I've bought a Viltrox lens. Good price, fast delivery, carefully packed, everything went well. The only minor setback is the fact that the email messaging system for international clients is in German... See more
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Five star service! I did multiple purchases from Fotokoch.de online store and my experience is 100% positive. There was small issue with one of the items (missing part from the manufacturer) and Fo... See more
The item sent was not the one described on the shop online, but an older version. The description and picture were those of the most recent model, but the item sent is the old version with less acc... See more
Company replied
True proffesionals. I have made almost 12 orders in the last 2 months from Greece and everything went super smoothly accurately and fast.
Company replied
Company details
Information provided by various external sources
Weltweiter Versand für Fotokameras, Videocamcorder, Digitalkameras, Hifi-Artikel und Zubehör. Online-Bestellservice und Gratis-Katalogbestellung. Immer Top Angebote. Über 30000 Artikel am Lager.
Contact info
Schadowstr. 60/62, 40212, Düsseldorf
- service@fotokoch.de
- www.fotokoch.de
4.3
Excellent
1K reviews
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This company invites their customers to review, whether positive or negative
Replied to 91% of negative reviews
Typically replies within 1 week
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Product Failed on First Use – Warranty Refused Without Inspection
I rarely leave negative reviews, but this experience has been extremely disappointing.
I purchased a Benro GX25 tripod head from Foto Koch, and on the very first use one of the adjustment knobs broke off completely during normal operation. As a photographer, I take great care of my equipment, so this came as a complete surprise.
I contacted Foto Koch immediately and provided photographs of the damage. Rather than asking me to return the product for inspection, they concluded from the photos alone that I had misused the tripod head by forcing the safety mechanism. Based on that assumption, they refused both a replacement and a refund.
To make matters worse, they suggested I have the product repaired locally, despite the fact that I live in Malta, where there are no authorised Benro repair centres.
What disappointed me most was not only that the product failed on its first use, but that no effort was made to inspect it before reaching a conclusion. I expected a fair warranty assessment, especially for a premium product.
I have been a loyal Benro customer for years and own several of their products, including tripods and filters. Unfortunately, this experience has seriously damaged my confidence in both the retailer and the after-sales service.
I have now escalated the matter directly to Benro and hope they will review how this warranty claim has been handled.
Based on my experience, I cannot recommend Foto Koch. I expected much better customer service and a fairer approach to resolving warranty issues.
July 14, 2026
Unprompted review
Reply from fotokoch.de
Thank you for taking the time to share your feedback. We understand your disappointment and appreciate that this situation has been frustrating.
As already communicated by email, your case is still under review and we are working towards a fair and timely resolution. Based on the design of this tripod head, the visible damage, and the information initially provided, our first assessment suggested that the safety mechanism may have been operated incorrectly. However, we also understand that this does not replace a technical inspection.
For that reason, the tripod head will be examined by an authorised service partner so that the cause of the damage can be assessed independently. We believe this is the best way to ensure a fair evaluation for everyone involved.
We appreciate your patience while this process is ongoing..
Best regards from Düsseldorf
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Prices good. Service horrible.
Prices good. BUT nobody is replying to my emails.
I have a batch order with many items.
I need to add my VAT number. This website is not user friendly, not English friendly and no customer service.
July 10, 2026
Unprompted review
Reply from fotokoch.de
Thank you for your feedback. We're sorry that reaching us was frustrating and that this affected your experience.
We were able to process your request and add your VAT number as requested. Regarding the website, you can switch the language at any time using the flag icon at the top of the page, where English is also available.
We appreciate your feedback, as it helps us identify where we can improve our communication and make the shopping experience even better.
Best regards from Düsseldorf
Fast shipping to Greece and items well…
Fast shipping to Greece and items well packed
Also they have the best prices and combos out there!!
June 12, 2026
Unprompted review
Reply from fotokoch.de
Thank you for your great feedback! We're happy to hear that your order arrived quickly in Greece and that you were pleased with the packaging as well as the offers you found with us.
Best regards from Düsseldorf
Your Foto Koch Team
True proffesionals
True proffesionals. I have made almost 12 orders in the last 2 months from Greece and everything went super smoothly accurately and fast.
