I am extremely dissatisfied with Flights24.com! In the Spring I booked 4 tickets to fly to Ft. Lauderdale (4 one way there and 4 one way back due to a cheaper price). After being notified by Mastercard that my account had several charges relating to this booking, I looked into it and found "hidden and misleading" charges that totaled a couple hundred dollars +. I immediately contacted their customer service by email, explaining my dissatisfaction with their misleading advertisements and asked if they'd reverse my charges because I was NOT going to use the tickets. After a couple of hours of correspondance between the two of us, I went to bed ( 11 pm my time, but 8 pm their time). I woke up to find 2 messages saying that I had until midnight that night (by then it was 8 hours past their deadline which I had slept through!!) and they would reverse the flight charges, but not the large service fees - which was the main thing I asked to be removed in the first place! When I wrote back saying that I'd like to take them up on their offer, they refused because it was "past their deadline"! I explained to them that it was 11pm - 2am eastern time and I was sleeping and didn't get the message until the next morning when I awoke! Here it is 7 months later and it still has not been resolved!! I am so disappointed in Flights 24.com! Stick with the reputable travel agencies such as Orbitz or Travelocity!!