O2 keep saying they've "updated by connection in my area" but still no change. There is very limited access in my area. It's 2026 and mobile companies are still not able to provice coverage properly.... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Their Myo2 app works ok but since Virgin took over accessing it has proved impossible with a login sequence thay repeatedly failed, sent a link to a backup email Ive never heard of, asks for a reco... See more
Company replied
Dreadful company. False information given by customer support over the phone. Spoke with a manager who hung up on me! Store team extremely unhelpful. Charged me for leaving - 8 times my monthly SIM ON... See more
Company replied
Just terrible, terrible and terrible, been out living in Thailand for almost a year now, and they will not give me a deal to end my contract, any early payment is the exact same amount overall. They'r... See more
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Company details
Written by the company
O2 is a UK mobile network offering Pay Monthly and Pay As You Go services, including SIM only deals, phones and connected devices. Our aim is to help customers stay connected with flexible plans, simple account management and support when it is needed. Customers can manage bills, usage and upgrades in My O2, and use the My O2 app for account controls and benefits such as Priority. We read the feedback shared here on Trustpilot and use it to improve. O2 is part of Virgin Media O2, with a mission to upgrade the UK through better connectivity.
Contact info
500 Brook Drive, RG2 6UU, Reading, United Kingdom
- 0344 809 0202
- www.o2.co.uk
2.7
Poor
25K reviews
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Roaming O2 data what a joke!
I have been on holiday in France with roaming 02 data.
Well it was non existent i had no service or emergency calls only unless I logged i to the hotel WiFi.
I was pleased I had downloaded my navigation maps otherwise there would have been an issue as I was walking.
My friend who is with another network did not have a problem with her data or service.
I was in Paris, Dijon and the Burgundy area.
I have never struggled with the signal in the French alps or any other area abroad.
A poor service network from 02
September 6, 2026
Unprompted review
Sinead and the girl were very friendly
Sinead and the girl were very friendly, patient and professional. We are stil trying to get to grips with new technology, and they put a new sim card in our phones and we kept our phone numbers
September 14, 2026
Unprompted review
What ever you do don’t go with O2
What ever you do don’t get an o2 contract one of the worst companies I’ve ever been tied to I’m on a sim only contract. First 3 months free “greaatttt” didn’t receive the SIM card until month 4 (had to go to the store in the end) for them to give me an eSIM fine whatever. Broke my phone they kept asking for a text… from a e sim on a broke phone (moment I realised they know nothing) they tell me I can’t get a new eSIM without it so I asked to cancel my contract because the nearest store was an hour drive away £280 to cancel ITS A SIM ONLYYY where the hell do they get there prices!!! Bear in mind I can cancel my contract for that much but can’t get a new ESIM. To hell with o2 I’m going back to Lebera as soon as this god damn contract is done.
September 14, 2026
Unprompted review
Abde and Amrit were both very helpful…
Abde and Amrit were both very helpful and very friendly. I had a very good experience with them.
September 14, 2026
Unprompted review
good in store service @ Salisbury
I recently changed over to O2 from Vodafone.
The Salisbury store was extremely helpful an I single out Jacob for his clarity and service and also Ben.
Vodafone got into a tangle with my account and trying to fix it just infuriated me. O2 on line doesn't have the ease of contact that Vodafone has (by phone) but the deals were superior and reception out in the styx similar. They score too on the inclusion of 25GB when travelling in Europe on most of the deals. The online chat is irritating when you want to get to a human there are so many stages to get through ,so their AI could do with updating! I wish I had done the whole transfer in the shop rather than online!
September 11, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Really nice experience
Really nice experience. Really lovely fella. Took the time to speak to us properly and help us and we even bought a new phone!! Would recommend him 100% his name was zulf we need more people like him in the world
September 14, 2026
Unprompted review
Reply from O2
Hi Star, thank you for taking the time to leave us a review. We're delighted to hear that you had a great experience with Zulf. If you require any further assistance at any point, please reach out to us using one of the following contact methods:
Call: 202 (free of charge) from your O2 mobile or 0344 809 0202 from any other phone
X: https://bit.ly/4xk9aKl
Facebook: https://bit.ly/46jvgSj
Instagram: https://bit.ly/46WczUO
Woeful network capacity
14 months remaining of my contract. I have a mobile that cost me £1.2k and throughout August was unable to access web pages in centre of Edinburgh due to network congestion. All friends on EE had no problem.