June 5, 2026
Unprompted review
Reply from fotokoch.de
Ευχαριστούμε πολύ για τα υπέροχα σχόλιά σας!
Χαιρόμαστε ιδιαίτερα που έχετε κάνει σχεδόν 12 παραγγελίες από την Ελλάδα μέσα σε τόσο σύντομο χρονικό διάστημα και ότι όλες πραγματοποιήθηκαν ομαλά, με ακρίβεια και πολύ γρήγορη παράδοση. Η αξιόπιστη εξυπηρέτηση, ειδικά σε διεθνείς παραγγελίες, είναι για εμάς πολύ σημαντική, και μας χαροποιεί ιδιαίτερα που ανταποκριθήκαμε στις προσδοκίες σας.
Σας ευχαριστούμε για την εμπιστοσύνη σας και ανυπομονούμε να σας εξυπηρετήσουμε ξανά στο μέλλον!
Με εκτίμηση,
Η ομάδα του Foto Koch
Thank you very much for your great feedback!
We’re delighted to hear that your experience with us from Greece has been consistently smooth, accurate, and fast across nearly a dozen orders in such a short time. Reliable international service is exactly what we aim to deliver, so it’s great to know this has worked well for you.
We truly appreciate your trust and look forward to supporting you again with your future orders.
Best regards,
Your Foto Koch Team
They really offered exceptional…
They really offered exceptional service. I will definitely return to them for their services, goods and prices. I am really satisfied with them.
May 26, 2026
Unprompted review
Reply from fotokoch.de
Thank you so much for your review.
We are truly happy to hear that you were satisfied with our service, products, and prices. Providing exceptional customer service and a smooth shopping experience is always our goal. Your kind words and trust mean a lot to us, and we are already looking forward to welcoming you back again soon!
Kind regards,
Your Foto Koch Team
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Very good site on many aspects
Very good site on many aspects (price, service, handling, shipping...) everything is great, highly recommended !
May 19, 2026
Unprompted review
Reply from fotokoch.de
Thank you so much for your review.
We’re delighted to hear that you are happy with our prices, service, handling, and shipping. Your recommendation truly means a lot to us and motivates our team to keep delivering the best possible experience.
We look forward to welcoming you back again for your next photography purchase!
Kind regards,
Your Foto Koch Team
No issues - trusted (insta 360 x5…
No issues with my order (insta 360 x5 Essential bundle) arrived quickly with shipping details.
Recommended!
April 2, 2026
Unprompted review
Reply from fotokoch.de
Σας ευχαριστούμε πολύ για τα θετικά σας σχόλια. 😊
Χαιρόμαστε που το Insta360 X5 Essential Bundle σας έφτασε γρήγορα και ότι όλα λειτουργούν όπως πρέπει. Εκτιμούμε πολύ την εμπιστοσύνη και τη σύστασή σας.
Η ομάδα σου Foto Koch
Highly recommended
Uncomplicated, on time and cheaper than other places I looked.
March 20, 2026
Unprompted review
Reply from fotokoch.de
Thank you for your great review.
We're glad you were happy with our smooth service, timely delivery, and competitive prices. We truly appreciate your recommendation and look forward to serving you again.
Best regards,
Your Foto Koch Team
Great service and very friendly staff
Great service and very friendly staff. I had a pleasant experience picking up my printer.
February 26, 2026
Unprompted review
Reply from fotokoch.de
Thank you for your kind words! We're glad to hear you had a pleasant pickup experience and felt well taken care of by our team.
Enjoy your new printer and see you next time!
Best wishes
your Foto Koch team
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The item sent was not the one described…
The item sent was not the one described on the shop online, but an older version.
The description and picture were those of the most recent model, but the item sent is the old version with less accessories and lower capacity.
Fotokoch took quickly good care of the customer complaint offering a refund OR free return with full refund.
Satisfactory on a business pov, but very frustrating for the customer :-(
February 16, 2026
Unprompted review
Reply from fotokoch.de
Thank you for taking the time to share your feedback.
We are very sorry that you received an older version of the item instead of the most recent model as described on our website. We fully understand how frustrating this situation must have been for you.
