhelpful, loop-hole driven third-party site that removed any chance of credits or refunds from the airline, had a tougher cancellation policy, and left me over $300 poorer. I did some more research and realized that you can look up flights on Flighthub.com, see which airline is providing the cheapest flight, and book directly through the airline themselves to not only save $50, but to protect yourself from their inadequate customer service and financially detrimental policies.
Not only did the ticket I purchased go up less than 24 hours after I booked it, when asked for an explanation I was treated so rudely, that I asked to speak to a supervisor. Not only was I told that I could not speak to a supervisor, I was told that my ticket would now be cancelled? Are you kidding me??? If I buy a couch today for 450.00 and go to pick it up tomorrow and suddenly its now 600.00,I am not supposed to question it? I received my seat selection, the funds were guaranteed through my credit card and now you are charging me more??? I will be calling the Better Business Bureau AND Consumer Corporate Affairs.
If you advertise something at a price, and I purchase it. You cannot charge me more later. If you cannot give me what I purchased at the sdvertised price...it is false advertising...regardless of your terms saying prices are subject to change in fine print. Why use this website at all? When any other website...including the airline websites guarantee the advertised price when you pay.
This is VERY bad business. To make matters worse The CSR's that answer your call are rude.
Not only will I NEVER use this site again, you can be guarunteed none of my clients or friends will either.
I wrote this comment just teach everyone who can read my message. I booked my flight yesterday around 11am for such a reasonable offer i had found compare to other site. But suddenly after 3hours this company cancelled already what i had booked the reason that they tell me that after i booked the offer does'nt go thru, their system is down. After i fullypaid the ticket amounting $1,602. And i will wait for 10days to refund my money. Until now the schedule flight i chose still offering in their site. They does'nt update the offer. So inconvenience to me.
Horrible service customer support not helpful do not reccommed to anyone traveling go somewhere else also booked two flights one did not go through they tell me that 3:30 hours later and I go to airport and then they just say sorry why did unnot warn me ahead of time and not willing to take a bit even when it is the companies fault
I booked a flight from Canada to Vietnam but I have to cancelled it because the flights go through US and Japan and I don't have visa to go through these countries (I'm Vietnamese and I just been told about this today at the airport). I called FlightHub and requested cancel my flights and they accepted to refund the money to me but charged me 500 CAD. I'm ok with this but it's strange to me that they don't send me a confirmation email about the refund, they just tell me they will refund.
FlightHub, could you send me a confirmation email about the refund and please let me know when will the money coming back to me?
I will update this review and the stars after I receive the refund confirmation email and the refund.
Web glitches upon check out. Ended with my fraud department freezing my card due to 3rd charge from Areo Mexico(Delta) thru flight hub. Ended up using a 3rd card to get e-tics and 2 pending charges for over $2000.00 on the froozen card. Flight hub and Areo played it's the other guys job to cancel the transactions. To add insult to injury we got 3rd choice on return flight with a 8 plus hr layover in Mexico city over nite instead of flying.
I booked a non-stop flight and yet I have a stop over in El Savador? How is that a non stop flight? Their customer service rather than helping me out basically blamed me that I should have verified that info and verified the flight duration? I am sorry but no, I thought flighthub was a credible company so I trusted the information presented which now turns out to be false and misleading. You can't advertise non-stop when it is not non-stop. Now if there's any delays in my departing flight I could potentially miss my connecting flight to costa rica! this is why I booked Non-Stop so there would not be any stop overs.
If I encounter anymore issues with this company I am reporting them to Better Business Bureau. I better not have anymore problems!
I booked my reservation, 2 hours later I received an email email advising me that my booking had been cancelled, I called and they advised me that they had no idea why it got cancelled, that I should speak to the airline, and then advised me that their company doesn't own any airplanes... what???? I called four more times, until I was able to speak to a supervisor, who came on the line and also had no knowledge or information to offer me, I would never do business with this company again and neither should you!