2 stars is for roaming ability, but otherwise their network is abysmal
September 14, 2026
Unprompted review
Reply from O2
Hi there, thank you for taking the time to leave us a review. We're sorry to hear that you've been experiencing issues with our network, as we understand how vital it is to stay connected. We'd like to take a closer look into this for you. Please could you reach out to us using one of the following contact methods:
Call: 202 (free of charge) from your O2 mobile or 0344 809 0202 from any other phone
X: https://bit.ly/4r8h344
Facebook: https://bit.ly/4Ae9b5h
Instagram: https://bit.ly/4yAU3NF
Abde was very helpful I’ve been to…
Abde was very helpful I’ve been to multiple o2 shops useless none of them helped me abde solved this issue within 8 minutes
September 14, 2026
Unprompted review
Reply from O2
Hi Maximus, thank you for taking the time to leave us a review. We're pleased to hear that you had a great in-store experience with Abde, and that your issue was resolved quickly. If you'd like any further assistance, please let us know using one of the following contact methods:
Call: 202 (free of charge) from your O2 mobile or 0344 809 0202 from any other phone
X: https://bit.ly/4rejfav
Facebook: https://bit.ly/4xJ4ZIt
Instagram: https://bit.ly/4j2Ek5l
Too many things to complain about
Too many things to complain about , I have a contract for 300£ monthly with multiple devices and I tried to buy myself Samsung buds 4 for my need and I’ve done that contract BUT I’ve been placed to some verification….. and I called after 7 days to see what’s going on and ended in a refound witch will be made in 10 days.
This company is a Scam and the customer support is hold by people with a more bad English than mine ….ill try to end my contract as soon as possible and get rid of this CANCER of company
Do not try to make a contract because apart of increasing prices they will provide you with bad customer service, a very bad return policy and a bad service connection
September 14, 2026
Unprompted review
Reply from O2
Hi Ionut, thank you for taking the time to leave us a review. We're sorry to hear that you're not happy with your experience with us, and we'd like to investigate this for you to see if we can set things right. Please get in touch with us using one of the following contact methods:
Call: 202 (free of charge) from your O2 mobile or 0344 809 0202 from any other phone
X: https://bit.ly/4cN9lqi
Facebook: https://bit.ly/4xsA0Ae
Instagram: https://bit.ly/46p9ZXi
Reply from O2
Hi Mozzam, thank you for leaving us a review. We're delighted to hear that you've had a great experience with our staff. If you require any further assistance, please don't hesitate to reach out to us using one of the following contact methods:
Call: 202 (free of charge) from your O2 mobile or 0344 809 0202 from any other phone
X: https://bit.ly/3V9Sw2E
Facebook: https://bit.ly/4Ab4kBN
Instagram: https://bit.ly/3SXlqT3
If I could give it minus 1 I would
If I could give it minus 1 I would! Got a new phone, may monthly like most contacts. Month 2 it stopped working. Went into shop, absolutely useless, did not want to know. Went to customer service e, hysterical. I have all of their replies and will be soon putting them on social media as they are so so funny! Not tangible replies and no use or comprehension of any issues. It was as if they were replying to the wrong complaint for weeks! 🤣 Sent phone away, came back same issue and a nightly chip out of it. Loss of use of phone for 4 months, a broken phone and they offered £36! Had to laugh. As this is now a part of Virgin I will copy this onto their page also. They will end up with zero customers at this rate! AVOID AVOID AVOID
September 14, 2026
Unprompted review
I’ve been with o2 for over a decade now…
I’ve been with o2 for over a decade now and it’s upsetting that there are no loyalty incentives or discounts on mobile contracts. New customers currently get 20% off airtime plans, so what about us? I just upgraded my phone to the new iPhone 18 pro and was told I also can no longer use my blue light discount AND that extras are only for 3 months and not 6…what’s going on o2?!
Very very very disappointing and not a very satisfied customer!
September 13, 2026
Unprompted review
Reply from O2
Hi Nicole,
We're sorry to hear how disappointed you feel after being with us for over a decade, and we can completely understand why seeing offers available to new customers would leave you feeling frustrated.
We appreciate your loyalty and it's disappointing to hear that your recent upgrade experience hasn't met your expectations. We understand your concerns regarding the availability of loyalty incentives, changes to discount eligibility, and the duration of Extra benefits. We know how important it is for long-standing customers to feel valued, especially when making a significant upgrade to a new device.
While promotions and eligibility criteria can change over time, we'd like the opportunity to review your account and discuss the options available to you. Please contact our team and we'll be happy to take a closer look.
You can get in touch with us here: https://bit.ly/46n6cdc
Thanks for taking the time to share your feedback, Nicole. We value your custom and hope we can help address your concerns.
Great service brilliant advice really…
Great service brilliant advice really helpful staff
September 13, 2026
Unprompted review
Reply from O2
Hi Chris,
Thank you for taking the time to leave your review. We're delighted to hear that you received great service, brilliant advice, and found our staff to be really helpful.
Providing clear guidance and excellent customer support is what we strive for, so it's fantastic to know your experience reflected this.
We really appreciate your feedback and thank you for choosing O2.
