The delivery was done with speedy turn-around and the futon cover I ordered was well made and as described. The only problem was all me- I was confused and knew it was the next size down from a queen which I thought was a twin. Oops. But this is where things got ugly. These folks have a restocking fee and the free shipping gets charged to you if you return the item! Combine that with the shipping charges to get it back and it was a complete wash. I should have just kept it and Craigslisted the wrong one.