We are glad to hear that our team was able to respond quickly to your complaint and offer a full refund or free return. Your feedback is very important to us and helps us improve the accuracy of our product listings to prevent similar issues in the future.
We sincerely apologize for the inconvenience and hope to have the opportunity to provide you with a smooth and satisfactory experience next time.
Best regards,
Your Foto Koch Team
Very fast delivery for being sent from…
Very fast delivery for being sent from Germany to Sweden. A little surprised as I have read that people have the opposite experience. Excellent prices as well.
February 3, 2026
Unprompted review
Reply from fotokoch.de
Hej!
Stort tack för din fina återkoppling! 😊
Vi är glada att höra att din beställning anlände snabbt till Sverige, trots avståndet från Tyskland, och att du blev positivt överraskad över leveranshastigheten. Det är också härligt att höra att du är nöjd med våra priser.
Vi ser fram emot att få hjälpa dig igen snart!
Vänliga hälsningar
Ditt Foto Koch Team 📸
Subpar website and slow customer service
Bought a camera and it took them 5 days to answer my email and instagram message. Meanwhile, the order was stuck on "open" and the live chat on the website did not work at all. Turns out that the order was on "standby" until the SCREEN PROTECTOR was back in stock. Mind you, this was an item that was added for free and got my order delayed by a week. Also, how do you have more stock of cameras and lenses than screen protectors?
Summary, good prices, poor website, slow customer service.
February 3, 2026
Unprompted review
Reply from fotokoch.de
Thank you very much for your feedback.
We are very sorry to hear that your experience with our website and customer service was frustrating. We understand how annoying it is when an order appears “stuck” and responses take longer than expected.
To clarify: we do not operate a live chat ourselves; what you may have seen is a community chat (“Guru Chat”), which is not a direct channel to our support team. Regarding your order, the delay was caused by the free screen protector that comes automatically with the camera. Since it was temporarily out of stock, the system placed the order on standby. We understand this was frustrating, especially since it was a free item, and we apologize for the inconvenience.
We appreciate your feedback about stock management and website usability. Your comments help us improve our processes and communications to prevent similar situations in the future.
Despite this, we hope you were satisfied with the final resolution and the prices of our products, and we sincerely apologize for any frustration caused during the ordering process.
Best regards,
Your Foto Koch Team
Very profesional service
Clear and complete camera description and very quick order fulfillment and delivery to Spain
January 19, 2026
Unprompted review
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Prices are good and good catalogue.
Prices are good and good catalogue.
They handle the order quickly but the delivery is too slow and they answer only in German even if you write in English.
I placed an order during the Christmas period and the delivery was indicated on 2-3 working days (German-Italy). Thew delivery I thought it might take 5-6 working days due to the holidays but I see that they used a very slow shipping method and it will take about 10 working days (not 2). It should arrive on January 14th. I sent emails in English, they always respond in German by only sending me the tracking number.
If you try to order now the website says "delivery probably on 8-10 of January"... before my delivery.
I have opened a ticket on their website (writing in english). I received an email in German the day after (i didn't know what said) and i clicked a link (I thought was useful to read the ticket status); it closed the ticket. I thought they closed the ticket not me. This created a misunderstanding and my first 3-star review.
My advise is to send automatic email both: english and german end to be clear with the shipping time when you add your destination country. Today is 8th of January and the package is at the halfway there.
December 30, 2025
Unprompted review
Reply from fotokoch.de
Hello Marco,
Thank you for your feedback. We would like to briefly clarify the situation.
Before your order, you had sent us an inquiry in German, which was also answered in German by our service team. Therefore, we cannot fully understand why this was rated negatively.
Regarding the delivery time: Your camera order was placed on 30/12 after 4:00 PM, right before New Year’s Eve. Within Germany, the regular delivery time would have been approximately 2–3 working days, calculated from Monday, 05/01/2026. Accordingly, delivery would have likely occurred by 07/01 or 08/01/2026.
The camera was only available on our German website, as we do not offer this model on the Italian site. If it had been available there, a longer delivery time would have been indicated. The delivery from Germany to Italy was therefore actually completed very quickly.