O2 does not know how to read
Sent in a complaint about issues with moving my daughter's phone number to her own account and received incorrect advice, ended up in a 24 month contract which was not set up as per the advice shared. Trying to cancel the contract but no-one is listening!! I hate this company so much - 7 months of endless emails and getting no where - you should see the complaints team responses, they are completely irrelevant to the complaint I am making. I wish someone would listen, it's exhausting!
September 3, 2026
Unprompted review
Reply from O2
Hi Karen,
We're very sorry to hear about your experience and can understand how exhausting and frustrating this must have been, especially after spending seven months trying to resolve the issue.
It's concerning to hear that you believe incorrect advice was provided when moving your daughter's number to a separate account, and that this has resulted in a contract that wasn't set up as expected. We also appreciate how disappointing it must be to feel that your concerns aren't being fully understood or addressed despite your ongoing efforts to raise them.
We'd like to take a closer look at this for you. Please contact our team so we can review what's happened and ensure your concerns are directed to the appropriate area for further investigation:
https://bit.ly/4hrCJF2
Thank you for taking the time to share your feedback, Karen. We appreciate how upsetting this situation has been and hope we're able to help get it resolved.
Very helpful. donte explained everything…
Very helpful.donte explained everything perfectly
September 14, 2026
Unprompted review
Reply from O2
Hi Ellis,
Thank you for taking the time to leave a review. We're delighted to hear that Donte was so helpful and explained everything perfectly for you.
It's great to know you received clear, helpful support and that your experience was such a positive one. We'll be sure to pass your kind feedback on.
Thank you for choosing O2.
No extra costs when roaming in europe
September 11, 2026
Unprompted review
Reply from O2
Hi Jafar,
Thank you for taking the time to leave a review. We're pleased to hear that being able to roam in Europe without extra costs has been a positive part of your experience with us.
It's great to know you're enjoying the benefits of your plan, and we really appreciate you sharing your feedback.
Thank you for choosing O2.
Reply from O2
Hello Ana,
Thank you for taking the time to leave a review. We're pleased to hear that your experience has given you peace of mind, as providing reliable service and support is important to us.
It's great to know that we've been able to deliver an experience that leaves you feeling confident and reassured. Feedback like yours is greatly appreciated and lets us know we're heading in the right direction.
I went to the O2 store in Bluewater and…
I went to the O2 store in Bluewater and spoke to Dale. I’d taken out an O2 and Virgin Broadband and Media contract and needed help switching my mobile phone from Vodafone ( it was problematic getting a PAC code from them). Dale was really patient whilst Vodafone kept putting me on hold and then trying to make me offers to stay with them rather than just getting me the pac code I’d requested. None of the offers bettered the O2 package. Dale was so patient, and very helpful, and got it all set up. Great service, I wouldn’t hesitate to recommend them.
September 12, 2026
Unprompted review
Reply from O2
Hi Ally, thank you for taking the time to leave us a review. We're delighted to hear about your experience with Dale in our Bluewater store, and that he was able to provide you with a fantastic deal with great customer service. If you do require further assistance, please get in touch with us using one of the following contact methods:
Call: 202 (free of charge) from your O2 mobile or 0344 809 0202 from any other phone
X: https://bit.ly/4ytcyng
Facebook: https://bit.ly/46mVrYm
Instagram: https://bit.ly/3VuzYu3
The guy who served me was great and…
The guy who served me was great and really helpful. The large lady who ignored me and chatted with the security guard was very ignorant.
September 10, 2026
Unprompted review
Reply from O2
Hello Paul,
Thank you for taking the time to leave a review. We're pleased to hear that the colleague who assisted you was helpful and provided a great experience.
We're sorry to hear that another part of your visit left you feeling ignored. We understand how important it is for every customer to feel acknowledged and supported when visiting one of our stores. Your feedback is appreciated and will help us continue to improve the service we provide.
I took out a new sim only contract in…
I took out a new sim only contract in November last year, I wanted the unlimited contract for the Disney + added in. It’s now 10 months in and I still do have the correct Disney applied to the account. They somehow managed to sign me up for a Disney premium service separate to the unlimited contract which they would not remove even though it was their mistake. I keep asking for Disney to be sorted out and they seem to be unable to manage it.
I’m several calls in to a call centre that doesn’t seem to want to or be able to resolve the situation. I can’t seem to be able flag it further up, even though I have sent in formal complaints.
They have been deeply frustrating with the whole situation.
September 13, 2026
Unprompted review
Reply from O2
Hi Ruth, thank you for taking the time to leave a review.
We're sorry to hear you've been dealing with this for so long. We understand how frustrating this must be, especially after multiple contacts and formal complaints.
We'd like to take a look into this for you. Can you please get in touch using one of the following contact methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/3VsSByw
Facebook: https://bit.ly/3TylZTv
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