FurnitureCart reviews

FurnitureCart reviews

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Review by confirmed purchaser

Beautiful Bar! Awesome Delivery folks!

We got the very best price for the Pulaski Edwardian Bar, delivery was as described, the two young men were very nice, strong, and helpful.
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Review by confirmed purchaser

Great price. Fabulous table and chairs.

Table and chairs look just as pictured. Had to put all pieces together, but worth it for the price. Would recommend. Quality furniture, great price.
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Review by confirmed purchaser

I was very satisfied with the ease I ordering web site.

No problems will use you gain n future.
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Review by confirmed purchaser

I am very satisfied when I received my order!

I ordered one sofa set from the FurnitureCart. My husband and I also saw this set of sofa at the local stores but very expensive. We found it from FurnitureCart.com with much lower price. Initially, we worry about the quality because it is much cheaper. When we received the order, we felt very happy. The sofa was exact quality as we saw in the store but saved us about $1800.

The delivery time is 4 weeks. It is a little long but it is 100% worth, absolutely!
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Do not use if you need your furniture within two months. Otherwise, it's a good deal.

I ordered a table from here (for a good price, and now that we FINALLY have it, it's nice, I'll admit) that said it would ship in 1-3 weeks. At the end of the third week, I called and they said it still hadn't even arrived at their facility. I told them that I needed it delivered within the next 10 days, or that I wouldn't be able to accept it (I had ordered it 5 weeks before starting a new job so that someone would be home to accept delivery). The representative denied they had made any representations as to when it would ship, despite that the statement is still on the product page, but said he'd make a note to expedite the processing when they received it as much as possible. A week later I called again and they said it had been in stock for several days and would ship soon, so clearly my request to expedite was ignored.

At this point, my review switches to the incompetence of UPS freight, which may seem unfair, but as they are FurnitureCart's chosen vendor, it really is within their responsibility. I have never, in any category of businesses, experienced a worse-run company than UPS freight, period.

The table finally shipped a few days later via UPS freight, and the tracking code on UPS listed it mysteriously as "Exception" with an exclamation point for two weeks, while the "expected delivery date" came and went. I finally got a call from UPS freight to set up a delivery window, and we were able to arrange for my husband to stay home to receive it, since I was now working and UPS only delivers between 11am-4pm (seriously, what do they expect people to do?).

After all of that, they never showed. During a call several hours after our appointment window, they admitted that they didn't know where the driver or the package was, and hadn't bothered to call to tell us he wouldn't be showing, but agreed that to make it right, they would make an exception and delivery it to us after work the following Monday. Come Monday, no table. They now said they would never have agreed to deliver it after hours (I had been afraid of this, and sent an email confirming our previous conversation, but it went unanswered, as had two previous emails asking about the status of the delivery.) We ask them to remedy their error in a way that wouldn't be an inconvenience to us, meaning either delivering it before or after work any day, and after two more weeks of them hemming and hawing about it, my husband takes off work AGAIN to receive the thing. I make an appointment with UPS for the morning window so he can at least get in to the office in the afternoon and ask that they make us a priority to deliver it as one of their first stops, and the woman agrees and promises it will definitely arrive before noon. It arrived at 2:32 pm.

The kicker? We receive a $135 bill from UPS for a "rescheduling fee" after THEY blew off our appointment.

I have never written this long a review for anything because I have never seen such a ridiculously ill-managed and indifferent company. If you buy from Furniture Cart, know that you are getting a whole lot of hassle.
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Review by confirmed purchaser

Fabulous

I ordered a couch and love seat from furniture cart. It was delivered within three weeks and I saved a lot compared to the price given to me at a local furniture store. The people I dealt with we're very knowledgeable and helpful. I wouldn't hesitate to order from them in the future.
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I'M TAKING THE TIME TO WARN YOU!!!!!! PLEASE HEED

I ORDERED A BEAUTIFUL STEVE HILL DINING SET. My frugality overtook my sensibility! I picked furniture cart over a website that stated 'in stock' for a $90 dollar difference. By the time it was all over I wished I had NOT.
I am suspecting a two man operation here. Their website has a chat box that is almost NEVER manned and when you go ahead and email it, you surely will not get a reply. So Then you try calling - got the same man whom identifies himself as 'manager' once on chat and once on the phone in a months time. Answers it like it is a personal cell phone of his and without being cordial.
From order to delivery was exactly one month and 2 days. With no emails even confirming your order and no one to know where you stand in the process of receiving your purchased item, it seems like forever. They spend the first week checking your bank account for the funds before submitting your order. This is crazy because This doesn't prove the funds will be there when they finally ship it to your home one MONTH LATER! (when they actually take the money) And to leave feedback you have to come to an independent site such as this.
On a positive note: The delivery was well done but that is someone the company subcontracts.
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Review by confirmed purchaser

seamless transaction -- from ordering to delivery

no problems at all -- it was easy to order; good follow up communication; delivered as promised. If I need more furniture, I will come back to Furniturecart.com.
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Review by confirmed purchaser

Awesome. The customer service was incredible.