Your second inquiry regarding the delivery time reached us only on 05/01/2026 around noon. We planned to respond the next morning as usual, but your review was submitted simultaneously. We are therefore adding our clarification here after carefully reviewing the situation.
Perhaps you might consider revising your review in light of this. In any case, we hope you enjoy your new camera!
Best regards,
Your Foto Koch Team
Beautiful Christmas discounts and fast…
Beautiful Christmas discounts and fast delivery
December 29, 2025
Unprompted review
Reply from fotokoch.de
Hello Oz,
thanks for your nice words. :)
Your Foto Koch Team
Really good professionals
They replied so fast everytime I had a question, really fast shipping (they sent it the next day), really good quality, because everything came so so so new! And they gave me the original warranty of the lenses from tamron for me to activate!!
December 19, 2025
Unprompted review
Reply from fotokoch.de
Thank you so much for your great feedback! 😊
We’re really happy to hear that you were satisfied with our response time, the fast shipping and the condition of your order. Enjoy your new Tamron lenses and have lots of fun shooting!
Best regards from Düsseldorf
Your Foto Koch Team
Ordered a Camera on 9 December not recievd
Ordered a Camera on 9 December, recieved 1 notification on the 9th that the camera is shipped. And then all silent, althoough Fotokoch are reponsing to emails, no one can tell me where my camera is, when or even if it will arrive.
Not allowed to cancel the order as I must wait for an DHL investigation and if the package is determined lost I can get a refund, but no idea how long that will take....
Edit: DHL Arrived with my camera 3 weeks later, keep this in mind if you need something urgently
December 9, 2025
Unprompted review
Reply from fotokoch.de
Thank you for your feedback. We understand how frustrating this situation is and sincerely regret the inconvenience, especially so close to the holidays.
The shipment left our warehouse as scheduled and is currently under investigation with DHL. Unfortunately, such investigations cannot be completed the same day, as they go through several internal steps and may take some time particularly during the high shipping volume in the pre-Christmas period. We are in regular contact with DHL but have not yet received a new status update.
We respond to every email and continue to keep you informed. At this time, however, there is no new information beyond what has already been communicated. As the parcel has left our warehouse and is not officially classified as lost, a refund or cancellation is not possible yet. DHL still has the possibility to complete the delivery. We have also shared a general timeframe estimate for when the investigation is expected to progress.
We are truly sorry that this situation has affected your anticipation before Christmas. Please be assured that we are handling this matter with priority and will resolve it as quickly and fairly as possible. Thank you for your patience.
- Your Foto Koch Team
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Unbeatable price
I bought a set of continuous video lights (Godox SL100BI Kit) and I am very satisfied about Foto Koch's service. Here are what I liked:
1. The price was unbeatable. Really, I couldn't find this kit at such price anywhere.
2. Available products: this kit was in fact difficult to find.
3. Even though the kit was not on stock, Foto Koch sourced it within a very reasonable time (I remember they mentioned within 8 to 10 work days and they really did send it after 8 days from my order).
I have also one small compliant: the website needs a bit of improvement; currently it is not possible to edit addresses, unless you sent an email. It will be much more user friendly if direct edit of addresses is possible. Also, when entering address there is no field for door number.
November 27, 2025
Unprompted review
Reply from fotokoch.de
Hello Hamid,
we are glad to hear your are satisfied with our services. The Homepage already gets some improvements right now. ;)
Thanks a lot for the rating and we also hope to see you again soon.
Kind Regards, FotoKochTeam
satisfied
Varta Powerbank Energy 10000,Sony Akku NP-BX 1,Sony Handgriff AG-R2 für DSC-RX 100 Serie...fast shipping with tracking....very saisfied
August 20, 2025
Unprompted review
Reply from fotokoch.de
Hallo,
vielen Dank für die Bewertung.
Dein Foto Koch Team
Simply amazing
Simply amazing!
Great price, super fast shipping, perfect item..
I am very happy with fotokoch!
Thank you so much!
October 2, 2025
Unprompted review
Reply from fotokoch.de
Thanks a lot for the awesome feedback! We're really glad everything worked out perfectly and that you're happy with your order. Cheers from Düsseldorf!
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