I've never used a travel agent to organise a holiday but sometimes I can see the attraction if you have to spend lots of time searching and checking information from many different websites. Thankfully I didn't have this headache when using flights24. The website is very straight forward you give your travel dates and destination and it compares airfares from hundreds of airlines so you can see which are the cheapest and which fly direct. I was able to find a cheap flight and the booking process was quick so I'd give it 5 stars.