What a great experience. I would order from them again no questions asked. They shipped within reason and the delivery and white glove assembly was worth every penny.
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Review by confirmed purchaser

This company is trustworthy and dependable.

My furniture was delivered in excellent condition within the promised time frame. I would order from them again.
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Review by confirmed purchaser

I saved $550.00 by puting the furniture together myself.

I must have looked at 10 to 15 different furniture stores for a dining room table and chairs. after looking on line I found the exact thing we were looking at for $550.00 cheaper I just had to put it together a few screws in each table leg and chair I would do that all day for that kind of money. They told me it would take two to three weeks for delivery and they called the day of delivery and it arrived in time and in perfect condition I amm very pleased with their service Thank You John Freed
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Review by confirmed purchaser

Not only great pricing but great customer service

Not only great pricing but great customer service
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Review by confirmed purchaser

Furniture Cart great.... delivery, mehhh...

The price (including a 20% discount coupon) was unmatched by anyone, even Direct Buy! $100 for delivery and assembly was a great price, except for the fact that the delivery team, who was supposed to arrive between 4pm and 8pm actually called me at 10:30pm to ask if it was still ok to deliver. They should have called by 8pm with that question. So, the Furniture Cart customer service, price, and condition of the pieces was exemplary! The delivery could use some work. The delivery team, while late, were professional, clean, and as quick as one can be when you have only two men delivering a 10 piece dining room set. I would definitely use Furniture Cart again.
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PERFECT! Shipping packing top notch!

WOW what packing to protect my purchase! Even UPS freight said it was the best he has ever seen. Very well protected and not one scratch on my pieces. (3 pallets)
If Your willing to wait for shipping 6 weeks for me. You will save thousands below local retail. I saved 2200 and I will wait twice that long for savings like that! A+A+A+A+A+ I will always look here first when buying again.
Bonnie
Virginia Beach
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Review by confirmed purchaser

Quality Furniture at reasonable prices

I had a great experience with Furniture Cart. The loveseat is just as pictured, lovely and a sturdy piece of furniture. I like the fact that it did not have to be assembled like some mail order sofas. You screw in the legs and place cushions on the sofa and it is ready to go. I recommend Furniture Cart- free shipping and very reasonable prices for Quality Merchandise.
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Review by confirmed purchaser

Best Price I could Find!

I searched every store that has the Jackson Park Dining Set and Furniture Cart is by far the best price. There was no charge for local delivery, which is amazing. I'm in NY. I had to pay extra for them to put my furniture together. It's very heavy and I didn't want to take any chances. The only small complaint I had was delivery. They make their delivery schedules every 2 weeks. So if my days available don't match their delivery days then I have to wait another 2 weeks to see if it matches the next delivery. They said if it was just a delivery it would be easier, but I needed 2 guys because I was having my furniture put together. I waited quite a while to get my delivery, finally I had my husband stay home for the delivery one day even though I wanted to be there. I just wanted to make sure the color was right and there was no nicks or dings that my husband seems to be blind to. In the future I will always try to order with them, the deal just can't be beat. Also they answer their phone when you call. Which is a big deal to me.
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Review by confirmed purchaser

I found exactly what I wanted

I had been looking for a specific rug and I found it here with the best price. The only issue I had is that I never got a confirmation email verifying that I ordered the rug. Otherwise, I am totally satisfied.
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Review by confirmed purchaser

Very Pleased

I was really nervous to order a couch online, but it was $1,200 cheaper than Ashley Furniture wanted for the exact same couch. I was very pleased with FurnitureCart and I would order through them again.
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Review by confirmed purchaser

Couldn't be more happy.

We recently purchased a small dinette from FurnitureCart. The small dinettes are hard to find, especially if you're looking for something in a specific color. We were able to find the perfect fit for our kitchen at a very good price. Delivery was sooner than expected and table and chairs were easy to assemble with included directions. We couldn't be more happy with our experience with FurnitureCart and will definitely consider using them again in the future.
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Review by confirmed purchaser

Impressed

Furniture came well wrapped, was very impressed with the way they cared.
Took a month to get the furiture , but was well worth it.

Will be buying again Thanks to the staff job well done

FurnitureCart Details

About this company

FurnitureCart.com is an online furniture and accessories retailer offering a wide variety of high-quality, brand-name products at low prices.

Visit FurnitureCart

Contact information

Call us on: (302) 265-3830
We live here: United States

Category

FurnitureCart is ranked 8 out of 26 in the category

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