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FTD Reviews 

6,585
•
TrustScore 4.5 out of 5

4.3

Flower Delivery
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Review summary

Created with AI, based on recent reviews

Evaluating 4,293 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the online platform is very simple to navigate and user friendly, making the entire ordering process quick and smooth. People also love the wide selection of stunning arrangements, noting that the delivered flowers always look exceptionally fresh and wonderful. Some reviewers were not happy with unexpected extra costs and additional fees added for weekend or same-day delivery services. Consumers additionally noted occasional delivery delays, mentioning that shipments sometimes arrived later than expected or faced scheduling issues. Buyers expressed frustration when specific time commitments were missed during important family events.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, often mentioning stunning arrangements and fresh... See more

Order

People report ambiguous experiences with order. On one hand, many reviewers praise the platform for its... See more

Delivery service

Clients share ambiguous opinions on delivery_service, as experiences vary significantly between reviewers.... See more

User experience

Customers consistently note satisfaction with the user experience, highlighting how simple, fast, and... See more

Quality

Users describe ambiguous interactions with quality, as experiences vary significantly among consumers. Many... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Nice arrangements and containers, but still too pricey, even when using a discount code. Do not appreciate having to pay the $1.99 fee for Same day/Weekend/Holiday Delivery Fee, when I placed my ord... See more

Company replied

Rated 4 out of 5 stars

Well just told that the flowers won't be delivered tomorrow on my friends birthday. Hopefully, they will be delivered on Monday morning. Kinda disappointed, especially since I paid for weekend deliv... See more

Company replied

Rated 5 out of 5 stars

I ordered previously from FTD and was emailed a coupon/offer for free delivery, which I took advantage of. I appreciate the FTD website and the simplicity of the ordering process. Thanks very much.

Company replied

Rated 5 out of 5 stars

Ordering from FTD was easy and quick. There are so many beautiful flowers, baskets and arrangements to choose from. As long as our friends receive their gift in perfect condition, I'll be very satis... See more

Company replied

Company details

  1. #12 of 19 best companies in Flower Delivery
  2. #7 of 12 best companies in Florist
  3. #10 of 15 best companies in Gift Basket Store
  4. #73 of 123 best companies in Gift Shop

About FTD

Written by the company

For more than 110 years, FTD has been your partner in giving with care, ease, and heartfelt meaning. We understand that your gift goes beyond the physical; it’s an expression of love and thoughtfulness. That’s why we treat every delivery as if it were for our own family, friends, or business partners, ensuring your emotions are conveyed with the highest respect and sincerity.

Our mission is to provide the finest quality, unwavering reliability, and a personal touch in every bouquet and gift. FTD flowers and gifts are expertly crafted, locally created, and hand-delivered, making your special moments truly memorable and your connections even stronger.

FTD Freshness Guarantee

7-day freshness guarantee

Your perishable flowers and plants are guaranteed to last seven days. If, for any reason, you are not satisfied with your delivery, please contact us within that timeframe, and we will make it right.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

7K reviews

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4.3

All reviews

(6,585)

4,400 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 2 out of 5 stars

Additional fees

Being an FTD Plus member used to mean NO additional fees, but now they have Same-Day/Weekend/Holiday Delivery Fees! Has one reconsidering paying the additional $39.99

August 27, 2026
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Reply from FTD

Thank you for sharing your feedback. We sincerely apologize for any frustration caused by the additional Same-Day, Weekend, or Holiday Delivery Fees and understand your concerns regarding the value of your FTD Plus membership. A supervisor has personally reached out and worked with you to address and resolve your concern.

Rated 5 out of 5 stars

Quick,easy

Quick,easy, good price,able to order in my iPad.

August 27, 2026
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Reply from FTD

We appreciate your review and appreciate you taking the time.

Rated 5 out of 5 stars

Great Selection of Flowers and arrangements

The selection is outstanding with FTD and the ease to make a selection and checkout. The purchase process takes you from one window to the next. If there is an error, it is very clear what the problem is and what needs to be done to move forward. Just a quick and easy experience to get flowers ordered.

August 27, 2026
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Reply from FTD

We appreciate your review and appreciate you taking the time.

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